Prior Authorization Intake Agent

CVS Health Richardson , TX 75080

Posted 2 months ago

Job Description:

As an Intake Agent you will be taking inbound calls from physician and members for the Specialty Guideline Management Programs for processing Prior Authorizations for Pharmacy & Medical Benefits using Novologix Systems. You will also be responsible for computer system data entry, data management and reporting. Additional duties will include collaborating with physician office staff as well as customer service, admissions and pharmacy operations departments to communicate referral disposition. Duties of care coordinator will include answering inbound calls, processing cases,loading authorizations, making follow up calls.

Required Qualifications

  • Excellent customer service skills with the ability to effectively interact with physicians, physician office staff and a diverse customer base

  • Must be able to communicate articulately and comprehend oral, written and verbal communications

  • Basic level of keyboarding skills

  • Strong working knowledge of PC and windows-based applications (i.e. start up and shut down computer, use mouse to point and click, start and close programs, switch between programs, opening a browser, access information on-line, etc.)

  • Must be capable of pronouncing drug names and diagnosis and recognizing medical terminology

  • Ability to maintain patient confidentiality and confidentiality of information

  • Ability to calculate and perform basic mathematical calculations (i.e. addition, subtraction, multiplication, division)

  • Ability to handle multiple tasks and utilize multiple computerized information systems

  • Essential skills in navigating a software system to document conversations and outcomes

  • Ability to perform work in an organized fashion with focus on complete information and time related deadlines

  • Ability to effectively manage calls and off-line intake functions

  • Ability to work with people in a team environment while meeting individual performance goals

Preferred Qualifications

  • 1 year of pharmacy technician experience.

  • Experience with basic pharmaceutical knowledge pertaining to terminology, calculations and protocols.

  • Must be computer literate with desired proficiency in MS Office products (Outlook, Word, Excel).


  • High School Diploma or GED required

Business Overview

It's a new day in health care.

Combining CVS Health and Aetna was a transformative moment for our company and our industry, establishing CVS Health as the nation's premier health innovation company. Through our health services, insurance plans and community pharmacists, we're pioneering a bold new approach to total health. As a CVS Health colleague, you'll be at the center of it all.

We offer a diverse work experience that empowers colleagues for career success. In addition to skill and experience, we also seek to attract and retain colleagues whose beliefs and behaviors are in alignment with our core values of collaboration, innovation, caring, integrity and accountability.

CVS Health is an equal opportunity/affirmative action employer. Gender/Ethnicity/Disability/Protected Veteran we highly value and are committed to all forms of diversity in the workplace. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities. We comply with the laws and regulations set forth in the following EEO is the Law Poster: EEO IS THE LAW and EEO IS THE LAW SUPPLEMENT. We provide reasonable accommodations to qualified individuals with disabilities. If you require assistance to apply for this job, please contact our Advice and Counsel Reasonable Accommodations team. Please note that we only accept applications for employment via this site.

If technical issues are preventing you from applying to a position, contact Kenexa Helpdesk at 1-855-338-5609 or For technical issues with the Virtual Job Tryout assessment, contact the Shaker Help Desk at 1-877-987-5352.

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Prior Authorization Intake Agent

CVS Health