Print/Mail/Scan Production Associate II - Leeds, MA

Description & Requirements

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About Xerox Holdings Corporation

For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we've expanded into software and services to sustainably power today's workforce. From the office to industrial environments, our differentiated business solutions and financial services are designed to make every day work better for clients - no matter where that work is being done. Today, Xerox scientists and engineers are continuing our legacy of innovation with disruptive technologies in digital transformation, augmented reality, robotic process automation, additive manufacturing, Industrial Internet of Things and cleantech. Learn more at www.xerox.com and explore our commitment to diversity and inclusion.

Overview:

A Xerox Company, is an information services technology company that has continually redefined the workplace experience for more than 100 years is currently seeking a Print Shop Associate. Additionally, may be required to cover extended periods at accounts due to special projects or unforeseen circumstances/absences.

Primary Responsibilities:

• Manage / complete all incoming print jobs (digital / interoffice / walk-in) to client specifications.

• Perform all necessary pre-press and layout edits to ensure jobs are printed both correctly and optimally.

• Ensure that all aspects of job requisitions/instructions and other relevant information is checked and correct prior to starting print production.

• Prioritize all incoming production work, ensuring that deadlines are met.

• Coordinate with mail staff on any outbound/bulk mailings that are produced by the Print Center.

• Promptly assist any walk-ins to the Mail & Print Center based on location.

• Maintain expected level of customer service to our client.

• Coordinate inbound pickups from USPS / UPS / FedEx / DHL / Amazon.

• Accept / manage inbound parcel and freight deliveries.

• Sort all inbound mail to the appropriate locations.

• Handle the delivery of all mail / parcels / inventory items to locations according to the set delivery schedules.

• Meter, label, or otherwise process all outbound mail.

• Handle the parcel drop offs and pickups with appropriate carriers.

• Maintain expected level of customer service.

• Assist users by clearing paper jams, etc.

• Place service calls if required.

• Maintain a clean work area.

Skills and Qualifications:

• Minimum of one (1) year experience in a Customer Service role.

• Functional knowledge of a PC, including Microsoft Office and web browsing, sending and receiving emails, managing files, and performing data entry.

• Ability to learn multiple tasks at accounts and continue daily operations when main operator(s) are out of the office.

• High School Diploma or equivalent.

• Must be able to stand for long periods of time, walk, bend, and reach and lift up to 50 lbs.

Additional Benefits:

• Full medical/dental/vision, wellness credits, and a company contribution to a Health Savings Account and 401k matching.

• Paid time off, plus holidays and personal days.

• Substantial growth opportunities for future career development within a supportive and collaborative company culture.

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