Kodak Chicago , IL 60602
We are looking for a Printing Applications Specialist to cover our Illinois Territory; this is an ideal opportunity for an experienced/mid-career Technician who is looking for long-term growth.
As a Printing Applications Specialist (PAS) you are responsible for the Pre & Post Sales technical support associated with applicable Kodak CTP and conventional plate solutions and related equipment (i.e. platesetters, processing equipment, media and chemistry) The PAS will provide pre-sales support to field sales representatives to understand customer requirements and objectives, help set realistic expectations, document and communicate these expectations, and develop solutions with product bundles and training that best address customer needs. Post sales activities will include providing applicable training, troubleshooting which will include pre-press and press room support for wet and process free technologies, maintenance, and process consulting for plate customers base.
Provide Presales Audits and Application Support. Assist sales representative in communicating the advantages of our plate portfolio to current and prospective customers.
Set the proper expectations and provide technical guidance to the Sales Force as well as Kodak customers throughout the sales cycle. Meet with customers to understand their application and business requirements, then document and communicate these requirements. Lead prepress and pressroom audits to ensure a successful implementation of plate product solutions Work with the Sales force to close accounts, focus on new and existing accounts, and provide account success management. Participate jointly with the Sales Force to ensure the technical integrity and accuracy of the proposed configuration before delivery to the customer.
Coordinate with the Field Service Organization. Provide details to the regional installation team regarding the customer recommended solution, i.e. in advance of order approval and pre-site visits.
Provide equipment layout schematics and detail, which can guide the service organization relative to equipment requirements, power, drains; dimensions etc. Engage local support resources when required. Communicate with the Kodak Service organization to ensure that site preparation activities are completed according to requirements. Ensure that the specifics of client installations are communicated to the training, applications and service teams in a timely manner
Provide Post-Sales Application Support. Provide installation support, calibration, training, troubleshooting and maintenance support of assigned geography and or customer base.
Provides post-sale installation support for applicable digital solutions to insure connectivity and calibration as required; Provide telephone based and or on site post-sale application troubleshooting (non-break/fix hardware) diagnostic and technical support for applicable solutions. Provides pre-press and press room maintenance support through routine telephone and on-site visits, as available, to ensure that solution is performing to specification; customer is maximizing the use of the solution and applicable consumables
Deliver Process Control Services. Support, consult and implement packaged professional services (applications support, education and training initiatives, color calibration, etc.). The programs will support digital prospects and customers by maximizing sales, profits and print volumes
Requirements (i.e., Skills, Systems Knowledge, Degree, Physical, etc.)
High Level of Printing and Plate Technology or a related discipline, or a combination of equivalent education and/or experience.
5-7 years of technical support experience in the commercial printing industry.
Knowledge of various plate technologies (Analog and Digital), platesetter output devices, CTP workflow and application, prepress and pressroom application expertise.
Willingness to travel to support geographic region as necessary; occasional out of territory travel may be required