Print Solutions Coordinator

About Binghamton University:

Binghamton University is a premier public R1 research institution in the State University of New York (SUNY) system that unites more than 130 broadly interdisciplinary educational programs with some of the most vibrant research in the nation. Our unique character - shaped by our mission, outstanding academics, facilities, and community life - promotes extraordinary student success, research, and service; Binghamton University is where our students, faculty and staff thrive.

Working at Binghamton University is more than about having a great job - it is about having the opportunity to flourish in an exciting, engaging environment. Our faculty and staff appreciate Binghamton's collegial and inclusive culture and its commitment to excellence, education, innovation and civic engagement. Our diverse campus community contributes to our success.

Binghamton merges rigorous academics, distinguished faculty, exceptional staff, and ultramodern facilities to engage and challenge its 18,000+ students. The high-achieving Binghamton student body also represents a great diversity of life experiences, from first-generation college-goers to international students. Beyond their talent, these classmates share a desire to shape the future through technology, insight, intellectual exploration, and community service.

We are an affirmative action/equal opportunity employer, and in keeping with this commitment, we welcome all to apply, including veterans and persons with disabilities.

Job Description:

Budget Title: Staff Assistant (SL-2)

Salary: Commensurate with experience

Binghamton University seeks a Coordinator for the Print Solutions Department within the Division of Communications and Marketing at Binghamton University, State University of New York to support business efforts in delivering high quality and timely printed material orders to our students, staff, faculty, alumni, and other customers.

Job Description:

The Coordinator will have primary responsibility for the daily administrative and business operations of Print Solutions, including managing incoming orders, communicating with customers on orders, providing quotes, handling billing, chargebacks, deposits, transaction tracking/reporting and reconciliation, maintaining sales records, managing credit card activities and customer service (answering phone calls, responding to emails, assisting walk-in customers and helping with deliveries). In collaboration with the Print Equipment Operator, the Coordinator will determine work priorities; expedite workflow; help order and manage paper and supplies inventory and as needed, assist other Print Solutions staff with print job completion, meeting delivery due dates and deadlines.

Duties and Responsibilities include:

• Customer service: answer phones, emails, walk-in customer questions, etc.

• Provide customers with cost estimates

• In collaboration with supervisor and staff, manage pricing

• Manage chargebacks and invoicing

• Create/print/maintain delivery receipts

• Prepare and make check deposits

• Process deposit transmittals

• Maintain appropriate sales records

• Monitor and manage Print Solutions email for orders/customer communications

• Receive, review, process, and package printed job orders

• Create purchase order requisitions and PF workorders, as needed

• Monitor and inspect printed products for quality (print clarity, color accuracy and conformance to specifications) and ensure print project deadlines are met

• Complete annual compliance forms

• As needed, assist with vendor communication

• Assist with identifying problems with printers/equipment and fix them, when possible

• Manage student workers, as needed

• Record and maintain inventory

Requirements:

• A Bachelor's degree or higher.

• Strong administrative and customer service skills

• Knowledge of Microsoft Office Suite and Google Workspace

• Experience being part of a team environment

• Ability to perform well under pressure, meet deadlines and manage multiple tasks simultaneously with an attention to detail

• Valid U.S. driver's license

Preferred:

• Adobe InDesign and Illustrator skills

• Marketing experience, familiarity with print environment, using digital printers and peripheral equipment

• Access or other database skills

• Understanding of PCI compliance

• Willingness to learn all parts of editing and production

• Experience using SUNY Finance and Management System to create purchase order reqs

• Experience using and editing PDF files in a digital print manufacturing environment Knowledge of the EFI Fiery digital printing solution workflow software

Visa sponsorship is not available for this position

Additional Information:

Offers of employment may be contingent upon successful completion of a pre-employment background check and verification of degree(s) and credentials.

Binghamton University is a tobacco-free campus.

Pursuant to Executive Order 161, no State entity, as defined by the Executive Order, is permitted to ask, or mandate, in any form, that an applicant for employment provide his or her current compensation, or any prior compensation history, until such time as the applicant is extended a conditional offer of employment with compensation. If such information has been requested from you before such time, please contact the Governor's Office of Employee Relations at (518) 474-6988 or via email at info@goer.ny.gov

Payroll information can be found on our website https://www.binghamton.edu/offices/human-resources/payroll/

Cover letters may be addressed "To the Search Committee."

Postings active on the website, accept applications until closure.

For information on the Dual Career Program, please visit:

https://www.binghamton.edu/offices/human-resources/prospective/dual-career/index.html

Equal Opportunity/Affirmative Action Employer

The State University of New York is an Equal Opportunity/Affirmative Action Employer. It is the policy of Binghamton University to provide for and promote equal opportunity employment, compensation, and other terms and conditions of employment without discrimination on the basis of age, race, color, religion, disability, national origin, gender identity or expression, sexual orientation, veteran or military service member status, marital status, domestic violence victim status, genetic predisposition or carrier status, or arrest and/or criminal conviction record unless based upon a bona fide occupational qualification or other exception.

As required by Title IX and its implementing regulations Binghamton University does not discriminate on the basis of sex in the educational programs and activities which it operates. This requirement extends to employment and admission. Inquiries about sex discrimination may be directed to the University Title IX Coordinator or directly to the Office of Civil Rights (OCR). Contact information for the Title IX Coordinator and OCR, as well as the University's complete Non-Discrimination Notice may be found here.

Binghamton University is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation to participate in the job application or interview process, contact: Ada Robinson-Perez, ADA Coordinator email: arobins@binghamton.edu or 607-777-3660.

Application Instructions:

All applicants must apply via Interview Exchange: http://binghamton.interviewexchange.com/candapply.jsp?JOBID=177758

Deadline for Internal Applicants: July 5, 2024

Deadline for External Applicants: Open until filled

Review of applications will begin immediately and continue until the vacancy is filled.

Please submit:

• Resume,

• Cover letter, and

• Contact information for three professional references

You may add additional files/documents after uploading your resume. After you fill out your contact information, you will be directed to the upload page. Please login to check/edit your profile or to upload additional documents: http://binghamton.interviewexchange.com/login.jsp.