Print Services Supervisor

Office Depot Charlotte , NC 28201

Posted 2 months ago

Responsibilities:

At Office Depot and Office Max, Print Services Supervisor is a full-time role, and the person in this position will have ownership of the Print Services area. S/he will be responsible for engaging and providing an exceptional experience for customers requiring Print services.He/she is expected to quickly build ongoing customer relationships and become a trusted expert by utilizing advanced Print Services knowledge to meet customersneeds. The person in this role demonstrates a passion for the brand, print solutions, and other products offered to our customers.S/he will utilize Office Depot and Office Maxproven sales principles to proactively engage customers, in order to drive the sales of Print Services and properly assess customer needs to ensure satisfaction in every interaction. The Print Services Supervisortakes ownership for completing all print orders correctly and within the quoted timeline, and assesses whether the Regional Print Center should be utilized.The associate in this position is also responsible for the training of Print Services Specialists and will also provide cross functional training, when needed, for other associates within the store. Additionally, s/he, will perform daily and weekly maintenance of the Print area.

Qualifications:

High School diploma or equivalent education preferred

Other Information:

  • Experience and/or training in related field

  • Experience in Print Center Operations preferred

  • Must be the subject matter expert in the Print Services area

  • Must possess advanced selling skills

  • Must possess strong interpersonal and communication skills, which are necessary to establish a selling relationship with customers

  • Must be adaptable to a changing environment

  • Must be able to coach and train others in a professional environment

  • Possess excellent verbal and written communication skills

  • Must possess the ability to use technology applicable to role, and to access information necessary to complete daily responsibilities

  • Must possess ability to process information/merchandise through POS register system

Pay, Benefits and Work Schedule:

Office Depot and Office Max offers competitive salaries, a benefits package, which includes a 401(k) and more, along with plenty of opportunity to move and grow within our organization! For immediate consideration for this exciting position, please click the Apply Now button.

Equal Employment Opportunity:

Office Depot and Office Max is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, protected veteran status, sexual orientation or any other characteristic protected by law.


See if you are a match!

See how well your resume matches up to this job - upload your resume now.

Find your dream job anywhere
with the LiveCareer app.
Download the
LiveCareer app and find
your dream job anywhere
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Legal Office Support Specialist Mail Copy & Print

Ricoh Americas Corporation

Posted 1 week ago

VIEW JOBS 11/11/2018 12:00:00 AM 2019-02-09T00:00 RICOH EMPOWERS WORKPLACES using innovative technologies & services enabling individuals to work smarter. Our people deliver on the promise of Service Excellence. Ricoh offers a full portfolio of benefit and employee programs such as: * Medical Coverage & Vision Coverage * Dental Coverage * Short/Long Term Disability * Term Life and AD&D Insurance * Spouse and Dependent Life Insurance * Flexible Spending Account * Employee Assistance Programs and Work Life Benefits * Time off Benefits including: Vacation, Sick, and Holiday * Tuition Reimbursement......and many more Our team is made up of full and part time employees. These roles are permanent positions that play a critical role in delivering Ricoh's services and solutions to our customers. Ricoh offers positions with a developmental path and a range of training resources to meet our employees' needs. From on-boarding training to continued development for all of our employees, we provide many resources to set our employees up for continued success. Ricoh works to motivate employees with competitive pay and benefits that are affordable. We offer proven career paths - locally, regionally, and nationally. WE ARE RICOH! Apply today! ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ POSITION PROFILE Key supporter of the daily operations of RICOH Managed Services contracted customer locations. Requires traveling to several locations in an assigned geographical area. Performs standard and advance service offerings such as: copy, print production, finish work, mail and shipping operations, reception, document scanning and filing, concierge, inventory control, logs, reports for billing and assists in IT support functions. The Field Support Representative will also assist management with process improvement, procedure testing and validation, implementation of new services, employee training, and ensuring field compliance with Ricoh's Managed Services methodology. This role serves as a developmental path to future account management positions. JOB DUTIES AND RESPONSIBILITIES * Performs and assists with ensuring services are completed according to Ricoh Service Excellence requirements * Flexible with travel within a geographic territory * Works with a flexible schedule to cover time off requests for contracted customers' onsite staff, which may include managerial duties. * Provides feedback and suggestions to management to improve existing processes and procedures including validation of current procedures and correct site documentation. * Assist in the collection of data and is knowledgeable on the tools and methods used for the Monthly Management Report such as forms, logs, and site branding * Routinely identifies and documents process improvement suggestions and communicates them to management. * Knowledgeable of all daily operations and services offered within an account base. * Embraces the diverse customer environment and maintains excellent customer focus while performing on site duties. * Responsible for customer satisfaction by engaging end-user feedback and escalating concerns to the account manager and helps support resolution. * Works to learn and manage all aspects of the RICOH Service Center in the absence of the Site Manager or Supervisor. * Assists in the coordination of work assignments to meet specific deadlines and service deliverables. * Assists in copy/print production center and performs all functions required for the completion and delivery of all copy requests. May include the usage of all finishing equipment such as binding, folders, laminators, etc. * Filing and labeling of documents and other materials for storage and retrieval. * Processes all incoming and outgoing mail and packages. This includes sorting, delivery, packaging, as well as shipping and receiving. * Provides courier service for the pickup and delivery of mail and copy jobs, on campus and offsite. * Assists with the movement of boxes, equipment, and or office furniture. * Performs Front Desk Receptionist back up duties. * Orders paper, toner, and other supplies per site par levels. * Performs basic troubleshooting on all equipment used within the RICOH Service Center. * Arranges for service calls on other equipment as needed and follows through on escalations. * Maintains a solid understanding of product and solutions offerings. * Assists in identifying and managing service and supply requests for hardware and software solutions in the service center. * Assists in the training of new and existing employees. * Assists in the implementation of new services by job shadowing, documenting current processes, applying best practices, and writing site procedures. * Exhibits safe working habits in compliance with RICOH and customer policies. * Responsible for reporting any observed safety hazards to account manager. * Other duties as assigned QUALIFICATIONS (Education, Experience, and Certifications) * Requires high school diploma plus 12 months of related work experience. Post High School education encouraged and preferred * Requires valid, violation-free driver's license along with reliable transportation and minimum levels of auto insurance coverage per RICOH policy. * Requires intermediate skill level on most common software applications including file folder management and navigating to network production folders. Ricoh is an EEO/Affirmative Action Employer -- Minorities/Women/Protected Veterans/Disabled. Ricoh Americas Corporation Charlotte NC

Print Services Supervisor

Office Depot