Print Services Supervisor

Office Depot Scottsdale , AZ 85250

Posted 1 week ago

Responsibilities

At Office Depot and Office Max, Print Services Supervisor is a full-time role, and the person in this position will have ownership of the Print Services area. S/he will be responsible for engaging and providing an exceptional experience for customers requiring Print services.He/she is expected to quickly build ongoing customer relationships and become a trusted expert by utilizing advanced Print Services knowledge to meet customers;needs. The person in this role demonstrates a passion for the brand, print solutions, and other products offered to our customers.;S/he will utilize Office Depot and Office Max;proven sales principles to proactively engage customers, in order to drive the sales of Print Services and properly assess customer needs to ensure satisfaction in every interaction. The Print Services Supervisor takes ownership for completing all print orders correctly and within the quoted timeline, and assesses whether the Regional Print Center should be utilized.;The associate in this position is also responsible for the training of Print Services Specialists and will also provide cross functional training, when needed, for other associates within the store.; Additionally, s/he, will perform daily and weekly maintenance of the Print area.

Qualifications

High School diploma or equivalent education preferred

Other Information

  • Experience and/or training in related field

  • Experience in Print Center Operations preferred

  • Must be the subject matter expert in the Print Services area

  • Must possess advanced selling skills

  • Must possess strong interpersonal and communication skills, which are necessary to establish a selling relationship with customers

  • Must be adaptable to a changing environment

  • Must be able to coach and train others in a professional environment

  • Possess excellent verbal and written communication skills

  • Must possess the ability to use technology applicable to role, and to access information necessary to complete daily responsibilities

  • Must possess ability to process information/merchandise through POS register system

Equal Employment Opportunity

Office Depot and Office Max is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, protected veteran status, sexual orientation or any other characteristic protected by law.

Pay, Benefits & Work Schedule

Office Depot and OfficeMax offers competitive salaries, a benefits package, which includes a 401(k) and more, along with plenty of opportunity to move and grow within our organization! For immediate consideration for this exciting position, please click the Apply Now button.

How to Apply

Click the Apply Now button and follow the instructions on each page. When you have completed the application, click the submit button.

Fair Chance Ordinance

We will consider for employment qualified applicants with arrest and conviction records City & County of San Francisco Fair Chance Ordinance


icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
NF Operations Supervisor

Nationwide

Posted Yesterday

VIEW JOBS 10/15/2019 12:00:00 AM 2020-01-13T00:00 If you're passionate about becoming a Nationwide associate and believe you have the potential to be something great, let's talk. Number 57 on the Fortune Magazine 100 Best Places to Work. Job Description Summary JOB SUMMARY: First level supervision of day-to-day operations ensuring that an On Your Side service experience is provided to our internal and external sales partners, firms, producers, and customers. Under general direction, responsible for strict adherence to and enforcement of all financial controls as well as legal and regulatory guidelines and regulations set forth by state insurance and securities departments, FINRA, SEC, NF Compliance, and the NF Anti-Money Laundering Steering Committee. Job Description RP Ops Public Sector Solutions Center Team Overview The overall goals of the solutions center is to provide our members with accurate and timely phone interactions. The team is responsible for servicing our members and partners during over the phone transactions, which may include basic plan information, financial exchanges as well as unforeseen emergencies as we strive to help our members and partners prepare for and live in retirement. This role will be responsible for leading a team of engaged solutions center associates in ensuring On Your Side service is provided to our members and internal/external sales partners. The ideal candidate should demonstrate strength in the following areas: * Effective team leadership and management skills * Strong verbal and written communication skills * Passion for customer service * Series 6 & 26 will be required within a 120 days of start Public Sector and/or call center experience is a plus Compensation Grade: F2. RELATIONSHIP: Reports to Manager, Director or AVP. 5-20 associates typically at the B-E level report to this role. JOB RESPONSIBILITIES: 1. Performance (Team) - Leads, supervises, and coordinates team roles and responsibilities. The team has a clear focus on processing customer requests through paper or electronic delivery of records. Adjusts, assigns, coordinates and implements production standards and schedule to adhere to compliance guidelines. 2. Planning (Projects) - participates in assigned projects and task teams, provides input and guidance to supporting departments on team - implements and maintains process improvements that enhances delivery of services to customers aligned with industry and regulatory requirements. 3. People (Performance Management) - Assists in driving a culture of coaching and feedback for personal and professional guidance. Develops talent in the organization for succession planning and handles all performance management tasks and related functions for team. 4. Partnerships (Relationship Management) - Provides education of current processes and procedures with internal customers. Helps build and strengthen internal relationships through presentations, firm and/or direct advisor contact. 5. Customer Service - Monitors work flow to ensure that all functions are completed in a timely manner and meets quality standards. Responds to escalated service issues and calls from our internal and external sales partners, firms, producers, and customers. Provides On Your Side service through call team and client service groups. 6. Finance and Regulatory Oversight - Oversees financial and regulatory control processes and assists in frequent control testing to ensure corporate compliance with all applicable industry regulations and requirements. Drafts responses to regulatory agency reports and findings and assists with working closely with the office of Corporate Compliance to resolve any issues. 7. Continuous/Change Management - takes audit recommendations and calibration sessions through the continuous improvement model. Assists in identifying key opportunities for processes and procedures to be enhanced and aligned to ensure consistency and adherence to regulatory requirements. Assists in utlizing findings and identifying key process and/or technology needs within the Operation Center. Entry level usage and application of LEAN/6-sigma continuous improvement tools. 8. Budget - Assists in managing expenses to the established budget and under general direction, implements solutions to streamline process and reduce operating expenses. 9. Licensing & Commissions roles: Conduct producer screening and background investigation reviews to ensure producer candidates are of good character; prepares case files to be reviewed by the Licensing & Appointment Review Committee and communicates with candidates who have been denied appointment with the Nationwide Life Companies and/or Nationwide affiliated Broker Dealers. 10. May supervise staff responsible for analyzing, selecting and classifying applications in accordance with established underwriting policies, practices and standards, as well as administering product selection standards according to underwriting practices and procedures in order to achieve satisfactory experience and acceptable administrative results. 11. Performs other related duties as assigned. JOB REQUIREMENTS: Education: Undergraduate studies in business administration, management, finance, pre-law or related field and/or technical insurance coursework preferred. Licenses/Registrations/Designations: FINRA Series 6 and 26 licenses may be required. Experience: Minimum 5 years financial services experiences in a customer service, quality control or operations environment. Supervisory experience preferred. Knowledge: Extensive knowledge of insurance industry concepts including but not limited to: Financial Services products, regulations, and guidelines Skills/Competencies: Effective team leadership and management skills. Strong verbal and written communication skills. Relationship building people skills. Values: Regularly and consistently demonstrates the Nationwide Values and Guiding Behaviors. Exceptions to the above minimum job requirements must be approved by the department VP and HR consultant. JOB CONDITIONS: Overtime Eligibility: Not eligible (exempt) Working Conditions: Normal Office Conditions. May require infrequent travel. ADA: The above statements cover what are generally believed to be principal and essential functions of this job. Specific circumstances may allow or require some people assigned to the job to perform a somewhat different combination of duties. Job Evaluation Activity: 01/2012 CB, PYC Nationwide Scottsdale AZ

Print Services Supervisor

Office Depot