Print Services Clerk

Ricoh Americas Corporation Schaumburg , IL 60196

Posted 1 week ago

POSITION PROFILE
May do one or more of the following for high-end equipment ; press operation, copier operation, bindery, fulfillment, QC, final check, pickup/delivery, facility maintenance, mailroom duties.

JOB DUTIES AND RESPONSIBILITIES

  • Follows Ricoh Service Excellence performance requirements.

  • Responsible for any or all of the following functions including copy and mail center services, conference rooms and AV management, convenience copier fleet management, and various support services.

  • Achieves customer satisfaction by consistently preparing, inspecting, compiling, and assembling projects accurately in a timely manner.

  • Meets deadlines by working at a quick & steady pace while still maintaining quality/error free work.

  • Achieves Time Productive statistics by meeting standards established by the facility.

  • Maintains all required reporting tools.

  • Demonstrates the ability to calibrate equipment by producing likeness in color and quality as required matching originals.

  • Demonstrates the ability to transfer files electronically by sending files from the network to color equipment.

  • Produces "error-free/perfect work" by demonstrating the operational knowledge of the use of the duplication equipment used in the location.

  • Maximizes print performance as workflow permits, by simultaneously performing a minimum of two functions on print equipment.

  • Troubleshoots all hardware and software issues with equipment.

  • Maintains optimal machine performance by correcting simple machine problems (clearing jams, refilling toner, replacing machine oil, etc.) and having a working knowledge of machine codes to report, in the event of equipment failure.

  • Presents professional appearance to clients by dressing in a professional attire according to company standards.

  • Presents a clean and organized working area.

  • Maintains and orders inventories of equipment parts in accordance with company guidelines and processes.

  • Meets company attendance standards by reporting to work punctually and working all scheduled hours and any required overtime.

  • Organizes a "job" by validating job name and number, reading instructions on the Job Request Form and organizing supplies.

  • Performs a full range of servicing and repair service procedures including diagnostics, installation, removal and retrofits on a core set of highly complex office products.

  • Demonstrates required digital competencies associated with assigned products and level assignments.

  • Performs troubleshooting and repairs or replaces equipment components as necessary.

  • Completes technical training on new equipment as assigned.

  • Performs other duties as assigned.

QUALIFICATIONS (Education, Experience and Certifications)

Typically Required:

  • Requires high school diploma or equivalent.

  • Requires minimum of 3 years of related experience; 5 years is preferred.

Ricoh is an EEO/Affirmative Action Employer -- Minorities/Women/Protected Veterans/Disabled.


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Print Services Clerk

Ricoh Americas Corporation