Please note: This is a remote seasonal role, starting in mid October through December 2020. To be considered for this position, you must reside within 50 miles of Atlanta, GA.
You are a people person who cares deeply about our customers and you are passionate about graphic design, stationery, typography, investigating problems and finding solutions to make things right for those who may have had a less than perfect experience with their order. Minted is a design marketplace, sourcing creative content from independent artists around the globe and selling the best designs to the world in the form of art, home decor, and stationery. We are looking for Print Quality Specialists to join our team for the holiday season, using both design insight and creative talent to provide outstanding service to our customers. You will also influence the outcome of our key metrics during the holiday season.
As a seasonal Print Quality Specialist, you will work closely with our customers over email to help resolve post print issues and create new orders for them. There is a wide range of issues that can occur, and no two cases are identical. You will rework design files and communicate with our printers/fulfillers to deliver the best possible products to our customers. You will deliver an exceptional customer experience and build brand loyalty through effective issue resolution. The ideal candidate must have excellent verbal and written communication skills, be very detail-oriented, be comfortable with Adobe's Creative Suite and passionate about solving problems.
Our operation is open 7 days a week. Candidates must be available to work evenings and weekends, and the hours and schedule for the role are variable.
Proofread and edit design files to fulfill customer orders in service of both productivity and quality expectations
Research and document replacement order root cause
Work directly with customers over email to design and replace original orders
Work in a production environment to troubleshoot technical, design, and print errors
Work collaboratively with other teams to ensure we deliver outstanding service
Prociency in Adobe Creative Suite: Illustrator, Photoshop, Acrobat Pro. InDesign and Lightroom a plus.
The ability to work effectively in a team-oriented environment
You are flexible and open to new challenges
The ability to learn and work remotely and engage effortlessly with coworkers and leadership - you take feedback well and are eager to learn more
The ability to produce high-quality design work in a fast-paced environment
The ability to think critically in order to solve problems
Excellent written and verbal communication skills
What You'll Gain in Return:
Gain customer service experience
Salesforce Lightning experience
Expand your knowledge of Photoshop and Illustrator
Growth opportunities - the role is great for recent grads looking to build a strong resume
Fun, friendly, and diverse team culture
Minted is a design platform bringing the best in independent design to consumers everywhere. The company's art, stationery, and textiles products have reached over 75 million homes worldwide.
Minted uses technology to bring unique, best-selling design to market at scale. Using its crowdsourcing technology, consumers are empowered to vote for the designs they love and want to see sold, ensuring that Minted always sells continuously fresh and trend-forward product. The winning designs are manufactured by Minted, enabling artists from around the world to share and sell their work while letting Minted do the rest. Since launch in 2007, the company has expanded to serve consumers in new categories including wall art, textiles, digital content and home decor, as well as serve major retailers and consumer products brands with data-backed design through licensing and wholesale partnerships.
Minted is headquartered in San Francisco, CA and currently employs 350+ full-time employees plus additional temporary workers during the holiday season. The company has raised over $300M from top-tier investors including Benchmark Capital, T. Rowe Price, Permira, Ridge Ventures, Technology Crossover Ventures, and Norwest Venture Partners. Angel investors include Marissa Mayer, Jeremy Stoppelman, Julia & Kevin Hartz, Yishan Wong, and more.