Print Quality Specialist

Minted Atlanta , GA 30301

Posted 2 months ago

Please note: This is a remote seasonal role, starting in mid October through December 2020. To be considered for this position, you must reside within 50 miles of Atlanta, GA.

The Role:

You are a people person who cares deeply about our customers and you are passionate about graphic design, stationery, typography, investigating problems and finding solutions to make things right for those who may have had a less than perfect experience with their order. Minted is a design marketplace, sourcing creative content from independent artists around the globe and selling the best designs to the world in the form of art, home decor, and stationery. We are looking for Print Quality Specialists to join our team for the holiday season, using both design insight and creative talent to provide outstanding service to our customers. You will also influence the outcome of our key metrics during the holiday season.

As a seasonal Print Quality Specialist, you will work closely with our customers over email to help resolve post print issues and create new orders for them. There is a wide range of issues that can occur, and no two cases are identical. You will rework design files and communicate with our printers/fulfillers to deliver the best possible products to our customers. You will deliver an exceptional customer experience and build brand loyalty through effective issue resolution. The ideal candidate must have excellent verbal and written communication skills, be very detail-oriented, be comfortable with Adobe's Creative Suite and passionate about solving problems.

Our operation is open 7 days a week. Candidates must be available to work evenings and weekends, and the hours and schedule for the role are variable.

You Will:

  • Proofread and edit design files to fulfill customer orders in service of both productivity and quality expectations

  • Research and document replacement order root cause

  • Work directly with customers over email to design and replace original orders

  • Work in a production environment to troubleshoot technical, design, and print errors

  • Work collaboratively with other teams to ensure we deliver outstanding service

You Have:

  • Prociency in Adobe Creative Suite: Illustrator, Photoshop, Acrobat Pro. InDesign and Lightroom a plus.

  • G-Suite Experience

  • The ability to work effectively in a team-oriented environment

  • You are flexible and open to new challenges

  • The ability to learn and work remotely and engage effortlessly with coworkers and leadership - you take feedback well and are eager to learn more

  • The ability to produce high-quality design work in a fast-paced environment

  • The ability to think critically in order to solve problems

  • Excellent written and verbal communication skills

What You'll Gain in Return:

  • Gain customer service experience

  • Salesforce Lightning experience

  • Expand your knowledge of Photoshop and Illustrator

  • Growth opportunities - the role is great for recent grads looking to build a strong resume

  • Fun, friendly, and diverse team culture

About Minted:

Minted is a design platform bringing the best in independent design to consumers everywhere. The company's art, stationery, and textiles products have reached over 75 million homes worldwide.

Minted uses technology to bring unique, best-selling design to market at scale. Using its crowdsourcing technology, consumers are empowered to vote for the designs they love and want to see sold, ensuring that Minted always sells continuously fresh and trend-forward product. The winning designs are manufactured by Minted, enabling artists from around the world to share and sell their work while letting Minted do the rest. Since launch in 2007, the company has expanded to serve consumers in new categories including wall art, textiles, digital content and home decor, as well as serve major retailers and consumer products brands with data-backed design through licensing and wholesale partnerships.

Minted is headquartered in San Francisco, CA and currently employs 350+ full-time employees plus additional temporary workers during the holiday season. The company has raised over $300M from top-tier investors including Benchmark Capital, T. Rowe Price, Permira, Ridge Ventures, Technology Crossover Ventures, and Norwest Venture Partners. Angel investors include Marissa Mayer, Jeremy Stoppelman, Julia & Kevin Hartz, Yishan Wong, and more.

Minted is an Equal Opportunity Employer committed to inclusion and diversity. We welcome people of different backgrounds, experiences, abilities and perspectives and will consider all qualified applicants for employment in accordance with all state, local, and federal laws. Minted participates in the E-verify program. Minted's Job Applicant Privacy Policy.

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Print Quality Specialist

Minted