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Print Production Service And Repair Specialist - Electromechanical And Break Fix

Expired Job

Ricoh Americas Corporation Buffalo , NY 14202

Posted 4 months ago

RICOH EMPOWERS WORKPLACES using innovative technologies & services enabling individuals to work smarter. Our people deliver on the promise of Service Excellence.

Ricoh offers a full portfolio of benefit and employee programs such as:

  • Medical Coverage & Vision Coverage

  • Dental Coverage

  • Short/Long Term Disability

  • Term Life and AD&D Insurance

  • Spouse and Dependent Life Insurance

  • Flexible Spending Account

  • EAP and Work Life Benefits

  • Time off Benefits including: Vacation, Sick, and Holiday

  • Tuition Reimbursement......and many more

Our team is made up of full and part time employees. These roles are permanent positions that play a critical role in delivering Ricoh's services and solutions to our customers. Ricoh offers positions with a developmental path and a range of training resources to meet our employees' needs. From on-boarding training to continued development for all of our employees, we provide many resources to set our employees up for continued success.

Ricoh works to motivate employees with competitive pay and benefits that are affordable. We offer proven career paths - locally, regionally, and nationally. WE ARE RICOH! Apply today!


The Production Systems Technology Service Specialist is a specialist in the servicing and repair of high volume commercial and industrial Printing Systems equipment at customer locations usually within a specific geographic area. Additional responsibilities may include Team Lead/Coordinator role. Position required Industry Certifications.


  • Specializes in the servicing and repair of High Volume (Segment 6), B&W, Color Graphics, Printing Systems equipment and enabler hardware.

  • Demonstrates excellent technical and customer relation skills.

  • Achieves expected productivity levels associated with assigned workload and level of experience.

  • Available to work shifts, stand-by, and/or on-call as required. Position may require 1st, 2nd, or 3rd shift coverage.

  • Complies with all company policies.

  • Demonstrates ability to navigate company websites such as RWorld, TSRC, and RFG Esource to retrieve information / documentation as needed to troubleshoot and repair equipment.

  • Provides Specialist Services

  • Performs a full range of servicing and repair service procedures including diagnostics, installation, removal and retrofits on commercial and industry printing equipment.

  • Performs Basic Connected installations, sets up IP address, downloads printer drivers and provides customer training on printing functions.

  • Demonstrates required digital competencies associated with assigned products and level assignment.

  • Performs troubleshooting and repairs or replaces equipment components as necessary on B&W, color and multifunctional devices.

  • Completes technical training on new equipment as assigned.

  • Manages Territory

  • Effectively executes all required territory management, administrative and call handling procedures.

  • Works closely with sales partners to maximize equipment leads and upgrade opportunities.

  • Assumes responsibilities assigned by the Production Manager.

  • Adheres to territory back-up plans.

  • Demonstrates required digital competencies associated with assigned products and level assignment.

  • Understands and promotes the use of performance equipment management/monitoring hardware, software, or applications.

  • Completes technical training on new equipment as assigned.

  • Gains and holds certifications as required by company management assignment.

  • Demonstrates a good working knowledge of company supplied communication/testing devices such as computers and smart phones/tablets. Demonstrates the ability to use these devices to glean diagnostic and troubleshooting information as needed to repair equipment assigned.

  • Maintains and manages own parts inventory with a high degree of accuracy. Responsible for maintaining a "car stock" inventory with a value of $1,000 to $10,000.

  • Effectively executes all required territory management and call handling procedures, using current field call management requirements.

  • Customer Service

  • Interacts with internal and external customers for the purpose of determining service needs on equipment and ensuring overall high level of customer satisfaction with the service performed.

  • Provides technical assistance to less experienced technicians.

  • Exhibits professional appearance and demeanor at all times.

  • Maintains productive, professional relationship with all Ricoh personnel and serves as a role model.

  • A positive and contributing team member.

  • Performs other duties as assigned.

QUALIFICATIONS (Education, Experience, and Certifications)

  • Typically requires:

  • Requires technical and quantitative skills typically gained through completion of formal training and 4+ years of related experience (Commercial color, high volume devices, related technical or military experience).

  • Requires a valid state driver's license and minimum level of auto insurance coverage per company policy for positions entailing extensive use of personal car while on company business.

  • Requires the ability to effectively interface via regular written and verbal communications with vendors of hardware and software to ensure required technology change development.

  • Position requires multiple industry certifications, not limited to but including Fiery/Fiery Pro Cert, Ricoh Connected Office Class, Comptia A+ and Net+.

Ricoh is an EEO/Affirmative Action Employer -- Minorities/Women/Protected Veterans/Disabled.

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Print Production Service And Repair Specialist - Electromechanical And Break Fix

Expired Job

Ricoh Americas Corporation