Print Production Sales Supervisor

Staples Pittsburgh , PA 15201

Posted 2 months ago

Description

Staples is focused on our customer and our community, while empowering you to learn, grow and deliver. As a Print & Marketing Supervisor (i.e. Print Production Sales Supervisor), you will be collaborative and inclusive in helping our customers while being part of a fun, team-oriented retail culture. You'll lead a team in driving results for key metrics by selling and providing a total print and marketing solution for customers while helping them achieve their Print and Marketing goals.

Get great perks.

  • Bonus plan, flexible full-time hours/shifts and generous paid time off; hiring immediately

  • Compensation based on qualifications and experience. Staples reserves the right to pay more or less.

  • Full medical benefits package, 401(k) with company match, and many more benefits

  • Associate store discount and more perks (discounts on mobile plans and other retailers, etc.)

Schedule an interview immediately.

  • After applying, engage in a brief conversation via text or e-mail (typically same day) to schedule an interview. We'll let you know if you're not eligible. In-person interviews are at the store location

Provide strong leadership in community, customer service, and team development.

  • Drive customer satisfaction by focusing on customer engagement, quality, and the community

  • Connect with customers and build relationships to offer and provide value added print and marketing solutions

  • Review and execute internal communications and coach associates in exceptional service, consultative selling, and total solutions

Play an active role in helping your store, your people and your customer win.

  • Offer creative solutions to customers so that Staples is their go-to partner for all copy & print marketing solutions in the future

  • Leverage Salesforce.com to actively manage top customers through in-store engagement and proactive outreach to grow relationships that result in net incremental sales

  • Lead and develop a team committed to operational excellence in driving profitable sales & margin

  • Utilize order intake tools to consult with customers, ask open ended questions to offer them appropriate options and deliver a total print solution to drive sales and dollars per transaction

  • Be flexible to perform other duties as assigned

Qualifications

Essential skills and experience:

  • Able to work a flexible schedule (including nights and weekends)

  • Experience leading a team and/or supervising others while managing many priorities

  • Basic computer skills to open, save and send electronic files, email, and use Microsoft Word (or similar programs)

  • Attention to detail and keen eye for noticing quality issues throughout the production process

  • Experience overcoming objection and engaging with customers to understand their needs

  • Ability to lift/move materials in the 10-50 pound range, climb ladders, stand and walk continuously

  • Staples does not sponsor applicants for work visas for this position

Preferred Skills and Experience:

  • Experience in a fast-paced customer service, selling, and/or copy & print production environment

  • Desktop publishing software experience including Adobe and Publisher

Click to learn more about the employee benefits, programs and perks offered at Staples.

Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Print Support Specialist II

Ricoh Americas Corporation

Posted 3 days ago

VIEW JOBS 2/28/2021 12:00:00 AM 2021-05-29T00:00 POSITION PROFILE Responsible for fleets of business document output devices (printers, copiers and fax machines) at an IMS customer location(s) with a focus to maximizing uptime, utilization and user satisfaction while minimizing costs. Manages inventory and device service, assists site team members in developing, implementing and managing ongoing site operations. Must understand and utilize TRAC, FMAudit, Oracle and various PS tools. This position can be based remotely. JOB DUTIES AND RESPONSIBILITIES * Monitors all facets of the fleet program to ensure that performance standards are maintained and client requirements (contracted service levels) are consistently met * Engages Ricoh and/or third party resources to anticipate and prevent problems, as well as to remedy problems as they occur * Acts as a supporting interface to outside contractors for management of performance issues * Monitors the JIT parts and supplies procurement and distribution program, as well as an onsite inventory of key parts and supply items * Monitors Call/Support Center activity to ensure service response requirements are met, and that parts arrive in support of dispatched service technicians at the appropriate place and time * Helps coordinate machine moves, machine removals and new machine installations * Helps track machine lease expiration and/or projected end of service life dates, as required * Manages the collection of periodic meter readings, including review and validation * Maintains/updates the TRAC Fleet Management databases and generates/distributes appropriate periodic reports * Acts as an advocate for the customer in all matters concerning the fleet reporting and other support as required * Conducts periodic client satisfaction surveys * Together with the Sales team, provides a semi-annual executive overview of emerging business printing technology and industry trends * Conducts implementation of national launch programs/processes including field training * Supports the Service Delivery Manager * Performs other duties as assigned QUALIFICATIONS (Education, Experience, and Certifications) * Typically requires: * 4-year college degree or equivalent work experience required * Prior experience managing large-scale fleet implementations a plus * Requires basic Printer, Multi-Function Printer and Multi-Function Device knowledge * Minimum of 2 years project/program management experience and a track record of success in customer service At Ricoh, we embrace and respect the collective and unique talents, experiences, and perspectives of all people. Together, we inspire remarkable innovation. That is how we live the Ricoh Way. And with our commitment to ethics, you can be sure that we are doing it with transparency, integrity, and corporate social responsibility. Ricoh is an EEO/Affirmative Action Employer -- Minorities/Women/Protected Veterans/Disabled. Ricoh Americas Corporation Pittsburgh PA

Print Production Sales Supervisor

Staples