Print & Marketing Associate

Staples West Nyack , NY 10994

Posted 1 week ago


Position Summary:

The Copy and Print Associate is responsible for cultivating relationships with customers, specifically Small Business customers that result in the opportunity to assess and provide copy and print solutions that exceeds their needs. The Associate is tasked with managing multiple and competing priorities while providing outstanding consultative interaction, producing top quality finished products and an establishing an opportunity to build future business with the customer.

The Associate is expected to possess extensive knowledge of the product assortments available to customers and recognize the opportunity to sample and advise the customer on these offerings. The Copy & Print Associate is accountable for demonstrating these behaviors and positively contributing to key business metrics.

Reports to: Sales and Service Manager.

Essential Skills and Experience:

  • Building Relationships: Expertly skilled at comfortably connecting with customers in an open and informative way that supports the establishment of a Trusted Advisor relationship between the customer and Staples.

    Curious about the customer's business and needs beyond the initial transaction and is comfortable leveraging this trusted relationship to offer and provide solutions to support the customer's copy and print needs. Additionally works collaboratively with peers to ensure the department and customer's needs are met

  • Focus on Service - Anticipate Service Needs: Demonstrates a passion for engaging with customers with the intent to identify and meet the customer's needs.

    Consistently seeks out ways to provide service and solutions that will positively impact the customer's experience and ensure Staples is always the customer's first choice in all copy and print solutions. Recognizes the value of anticipating a customer's business needs and thinking creatively to offer solutions to meet those needs. Ensures an inviting environment for customers by maintaining a neat, clean and organized center

  • Adaptability: Thrives in a fast paced complex working environment.

    Is comfortable balancing competing priorities and flexing between many tasks at a given time. Is able to effectively prioritize and manage tasks and timelines to meet the customer's needs. Remains calm during tense situation; demonstrates "grace under pressure". Flexible "can do" attitude

  • Listening Attentively: Demonstrates a genuine interest in the customer and asks questions and actively listens for information to understand their business and copy and print needs. Able to understand the customer's need and translate into value added solutions

  • Manage Execution: Passionate about producing top quality products within the time specifications the customer requires.

    Capitalizes on the order intake process as an opportunity to consult with the customer to understand the needs and make suggests that would enhance the final product. Is skilled at the intake process and managing details in a complex work environment. Recognizes the importance professionally finished quality product has on our customer' business and is never happy with "good enough". Comfortable with juggling multiple projects and customers at any given time and can easily shift priority when the need arises. Adheres to any copy and print processes and procedures to ensure the highest degree of efficiency is practices in the copy and print center

  • Drive for Results: Has a focus and desire to consistently take measures that will result in the success of the copy and print center. Recognizes the correlation between providing customers solutions to their business needs and driving key metrics

  • Diversity: Works cooperatively with people who have different backgrounds, knowledge, styles, talents, perspectives, values, beliefs


Basic Qualifications:

  • Previous experience working in a customer service environment

  • Basic computer skills including: Open, save and send electronic files; experience using email; basic knowledge of Microsoft Word (or similar programs)

  • Able to work a flexible schedule

Preferred Skills & Experience:

  • Experience working in a retail and/or fast paced customer environment; Experience in Copy and Print a plus

  • Computer Skills:
    Experience with all Microsoft Office (or similar) programs including Word, PowerPoint and Excel

  • Skilled with desktop publishing software including Adobe and Publisher

  • Willingness and preference to follow processes, safety standards and policies

Reporting to this Person: No direct reports

Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.


See if you are a match!

See how well your resume matches up to this job - upload your resume now.

Find your dream job anywhere
with the LiveCareer app.
Download the
LiveCareer app and find
your dream job anywhere

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Marketing Specialist

Salvation Army USA

Posted 2 weeks ago

VIEW JOBS 11/22/2018 12:00:00 AM 2019-02-20T00:00 Overview The Salvation Army, an internationally recognized faith based non-profit organization is committed to serving the whole person, body, mind and spirit, with integrity and respect, and using creative solutions to positively transform lives. We currently have an opening for a Marketing Specialist supporting our Kroc Center's in the Eastern Territory. The Salvation Army Kroc Center redefines what a community center is all about – providing children and families with opportunities to discover and develop their passions and talents through an array of education, sports, faith, arts and supportive programs. These programs have been designed to stimulate the mind, body and spirit, to provide hope, and to transform the life of each and every member of the community. Reporting to the Territorial Kroc Operations Director, the Marketing Specialist will serve as a vital resource for the Kroc Centers within the territory by working with staff to develop an overall marketing strategy, strengthen and coordinate best practices for membership growth and retention and increasing annual net revenue. Responsibilities The successful Marketing Specialist will: * Establish and consistently emphasize best practices associated with community center marketing in all communication with the various Kroc Centers. * Consistently monitor all Kroc Center websites and digital media to ensure presentation excellence with regard to programs, template consistency, brand integrity, and opportunities to support and encourage membership growth. * Commit to enacting best practices for training local Kroc Center membership and marketing staff and take an active interest in developing their individual skill sets. * Consistently evaluate each Kroc Center marketing tools from a membership, marketing and revenue perspective. * Provide expert consultation on local, internet marketing proposals and / or seek appropriate web-based development opportunities that support Kroc Center membership growth. * Explore ways to reach various demographic groups with a view toward membership. * Focus on 3 main components of membership model growth through consistent and established marketing techniques (New Customer Acquisition, Customer Retention and Customer Upgrades) Qualifications * Bachelor's degree in Marketing, Business Management, or related field strongly preferred, and minimum of three years' experience in marketing, digital communication or related field. * Demonstrated ability to analyze and develop effective digital and integrated marketing strategies and campaigns. * Experience with Adobe's Creative Suite and Photoshop. * Proficient use and knowledge of current digital marketing and social media tools * Strong verbal and written communication and interpersonal skills * Experience with User Experience Design or Product Management a plus. * Solid analytical and strategic thinking skills * Demonstrated ability to provide knowledge and skills training in one-on-one and larger group situations. * Experience with HTML, CCS, WordPress, content management systems and Internet marketing software / systems. * Ability to work well under deadline pressure and to manage multiple projects simultaneously. * Proficient with MS Office (Word, Excel, PowerPoint, Publisher) * Experience with paid Social Media * Ability to travel on occasion All qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, disability or protected veteran status.  Salvation Army USA West Nyack NY

Print & Marketing Associate