Print & Marketing Associate

Staples Erie , PA 16505

Posted 2 weeks ago

Description

Position Summary:

The Copy and Print Associate is responsible for cultivating relationships with customers, specifically Small Business customers that result in the opportunity to assess and provide copy and print solutions that exceeds their needs. The Associate is tasked with managing multiple and competing priorities while providing outstanding consultative interaction, producing top quality finished products and an establishing an opportunity to build future business with the customer.

The Associate is expected to possess extensive knowledge of the product assortments available to customers and recognize the opportunity to sample and advise the customer on these offerings. The Copy & Print Associate is accountable for demonstrating these behaviors and positively contributing to key business metrics.

Reports to: Sales and Service Manager.

Essential Skills and Experience:

  • Building Relationships: Expertly skilled at comfortably connecting with customers in an open and informative way that supports the establishment of a Trusted Advisor relationship between the customer and Staples.

    Curious about the customer's business and needs beyond the initial transaction and is comfortable leveraging this trusted relationship to offer and provide solutions to support the customer's copy and print needs. Additionally works collaboratively with peers to ensure the department and customer's needs are met

  • Focus on Service - Anticipate Service Needs: Demonstrates a passion for engaging with customers with the intent to identify and meet the customer's needs.

    Consistently seeks out ways to provide service and solutions that will positively impact the customer's experience and ensure Staples is always the customer's first choice in all copy and print solutions. Recognizes the value of anticipating a customer's business needs and thinking creatively to offer solutions to meet those needs. Ensures an inviting environment for customers by maintaining a neat, clean and organized center

  • Adaptability: Thrives in a fast paced complex working environment.

    Is comfortable balancing competing priorities and flexing between many tasks at a given time. Is able to effectively prioritize and manage tasks and timelines to meet the customer's needs. Remains calm during tense situation; demonstrates "grace under pressure". Flexible "can do" attitude

  • Listening Attentively: Demonstrates a genuine interest in the customer and asks questions and actively listens for information to understand their business and copy and print needs. Able to understand the customer's need and translate into value added solutions

  • Manage Execution: Passionate about producing top quality products within the time specifications the customer requires.

    Capitalizes on the order intake process as an opportunity to consult with the customer to understand the needs and make suggests that would enhance the final product. Is skilled at the intake process and managing details in a complex work environment. Recognizes the importance professionally finished quality product has on our customer' business and is never happy with "good enough". Comfortable with juggling multiple projects and customers at any given time and can easily shift priority when the need arises. Adheres to any copy and print processes and procedures to ensure the highest degree of efficiency is practices in the copy and print center

  • Drive for Results: Has a focus and desire to consistently take measures that will result in the success of the copy and print center. Recognizes the correlation between providing customers solutions to their business needs and driving key metrics

  • Diversity: Works cooperatively with people who have different backgrounds, knowledge, styles, talents, perspectives, values, beliefs

Qualifications

Basic Qualifications:

  • Previous experience working in a customer service environment

  • Basic computer skills including: Open, save and send electronic files; experience using email; basic knowledge of Microsoft Word (or similar programs)

  • Able to work a flexible schedule

Preferred Skills & Experience:

  • Experience working in a retail and/or fast paced customer environment; Experience in Copy and Print a plus

  • Computer Skills:
    Experience with all Microsoft Office (or similar) programs including Word, PowerPoint and Excel

  • Skilled with desktop publishing software including Adobe and Publisher

  • Willingness and preference to follow processes, safety standards and policies

Reporting to this Person: No direct reports

Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.

Staples



icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Seasonal Merchandising Associate Erie

Spectrum Brands

Posted 2 days ago

VIEW JOBS 3/23/2019 12:00:00 AM 2019-06-21T00:00 Division Information Spectrum Brands – The Home & Garden business unit of Spectrum Brands is based in St. Louis, Missouri with distribution, manufacturing and sales offices throughout the US and globe. We are a leading supplier of consumer products nationally for the home, lawn and garden, insect and weed control markets. We deliver groundbreaking products of exceptional value and top-notch quality to consumers with our well-recognized brands including Spectracide®, Hot Shot®, Cutter®, Repel®, Black Flag®, Garden Safe®, EcoLogic® and Liquid Fence®. Primary Duties & Responsibilities * Maintaining store presentation standards through building displays, , fixture installation, store sets, shelf maintenance, down stock, retrofits, inventory reconciliation, display maintenance and POP installation. * Identify opportunities for incremental display space to drive volume goals. * Provide product knowledge training to store personnel with the intention of allowing them to better drive sales to the end user. * Cover multiple stores daily in an assigned territory * Generating sales by increasing brand awareness and trial through direct interactions with consumers in assigned stores. * Participate in promotional events in assigned territory * Assist and monitor customer satisfaction. * Must understand and demonstrate safe work practices at all times to ensure a safe work environment. * Comply with all company policies and procedures. * Other duties as assigned. Education and Experience Profile An equivalent combination of: * High school diploma or GED preferred but NOT REQUIRED and; * 1 to 2 years previous sales or retail experience ideal. Required Skills * Professional communication skills and ability to communicate effectively with multiple audiences- consumers, store personnel, and internal information sharing * Strong organizational and time management skills * Competitive drive to succeed * Ability to climb ladders and lift up to 60 lbs. * Ability to travel extensively using personal transportation within territory with the potential for overnight travel as needed * Ability to work flexible hours, weekends and evenings as needed * High level of initiative * Ability to work effectively with a high level of independence * Problem solving ability Work Environment * The employee is regularly required to stand, walk, and use hands to finger, handle or feel objects, tools, or controls. * Ability to climb ladders and the employee must frequently (or occasionally) lift and/or move up to 60 pounds. * Specific vision abilities required by the job include close vision, peripheral vision, depth perception, and the ability to adjust focus. * The noise level and working conditions may be similar to those for a warehouse facility. * Exposure to weather conditions while traveling between assigned stores. The above information on this description has been designed to indicate the general nature and level of work performed by employees within this job/classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Spectrum Brands is an Equal Employment Opportunity/Affirmative Action employer. Spectrum Brands Erie PA

Print & Marketing Associate

Staples