This Print Center Supervisor provides leadership and first-line supervision of all phases of operations in the Copy Center including: staffing and training of employees, scheduling and assigning copy production work, communicating with customers regarding their copy production needs and implementing appropriate quality control standards. The Print Center Supervisor oversees the daily operation and staffing of the Copy Center.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Coordinate workflow within the team, including prioritizing jobs and delegating duties to associates
Provides volumes/billing inputs and detailed management monthly report to one up manager
Act as the liaison between management and client ensuring we are providing the correct solutions to the customers and utilizing the equipment to its maximum capabilities
Place service calls and follow-up with vendors
Operate digital computerized copy press, binder, collator, paper cutter, padding equipment, folder, and photocopier
Direct and coordinate pick-up and drop-off of all copy requests
Ensure service levels are clearly communicated, understood, and performed by on-site staff
Coordinate all work order requests for Copy Center; schedules and prioritizes work assignments among staff
Orders, inventories and maintains supplies
Provide all requested print / finishing / fulfillment services to all end-users as requested
Ensure SLA's are met consistently by scheduling jobs appropriately
Position may be required to perform site activities due to unanticipated volume increases, staffing coverage issues and/or special project needs requested by clients
Secure access of system via the Internet On-Line Viewing, Scheduling and Editing Intuitive user interface
Ensure adherence to safety & security procedures, compliant with OSHA regulations
Supervises, training and directs the work of Copy Center employees
Responsible for conducting annual performance evaluations
Interview, hire staff for Copy Center
Performs all functions in Workday/ADP to include time and payroll authorization, training approval and vacation approval
Forecast printing volume and schedule employees accordingly
QUALIFICATIONS (SKILLS, KNOWLEDGE, AND ABILITIES REQUIRED)
Must be able to problem solve, conduct written and verbal communication, read and comprehend technical information
Knowledge of office equipment's, basic accounting, and spreadsheet software
Knowledge of all phases of printing, printers, and paper types
Excellent telephone communication skills
EDUCATION AND/OR EXPERIENCE
Associate Degree or 4 years of commensurate field work experience
Experience working with various high volume copy and finishing devices
Experience working with Xerox equipment preferred
Minimum 2 years supervisory experience
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individual with disabilities to perform the essential functions.
While performing the duties of this job, the employee uses his/her hands to finger, handle, or feel objects, controls; reach with hands and arms; stop, kneel, or crouch; talk or hear. Must be able to work in an environment containing chemicals, toner dust, vapors and at times high noise levels. Required to be able to regularly lift and carry, push and pull 25-50 lbs. The employee uses computer and telephone equipment. The employee must be able to walk for short periods of time and sit for long periods of time.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee rarely is exposed to fumes or airborne particles, toxic or caustic chemicals. The noise level in the work environment is usually low to moderate.
Occasionally, some travel will be required to other print centers to ensure other smaller print centers are operating efficiently and accordingly.