Principle SW Engineer
Principle Software Engineer, Operational Engineering
ECS Engineering team is looking for a hands-on, passionate, results-oriented, inventive software engineer to work in ECS Operational Engineering team (OE). Candidates should understand software development, have excellent debugging and troubleshooting skills, be able to deliver quick fixes for hot issues, have excellent communication skill, and be eager to improve product quality and reliability.
The ECS Operational Engineering Team supports Customer Support handling customer issues by performing troubleshooting, inspection, bug fixing and patch delivery. On one hand OE team works closely with ECS Development team on the hot fixes, potential improvements and helps to define serviceability areas to focus on. On other hand, it interacts with Release Engineering on improving build and release experience. The team also is responsible to design and develop internal troubleshooting tools as well as implements field driven engineering work.
We are a globally distributed team with representation in main development sites across the globe. This position offers a work in a dedicated team with tremendous amount of ability to help, influence and enable how engineering teams at ECS deliver the next generation of scale out object storage system.
ECS (Elastic Cloud Storage), as the leading-edge answer of Dell EMC for cloud storage and software-defined storage industry, is designed for both traditional and next-generation workloads with unmatched scalability, flexibility and resiliency. With rapid growth of customer subscription, the ECS team is also expanding and providing great opportunities for world-class talents like you.
Troubleshoot customer issues, support Customer Support, deliver hot fixes
Participate in on-call rotations to support the product outside of business hours
Drive the software development process towards quality-centric methodologies
Design and build configurable and scalable tools to support software troubleshooting
Create and maintain troubleshooting documentation.
Actively mentor and train team mates.
Strong software development skills
Solid Java Development background with a focus on networking and memory management
Significant experience with Linux/Unix environments and development.
Expert knowledge of at least one modern scripting language: bash, python, etc.
Outstanding troubleshooting skills
Ability to communicate with a wide variety of audiences: engineers, management, support and customers.
Ability and propensity to write concise descriptions of problems and solutions in our bug system, CR system and wiki system
Experience working on file system, storage system and distributed system is a plus
Strong sense of responsibility and ownership
Job Family: Engineering Graduates Job ID: R68539