Principal Technology Adoption Architect, ML & AI (Any US Location)

Extreme Networks, Inc. Raleigh , NC 27611

Posted 3 months ago

Principal Technology Adoption Architect - ML & AI

Come join us on our journey to become the industry first cloud-driven end to end enterprise networking provider. A key building block for success is the ability to make partner and customer deployments using our leading Machine Learning (ML) and Artificial Intelligence (AI) based solutions. To achieve this goal and maintain the leadership position we have established a center of excellence for ML/AI with a team of data scientists that is part of the cloud technology adoption team that you would join.

Job Description

Extreme Networks is looking for Technology Adoption Architects across the world to join our new Cloud Technology Adoption team. In your new role you will be working closely with the center of excellence for ML/AI, our Cloud SE organization, lead customers and partners as well as our product management and engineering teams to help define, prototype and improve ML and AI feature roadmaps and make initial deployments successful. You will also help evangelize to our customers, prospects and partners about our leadership in cloud driven intelligence and assurance applications together with our marketing team. This requires good communication and presentation skills while we will focus on prototypes instead of "slideware".

As part of our daily work we also engage with customers and partners of all types to understand and accelerate the realization of their business objectives through the successful adoption of ExtremeCloud based intelligence and assurance solutions that leverage latest technologies in ML and AI. This strengthens and allows us to maintain our market position as a leader for cloud-driven end to end enterprise networking.

We are a team focused on:

  • Acting as subject matters expert both from a technology perspective and solution portfolio perspective for cloud, ML and AI. You'll be the go-to person for the field (sales and partners) for help on understanding the technology, ,features, solutions and benefits.

  • Developing a plan for each customer's and/or partner success and measuring progress against it

  • Driving healthy user adoption of new technologies and solutions to build reference and lighthouse accounts in every strategic region for Extreme

  • Maintaining customer satisfaction by engaging the right teams within Extreme, removing roadblocks, and influencing product roadmaps in support of our existing customers

  • Evangelizing the marketplace about leading technologies in ML and AI and our solutions based on those

  • Help to define, prototype and improve our ML and AI features and roadmap

Our success is measured by the increased adoption of new solutions and the and retention and growth of customer and partner relationships.

Basic requirements:

  • Demonstrated track record of successfully managing complex customer and partner relationships in a technology service industry

  • Great interpersonal skills with the ability to work across a multi-disciplinary team and great communication skills

  • Proven record of driving issues to resolution with great customer satisfaction

  • Ability to manage multiple customer accounts, projects and deadlines simultaneously

  • Willing to be a hands-on contributor and a proactive team player

  • Ambitious and driven, thriving in a demanding and fast-paced environment

  • Customer success, consulting and architecture, systems engineering or/and technical marketing experience, preferably in SaaS organization

  • Ability to travel occasionally when needed and/or spend significant time interacting with customers remotely on solutions engagements

  • Excellent critical thinking and business acumen to identify new solutions and use cases that have widespread adoption potential

  • Provide architectural guidance with third-party products within the customer's environment

  • Participate and partner with product development and the data science center of excellence to help define and contribute to solutions and tooling based on customer requirements contribute directly to the delivery of these solutions through scripting, coding, testing, documenting, demonstrating and/or showcasing at various conferences.

  • Work closely with Product Management and product development team on problem solving, driving product improvements, diagnose issues and yield a to a customer in the fastest possible time.

  • Fluent in at least 1 programming language, Knowledge of Java, Python or Go programming

  • Knowledge of efficient data structures, query parsing, and optimization as well as basic principles of ML and AI technologies

  • Effective in working both independently and in a team setting with other high performing technical architects.

  • Bachelor's Degree in Computer Science, Engineering, Mathematics, related field or equivalent experience.

LOCATION: We will consider highly qualified candidates in ANY US location, please be near an airport. This is a customer facing role and some travel 25%+ will be necessary.

Extreme Networks, Inc. (EXTR) delivers software-driven networking solutions that help IT departments everywhere deliver the ultimate business outcome: stronger connections with customers, partners and employees. Wired to wireless, desktop to datacenter, we go to extreme measures for our 20,000-plus customers in more than 80 countries, delivering 100% insourced support to organizations large and small, including some of the world's leading names in business, education, government, healthcare, manufacturing and hospitality. Founded in 1996, Extreme is headquartered in San Jose, California.

Extreme Networks provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, pregnancy, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.


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Principal Technology Adoption Architect, ML & AI (Any US Location)

Extreme Networks, Inc.