Principal Technical Writer

Bringing smiles is what we do at TTEC… for you and the customer. As a Technical Writer Principal working hybrid at our Greenwood Village HQ, you'll be a part of creating and delivering amazing customer experiences while you also #experienceTTEC, an award-winning employment experience and company culture.

During a Typical Day, You'll

• Plan, develop, organize, write, and edit policies, procedures, and audit/compliance documentation for both internal/external audiences.

• Maintain library of documentation to support various projects and departments.

• Support enterprise, commercial, federal, government, and public sector programs (prior experience with FedRAMP, NIST or MARS-E is a plus), as needed.

• Review, edit, and analyze documents (including reports and communications) to maintain continuity of style and content.

• Manage updates and revisions to documents, annually, as well as associated stakeholder notifications and communications.

• Handle documentation related research and provision requests.

What You Bring to the Role

• Bachelor's degree or certificate in technical writing/communication preferred, or equivalent work experience.

• Proficiency in MS Office Suite required, proficiency with Visio and SharePoint highly desired.

• General knowledge and experience with information security/technology related functions, tools, concepts, and applications preferred.

• Minimum 2 years work experience writing documentation or communications preferred.

• Extremely strong attention to detail in terms of style, grammar, form, consistency, etc.

• Ability to manage libraries/projects and work independently with minimal supervision.

• Ability to write in explanatory and procedural styles for multiple audiences.

• Skilled at prioritization and multi-tasking.

• Professional level written, and high-level verbal, communication skills are required; the position requires regular interaction with managers and subject matter experts throughout the organization, including senior/executive level stakeholders.

• Submission of two (2) writing samples (at least one of which must be in a procedural/explanatory format).

• Take an in-person writing/editing test during the interview process.

What You Can Expect

• An annual incentive program

• Medical, dental, and vision

• Tax-advantaged health care accounts

• Financial and income protection benefits

• Paid time off (PTO) and wellness time off

• Tuition reimbursement and access to thousands of free online courses

Visit https://mybenefits.ttec.com for more information.

The anticipated range is $90,000 - $95,000 USD. Actual compensation offers to a candidate may vary based upon geographic location, work experience, education and/or skill levels.

About TTEC

Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.