Principal Technical Writer (Joinoci-Docs)

Oracle San Francisco , CA 94118

Posted 4 weeks ago

Responsible for designing, developing, and maintaining user assistance and training documentation for Oracle applications. Collaborate with multiple internal stakeholders to design our next generation of user assistance technology and implementing new embedded help delivery mechanisms that improve how technical information is delivered to our customers. Work with development teams to implement code for new user assistance mechanisms.

Create user assistance for your assigned product, which may include training courses, certification exams, documentation, tutorials, videos, embedded help in UI, sample code, eBooks, infographics following user assistance development processes, templates, and standards using various tools and systems. This will include user assistance for conceptually complex areas, documenting the most technically challenging parts of the product(s) or product area(s). Lead discussions at user assistance and feature team meetings. Participate in preparation of design documents for major changes in user assistance and be responsible for detailed review of features and assignments to team. Collaborate with internal stakeholders to develop user assistance vision documents which detail the product use cases, common tasks, and user personas. Utilize multimedia technologies and techniques in enhancing the effectiveness of user assistance. Lead and drive cross-team or cross-LOB projects and initiatives. Organize, teach, facilitate, and observe pilots taught by more junior UA developers. Create support collateral for pilots where appropriate (wiki pages for course pilots). Develop, upgrade, and maintain basic, advanced, or new/emerging courses according to standards, using the latest tools. Contribute to design, coordination, and validation of major enhancements to user assistance practices, patterns, processes, and standards.

Leading contributor individually and as a team member, providing direction and mentoring to others. Work is non-routine and very complex, involving the application of advanced technical/business skills in area of specialization. Demonstrate functional knowledge of Windows and Linux or UNIX. Demonstrate understanding of four of the following technologies: XML, XHTML, XSL, DITA, CSS, DOM, RDBMS, CGI, PHP, REST, Java servlets, or XML schemas for user assistance types, and information and learning architecture. Have co-authored and delivered presentations at industry or technology conferences on topics related to Oracle products, technologies, or user assistance. Possess a degree, certificate, or relevant industry experience. Suggested majors include English, technical writing, communications, instructional design, software engineering, or computer science. Minimum of 8 years of user assistance development or relevant experience.

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status or any other characteristic protected by law.

Oracle will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of San Francisco's Fair Chance Ordinance.

Oracle is an Affirmative Action-Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veterans status, age, or any other characteristic protected by law.

Primary Location: Santa Clara, CA

Secondary Locations: Bay Area, CA; Seattle, WA

Cloud Infrastructure Group

Oracle's Cloud Infrastructure team is building new Infrastructure-as-a-Service technologies that operate at high scale in a broadly distributed multi-tenant cloud environment. Our customers run their businesses on our cloud, and our mission is to provide them with best-in-class compute, storage, networking, database, security, and an ever-expanding set of foundational cloud-based services.

We seek top-notch, very senior technical writers with deep cloud infrastructure knowledge and experience documenting APIs and SDKs. As an early member of this technical content team, you will have significant influence on technical content strategy in all areas, including authoring environments, integration with engineering workflows, automation tooling, and style guide development. You will also collaborate closely with our state-of-the-art user experience team to go beyond traditional forms of product documentation to deliver a ground-breaking overall user experience.

These are exciting times in our space - we are growing fast, still at an early stage, and working on ambitious new initiatives. At Oracle Cloud Infrastructure, you can have significant strategic and technical impact by helping to build innovative technical content from the ground up. If you enjoy a challenge and seek to influence your work and working environment, this may be the opportunity for you.

Job Responsibilities

  • Deliver accurate customer-facing documentation on time and with a high degree of quality

  • Collaborate with the user experience team to ensure that technical content including documentation, contextual help, UI text, and other forms of assistance are discoverable, usable, and pleasing to the customer

  • Work closely with engineers and product managers as APIs and SDKs are developed to author documentation in real time

  • Contribute to strategic initiatives around authoring environments, development processes, and automation tooling

  • Work closely with other members of the technical content team to ensure consistency in workflow and writing style


  • 7 years of experience

  • Experience developing API and SDK documentation

  • Knowledge of cloud concepts and technologies

  • Knowledge of XML and HTML and experience with structured writing

  • Impeccable written English skills

  • Strong team player with outstanding communication, organization, and interpersonal skills. We believe the HOW is as important as the WHAT.

  • A history of fearless hands-on investigation and product use and a strong customer advocate mentality

  • Comfort with agile, swiftly changing, dynamic software development situations

  • Ability to learn new technologies quickly

  • Ability to establish and follow style and usage guidelines

  • Ability to drive, follow, and evangelize cross-team processes

  • Familiarity with software localization and accessibility guidelines

  • Understanding of transformation engines and content management systems

  • Experience using distributed source code management systems, such as Git

  • Experience using enterprise-grade bug tracking systems, such as JIRA

  • Experience and commitment to capturing and maintaining institutional knowledge

  • A Bachelor's degree in a writing-intensive field, or significant work experience in startups or fast-paced enterprise technology development environments

Extra Credit

  • Leadership of a significant documentation team effort

  • Experience with DITA and topic-based authoring

  • Knowledge of REST principles and design

  • Ability to write code samples in Java

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Principal Technical Writer (Joinoci-Docs)