Principal Technical Product Manager, Starbucks Technology - Seattle, WA

Starbucks Seattle , WA 98113

Posted 2 months ago

Job Summary and Mission

At Starbucks, our mission is to inspire and nurture the human spirit one person, one cup, and one neighborhood at a time. Starbucks Technologists work to achieve this mission through the use of cutting-edge technology delivered to our partners, customers, stores, roasters, and global communities.

This position contributes to Starbucks' success by leading the creation and evolution of technology solutions that balance near-term business and technology needs and opportunities with long-term scalability, resilience, and low operating cost. The technical product manager principal establishes, owns, and evolves the unique function and business value of a complex product or set of products, relative to other technology products and services.

You will be sought-after for your deep and wide-ranging technical and domain expertise among business and engineering partners, because you will maximize the value of your products and services through thoughtful data-driven problem solving, crisp definition of MVP solutions, and cross-functional influence among peer technology teams and organizations.

To be successful, the technical product manager principal needs to have significant technical and business acumen along with a strong product management background, with demonstrated experience in shaping a product or service's function within a larger enterprise technology context.

Summary of Key Responsibilities

Responsibilities and essential job functions include but are not limited to the following:

Product Definition & Value

  • Builds the roadmap for a portfolio of products and services, informed by technology trends and business strategy, in partnership with product management

  • Directs the creation of feature requirements with functional and non-functional focus, in alignment with optimal customer experience and long-term business strategy

  • Drives solution and requirement decisions by providing technical consultation and direction to stakeholders

  • Leads alignment with peer technology teams on cross-functional solutions

  • Serves as a champion of the customer experience context to the engineering organization

  • Oversees creation of acceptance criteria/requirements to align with customer, business, and technical strategy goals

  • Accountable for performance of portfolio of products and services against business and technical (non-functional) requirements.

  • Ensures functional alignment of portfolio of products and services to transitional and target enterprise architecture

  • Oversees prioritization of backlogs across the portfolio of products or services

  • Recommends new technology trends and innovative products/features to leadership

Analysis & KPIs

  • Directs application of data analysis to justify product decisions and apply key learnings

  • Leads definition of product health and performance metrics and dashboard/reporting requirements, and KPIs to measure performance against feature goals

  • Presents data-driven recommendations to improve feature performance and overall product health

  • Drives ongoing improvements to product performance

Leadership & Communication

  • Lends deep and broad expertise in the product domain to engineering teams to influence technical features and solution architecture

  • Owns effective relationships with product and engineering leaders across Starbucks Technology

  • Interacts directly with business stakeholders to understand business issues and to present new ideas and solution recommendations

  • Drives elimination of ambiguity in feature criteria and goals

  • Presents solution options/recommendations clearly and persuasively to support business stakeholder decisions

  • Influences & negotiates with teams across Starbucks Technology, with business partners, and with third-party vendors and resolves most issues independently

  • Leads team members and peers in learning technical skills and business acumen

Product Planning & Delivery

  • Presents and leads alignment of tradeoffs with decision makers

  • Leads and influences mitigations across neighbor ST teams

  • Responsible for feature validation against goals and elimination of blocking issues

  • Works with cross-functional engineering teams on feature sizing and influences delivery planning

  • Practices iterative, agile development and collaborates with engineering leadership to make product lifecycle improvements for delivery

Summary of Experience

  • Relevant functional/business process experience
  • 10 years
  • Product definition, measurement, and analysis experience
  • 10 years
  • Enterprise services product management or ownership experience
  • 7 years

Basic Qualifications

  • Prior experience leading the design, execution, and continuous improvement of enterprise-wide, complex products and/or services

  • Deep subject matter expertise in

  • Demonstrated ability to influence and gain the support of key stakeholders

  • Deep experience developing clear, thorough user stories and acceptance criteria that drive effective solution development anchored in customer experience

  • Application of business and technical metrics to define and measure product performance

  • Deep understanding of the system architecture and design concepts behind complex, enterprise-class software solutions at high transaction volumes

  • Experience designing future-proof solutions for business growth, scalability, resilience, and low operating cost.

  • Skilled in the utilization of system development methodologies throughout the full project lifecycle

  • Ability to build consensus across a diverse group of stakeholders

  • Consistent use of strong verbal and written communication skills to influence outcomes

  • Ability to balance multiple priorities and meet deadlines

Starbucks and its brands are an equal opportunity employer of all qualified individuals.

We are committed to creating a diverse and welcoming workplace that includes partners with diverse backgrounds and experiences. We believe that enables us to better meet our mission and values while serving customers throughout our global communities. People of color, women, LGBTQIA , veterans and persons with disabilities are encouraged to apply.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal state and local ordinances. Starbucks Corporation is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at 206-318-0660 or via email at applicantaccommodation@starbucks.com.


icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Principal Technical Product Manager Retail Platform Starbucks Technology Seattle WA

Starbucks

Posted 2 weeks ago

VIEW JOBS 8/30/2019 12:00:00 AM 2019-11-28T00:00 Job Summary and Mission At Starbucks, our mission is to inspire and nurture the human spirit – one person, one cup, and one neighborhood at a time. Starbucks Technologists work to achieve this mission through the use of cutting-edge technology delivered to our partners, customers, stores, roasters, and global communities. This position contributes to Starbucks success by assuming end-to-end responsibility for the strategic value, usability, and performance of one or more of our retail digital products. Acts as the technical subject matter expert across a platform for a team of technical product managers. To be successful in this role the candidate needs to have significant technical acumen and experience along with a passion for delighting product users with simple solutions and engaging technology-driven retail experiences. Models and acts in accordance with Starbucks guiding principles. The right candidate will possess a strong technical product management background, with demonstrated experience in managing products that have created business value and delivered industry solutions in B2B and/or B2C or related fields of expertise. This role will partner with engineering, product, quality and operational leadership teams to help define and refine roadmap priorities to ensure that they remain aligned with the broader strategic priorities and while executing to deliver capabilities demanded by the overall product portfolio and associated programs. Summary of Key Responsibilities The technical product manager principal acts as a product owner for retail platform products. Some key responsibilities for this role are the following: * Define and socialize the product's long-term strategy and plan. Evangelize that vision throughout the organization. * Facilitate trade-off decisions between investment, schedule and customer benefit. * Actively lead risk mitigation and product management; lead problem resolution as issues arise * Monitor and track product feedback to help in the prioritization of development product releases. * Gather detailed problem and/or requirement statements from internal clients and product managers to turn them into the features, epics and stories that set the direction for engineering teams. * ·Explain the why and what of new features to engineers, testers and operations teams. * Optimize the user experience of product tools and processes including system management, performance testing, monitoring, onboarding and offboarding of applications. * Direct and lead creation of feature descriptions both with technical and non-functional focus, alignment on definition of business and technical goals, and actively participate in backlog prioritization. * Direct and approve solution architecture * Direct technical requirement definitions and tracking of compliance to them, including performance, usability, accessibility, security, disaster recovery & business continuity. * Acts as technical consultant to drive decision on vendor selection; responsible for influence and alignment with neighbor teams; represents user experience context to engineering teams * Recommend new technology trends and innovative products/features to the team * Directs data analysis in product decisions and issue resolution; leads definition of product performance and effectiveness metrics. * Active contribution to strategy and vision of feature goals; creates and owns technical KPIs to measure * Directs technical opportunities to improve performance and overall product health using data results; directs ongoing improvements to product performance * Influence and lead technical features, architecture and solution * Influences and leads business stakeholders by providing technical product expertise * Facilitates and negotiates with 3rd party vendors to create solutions or solve situations * Direct and help develop team member and peers' skills / peers through coaching/mentoring * Presents and leads alignment of tradeoffs with decision makers * Responsible for assist and support feature validation and elimination of blocking issues * Work with engineering and QE to align on feature sizing and delivery planning * Actively assist in feature mitigations, aligning with peer teams as needed Experience, Skills and Knowledge * Hands on experience in developing technical roadmaps, customer journeys and sequence diagram * Hands-on experience gathering and writing technical requirements * Able to write story outlines, user stories, grooming product backlogs and coordinating/prioritizing work items, tracing back to customer requirements * Experience working in incremental delivery of software * Demonstrate ability to work effectively with internal and external engineering teams * Be comfortable in getting hands dirty in day-to-day tasks to get things done * Collaborate with internal customers on training, testing, and related activities * Detail- and results-oriented, able to analyze data to justify product decisions and apply key learnings. * Strong knowledge of agile development practices, methodologies and tools (e.g. Jira, Rally). * Technical knowledge in web, cloud-first and service-oriented application preferred. * Technical knowledge in Microsoft .Net, REST APIs, Azure Cloud and latest Web UI technologies (for example, AngularJS and React) preferred Preferred Qualifications * 7 years of industry experience as a product manager within a technology environment, with a record of successfully delivering complex products and services. * 3 years of experience in building commerce, retail or related applications * 3 years of technical development experience developing service-oriented, web-based applications * Recent experience with Cloud-First Enterprise Software * Experience in identity, privacy, security applications is a plus * Strong verbal and written communications skills, ability to quickly master new systems and/or processes, capacity to stay organized while managing competing priorities * BA/BS in STEM field and/or related work experience Starbucks and its brands are an equal opportunity employer of all qualified individuals. We are committed to creating a diverse and welcoming workplace that includes partners with diverse backgrounds and experiences. We believe that enables us to better meet our mission and values while serving customers throughout our global communities. People of color, women, LGBTQIA , veterans and persons with disabilities are encouraged to apply. Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal state and local ordinances. Starbucks Corporation is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at 206-318-0660 or via email at applicantaccommodation@starbucks.com Starbucks Seattle WA

Principal Technical Product Manager, Starbucks Technology - Seattle, WA

Starbucks