Job Summary and Mission
At Starbucks, our mission is to inspire and nurture the human spirit one person, one cup, and one neighborhood at a time. Starbucks Technologists work to achieve this mission through the use of cutting-edge technology delivered to our partners, customers, stores, roasters, and global communities.
This position contributes to Starbucks' success by leading the creation and evolution of technology solutions that balance near-term business and technology needs and opportunities with long-term scalability, resilience, and low operating cost. The technical product manager principal establishes, owns, and evolves the unique function and business value of a complex product or set of products, relative to other technology products and services.
You will be sought-after for your deep and wide-ranging technical and domain expertise among business and engineering partners, because you will maximize the value of your products and services through thoughtful data-driven problem solving, crisp definition of MVP solutions, and cross-functional influence among peer technology teams and organizations.
To be successful, the technical product manager principal needs to have significant technical and business acumen along with a strong product management background, with demonstrated experience in shaping a product or service's function within a larger enterprise technology context.
Summary of Key Responsibilities
Responsibilities and essential job functions include but are not limited to the following:
Product Definition & Value
Builds the roadmap for a portfolio of products and services, informed by technology trends and business strategy, in partnership with product management
Directs the creation of feature requirements with functional and non-functional focus, in alignment with optimal customer experience and long-term business strategy
Drives solution and requirement decisions by providing technical consultation and direction to stakeholders
Leads alignment with peer technology teams on cross-functional solutions
Serves as a champion of the customer experience context to the engineering organization
Oversees creation of acceptance criteria/requirements to align with customer, business, and technical strategy goals
Accountable for performance of portfolio of products and services against business and technical (non-functional) requirements.
Ensures functional alignment of portfolio of products and services to transitional and target enterprise architecture
Oversees prioritization of backlogs across the portfolio of products or services
Recommends new technology trends and innovative products/features to leadership
Analysis & KPIs
Directs application of data analysis to justify product decisions and apply key learnings
Leads definition of product health and performance metrics and dashboard/reporting requirements, and KPIs to measure performance against feature goals
Presents data-driven recommendations to improve feature performance and overall product health
Drives ongoing improvements to product performance
Leadership & Communication
Lends deep and broad expertise in the product domain to engineering teams to influence technical features and solution architecture
Owns effective relationships with product and engineering leaders across Starbucks Technology
Interacts directly with business stakeholders to understand business issues and to present new ideas and solution recommendations
Drives elimination of ambiguity in feature criteria and goals
Presents solution options/recommendations clearly and persuasively to support business stakeholder decisions
Influences & negotiates with teams across Starbucks Technology, with business partners, and with third-party vendors and resolves most issues independently
Leads team members and peers in learning technical skills and business acumen
Product Planning & Delivery
Presents and leads alignment of tradeoffs with decision makers
Leads and influences mitigations across neighbor ST teams
Responsible for feature validation against goals and elimination of blocking issues
Works with cross-functional engineering teams on feature sizing and influences delivery planning
Practices iterative, agile development and collaborates with engineering leadership to make product lifecycle improvements for delivery
Summary of Experience
Prior experience leading the design, execution, and continuous improvement of enterprise-wide, complex products and/or services
Deep subject matter expertise in
Demonstrated ability to influence and gain the support of key stakeholders
Deep experience developing clear, thorough user stories and acceptance criteria that drive effective solution development anchored in customer experience
Application of business and technical metrics to define and measure product performance
Deep understanding of the system architecture and design concepts behind complex, enterprise-class software solutions at high transaction volumes
Experience designing future-proof solutions for business growth, scalability, resilience, and low operating cost.
Skilled in the utilization of system development methodologies throughout the full project lifecycle
Ability to build consensus across a diverse group of stakeholders
Consistent use of strong verbal and written communication skills to influence outcomes
Ability to balance multiple priorities and meet deadlines
Starbucks and its brands are an equal opportunity employer of all qualified individuals.
We are committed to creating a diverse and welcoming workplace that includes partners with diverse backgrounds and experiences. We believe that enables us to better meet our mission and values while serving customers throughout our global communities. People of color, women, LGBTQIA , veterans and persons with disabilities are encouraged to apply.
Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal state and local ordinances. Starbucks Corporation is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at 206-318-0660 or via email at email@example.com.