Principal Success Manager - Healthcare Provider Organizations

Salesforce.Com, Inc. Chicago , IL 60602

Posted 3 weeks ago

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category

Customer Success Group

Job Details

The Success Manager leverages deep business, industry and product knowledge to partner with customers and guide them to accelerate business value and return from their investment with Salesforce. In this role, the Success Manager will specialize in one or more line of businesses, a specific cloud or industry to speak the customer language and ensure customer value realization. They are aligned at key stakeholder level, building and fostering strong relationships to help customers progress on their digital journey. Success Managers are working directly with customers that can vary in their market segment, size, solution complexity and life cycle, depending on the customers needs.

The ideal Success Manager will possess both a Cloud specialization and industry skills that enables them to speak the customer language.

Responsibilities:

  • Leverage our Customer Success Methodology and partner with customers stakeholders to understand their goals , assess their capabilities and provide recommendations to help them accelerate achievement of their business and technology objectives

  • Develop an understanding and knowledge of customer's Salesforce implementation and evangelize the capabilities of Salesforce across all of our Clouds

  • Guide a customer on org strategy, governance and change management best practices based on customer needs

  • Can demonstrate hands-on Salesforce product knowledge by applying platform features and functions to customer business priorities and roadmap

  • Proactively identify risks to the customer achieving their stated business goals and work with the account team to build a risk mitigation plan

  • Produce and execute a comprehensive adoption path showing the current state, target future state with timeline, and an underlying enablement Plan.

  • Deliver business value and innovation to a customer's business by understanding our customers' key business challenges and potential for growth

  • Build and foster executive-level relationships with the customer's IT and business executive leadership, sponsors and decision makers to solidify our partnership and commitment to the customer business and IT sponsors & stakeholders

  • Working collaboratively with the account team and Salesforce Execs, effectively network within accounts from the Executive-Level down, in order to help customers achieve their objectives

  • When appropriate, recommend additional Salesforce services and advisory experts needed to drive success

  • Proactively communicates technical product changes, degradations, outages, end of life and other relevant updates

Preferred Qualifications & Skills:
  • Experienced professional with 7-10 years relevant industry expertise

  • In-depth knowledge in one or more line of businesses (LoB) - a specific cloud or industry

  • Strong consulting skills and proven results working as a Trusted Advisor to drive business value for customers

  • Ability to drive effective and influencing conversations at the C-level; facilitate difficult discussions and adept at handling objections

  • Strong knowledge of Salesforce product and platform features, capabilities, and best use is highly desired

  • Able to articulate the importance and value of Governance to Business and IT executives

  • Good understanding of enterprise architecture principles strongly preferred

  • Ability to quickly grasp and distinctly explain technological and business concepts

Leadership Qualities:

  • PASSION: Passionate about Customer Success

  • THOUGHT LEADER: Strong point of view and executive presence. Confident, but not arrogant, great storyteller

  • URGENCY: Ability to move fast and drive business value and results

  • OHANA: Embodies Aloha culture: A team player that everyone enjoys working with and has a generous heart

  • TRUST: Trust the company's core values

  • ADAPTABLE: Excels in high levels of uncertainty and change

For Colorado-based roles: Minimum annual salary of $99,200. You may also be offered a bonus, restricted stock units, and benefits. More details about our company benefits can be found at the following link: getsalesforcebenefits.com

Accommodations - If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form.

Posting Statement

At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at Salesforce and explore our benefits.

Salesforce.com and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce.com and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce.com and Salesforce.org will not pay any third-party agency or company that does not have a signed agreement with Salesfore.com or Salesforce.org.

Salesforce welcomes all.

Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Success Associate/Manager Healthcare Provider Organizations

Salesforce.Com, Inc.

Posted 3 weeks ago

VIEW JOBS 3/26/2021 12:00:00 AM 2021-06-24T00:00 To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Customer Success Group Job Details The ideal Success Associate is a champion of Salesforce products and features and has the ability to prioritize, multitask, and engage dynamically with a set of customers Responsibilities: * Develop an understanding of typical business challenges faced by customers and map Salesforce features and associated business benefits to address their needs * Ensure that customers derive maximum value from their investment in Salesforce * Evaluates current adoption maturity level and blockers to adoption, and provide adoption best practices and a prescriptive approach to increase adoption. * Partner with sales and the extended account team to support customers growth and to help them achieve their objectives * Monitor customer usage data, health indicators, renewal dates and growth opportunities and translate into a path for success * Proactively communicates technical product changes, degradations, outages, end of life and new updates * Escalate and drive mitigation plans among cross-functional teams to de-risk accounts * Build and nurture relationships across accounts to solidify our partnership and commitment to the customer * Will often support a global customer by partnering with Success Tier 1/Tier 2 * When appropriate, recommend additional Salesforce Cloud Services needed to drive success Preferred Qualifications & Skills: * 3-5 years relevant industry expertise * Champion of Salesforce product and platform features, capabilities, and best use * Ability to prioritize, multitask, and engage dynamically with customers * Strong knowledge of business processes (Sales, Marketing, Service, Support), business applications and automation * Collaborative, persistent and self directed * Strong communication and interpersonal skills, with the ability to navigate conflict and foster honest dialog * Ability to quickly grasp and distinctly explain technological and business concepts * Comfortable adapting to new opportunities and change * Creative problem-solver Leadership Qualities: * PASSION: Passionate about Customer Success * BEGINNER'S MIND: Always learning, approaches each interaction with open mind, great listener and hands-on * URGENCY: Ability to move fast and drive business value and results * OHANA: Embodies Aloha culture: A team player that everyone enjoys working with and has a generous heart * TRUST: Trust the company's core values * ADAPTABLE: Excels in high levels of uncertainty and change * - For Colorado-based roles: Minimum annual salary of $55,700. You may also be offered a bonus, restricted stock units, and benefits. More details about our company benefits can be found at the following link: https://www.getsalesforcebenefits.com/ Accommodations - If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form. Posting Statement At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at Salesforce and explore our benefits. Salesforce.com and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce.com and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce.com and Salesforce.org will not pay any third-party agency or company that does not have a signed agreement with Salesfore.com or Salesforce.org. Salesforce welcomes all. Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records. Salesforce.Com, Inc. Chicago IL

Principal Success Manager - Healthcare Provider Organizations

Salesforce.Com, Inc.