Principal Quality Program Manager

Amazon Lab126 Sunnyvale , CA 94085

Posted 2 months ago

Job Description: The Operations and Supply Chain group is looking for an individual who wants to work on a business that is growing at a rapid pace. We are a critical part of the hardware development process. We ensure successful delivery of product launches and ongoing support, grow the capabilities of our current systems to meet our customer's needs, and drive continuous improvement for the company. As a Principal Operations Quality Program Manager you will engage with an experienced cross-disciplinary staff to conceive, design and develop innovative consumer products. You must be responsive, flexible and able to succeed within an open collaborative peer environment. In this role, you will:

  • Demonstrate ability to manage multiple complex projects - work prioritization, planning and task delegation

  • Manage quality metrics and performance by ensuring necessary reviews and actions are in-place, leading meetings and projects as needed globally. Involves determining and executing strategies and goals for improving quality and productivity

  • Improve visibility of quality systems by designing appropriate reporting and communicate plan to partners in finance, supply chain and customer service

  • Own & drive the quality roadmap for management metrics and provide key interface and insightful analysis regarding headcount and capital resources.

  • Integrate strong and clear analysis and business rationale into sound decision making

  • Coordinate, draft, and lead white paper development for the Quality function and lead key presentations and business reviews

  • Work with cross functional IT teams to further automate key processes

  • Travel as required

Basic Qualifications

  • Bachelor's degree in Business, Engineering or a Supply Chain/Operations discipline

  • 10+ years of experience in supply chain, logistics, quality, finance for a hardware device company

  • 10+ years of experience managing cross-functional projects and programs with tight deadlines

  • Strong data extraction, analytical and problem solving skills; ability to work with large, complex data sets and familiarity with statistics or other analytical techniques; excel skills are required

Preferred Qualifications

  • Advanced degrees in Operations Management, Mathematics/Engineering, or an MBA with a quantitative focus

  • Proven ability to influence others, facilitate agreement among stakeholders with different interests

  • Excellent written and verbal communication skills, building relationships

  • Technical aptitude and familiarity with the design and utilization of complex systems

  • Proven track record of complex and creative problem solving and the desire to create and build new processes

  • Advanced knowledge of SQL, Excel, and Access

  • Data mining and statistical analysis skills with experience with creating and using data repositories to create a clear picture of in-stock position

  • Excellent business judgment, strong written and oral communication skills, and a practical, common sense approach to getting things done Lab126 is part of the Amazon.com, Inc. group of companies and is an Equal Opportunity-Affirmative Action Employer Minority/Female/Disability/Veteran/Gender Identity/Sexual Orientation

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Principal Quality Program Manager

Amazon Lab126