Principal Program Manager (Fasttrack)

Microsoft Corporation Chicago , IL 60602

Posted 4 months ago

Are you interested in working for one of the most exciting products in Microsoft, passionate about exceeding customer expectations and advancing Microsoft's cloud first strategy? Are you interested in a start-up like environment, passionate about cloud computing technology and driving growth in one of Microsoft's core businesses? If so, then look no further than the Azure Customer Experience Team! Microsoft Azure provides customers with on-demand and infinitely scalable infrastructure and platform for customers to build, host, and scale service applications on the Internet through Microsoft's global data centers.

FastTrack for Azure helps customers onboard to Azure, getting them on track to "build it right, architect it right, the first time".

FastTrack for Azure (FTA) takes a solution-centric approach, providing customers with Microsoft Azure engineers, tools and best practices significantly increasing customer success with Azure. Our team is looking for you, a Program Manager that brings great teamwork, positive attitude, high-energy leadership, and engineering execution to our customer-focus team chartered with enabling a world-class experience for Microsoft Azure cloud platform customers. This role is integral to guide, manage and track end to end customer engagement and experience. This role is front and center in our customer's transformation to cloud-based architectures. This role represents a strong opportunity to have direct impact on both our Cloud products & strategy, and our customer's success.

Successful Candidate Competencies:

  • Real day-to-day customer-facing experience and empathy

  • Executive presence and business acumen to win the hearts and minds of technical and business leaders

  • Ability to generate trust, build alliances across the organization, and orchestrate interdisciplinary teams to the benefit of engineering, and customers

  • Recognized as thought leaders and mentors

  • Assembling, leading and working within strong cross-group and matrixed team environments

  • Demonstrated skills and abilities to consistently create an amazingly positive experience for customers

  • Track record of problem-solving ranging from conceptualization to implementation

  • Real-world smart, logical and able to learn new areas quickly

Required Qualifications:

  • The broad scope of responsibility for this role requires a solid understanding of both business and technology strategy, a principled approach to broader architectural and design challenges, and a strong grasp of solution scenarios and patterns, as well as strong people and leadership skills

  • Proven track record of building technical and business relationships with senior executives and growing a footprint in large/complex or highly strategic accounts

  • Demonstrated ability to lead, manage, build and deliver customer business results through an engineering or professional services team.

  • Proven track record of driving decisions collaboratively, resolving conflicts and influencing engineering teams

  • Problem-solving mentality and leadership leveraging internal and/or external resources, where and when needed, to do what's right for the customer and for the organization

  • Demonstrated technical thought leadership in customer facing situations

  • Ability to understand the needs of non-technical customers, to conceptualize, launch and deliver technology-enabled business projects.

  • Executive-level interpersonal, verbal, written and presentation skills, good listener, ability to provide a trusted voice at the decision-making table and be an advocate of Microsoft's vision and value proposition

  • Deep technical proficiency in one or more cloud technologies. Some level of Microsoft Azure experience is required.

We look forward to meeting you!

#AZCxP

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:

  • Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

Areas of responsibility include:

  • Oversee the customer end-to-end journey, the customer experience and maintain the overall customer relationship. This role is the PM on the record representing Microsoft.

  • Work closely with various internal teams (engineering, field, services) in addressing customer solution needs and driving success with their Azure deployments

  • Identify opportunities where we can do better for our customers (process, tools, technology) to increase FastTrack's overall impact.

  • Manage communication flow for program, including reporting & executive reviews.

  • Maintain strong working relationships with stakeholders across engineering, sales, services and partner teams.

  • Coach team members and mentor others in planning, organizing and coordinating work.

  • Evangelize and teach others to reach beyond existing solutions and technologies to incorporate new ideas.

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Principal Fasttrack Engineering Lead

Microsoft Corporation

Posted 2 weeks ago

VIEW JOBS 9/27/2019 12:00:00 AM 2019-12-26T00:00 Are you excited about working directly with Microsoft customers and partners to ensure success as they move forward with cloud computing? Do you want to be part of an engineering team that is looking to get a new service off the ground? If so, keep reading! We are the Azure Customer Experience (CXP) team- a fast growing Engineering team of customer obsessed & passionate individuals that drive positive customer outcomes and experiences. FastTrack (FT) for Azure is our newest initiative; a customer success service to help customers confidently onboard to Azure and getting them on the right track to build it right, architect it right, the first time. FT takes a solution-centric approach and provides customers with Engineering resources, best practices, tools and resources that drive Azure usage. We are looking for an experienced Principal FastTrack Engineer Lead who is ready to manage a team of Data Engineers and engage with strategic customers as they start their Azure journey toward POC, Dev, and Production deployment. If you want to have broad impact, be a leader, be a manager and truly help customers realize the value of their Azure investment - this is the role for you! Minimum Qualifications: * 3+ years of people management experience * 10+ years of experience in product, project or program management or consulting * 5+ years of Cloud software industry experience Successful Candidate Competencies: * Database Migration and MDW experience – Architectural design E2E solution including experience with SQL DB/MI, MySQL, PostgreSQL, Azure DW, HDInsight/Hadoop, Cosmos DB, Databricks, ADLGen2 in support of operationalizing successful workloads on Azure. * Familiarity with cloud deployment and development tools (ie. PowerShell, Visual Studio, .NET, Python) * Familiarity with cloud networking concepts, connectivity (geo-redundancy, CDN, VPN) and tools * Strong communication skills to effectively drive recommendations and land priorities across customers, partners, senior executives and across organizational boundaries. * Managing ambiguity: must have the ability to take initiative and work in a fast-paced environment while balancing multiple demands and shifting priorities. * Collaboration – collaborate on complex multi-faceted programs * Ability to communicate effectively with corporate customers, possess an understanding of the onboarding process and demonstrate a vision for the future of Microsoft support. * Excellent customer service skills, good oral and written communication skills, proven ability to handle difficult and sensitive situations involving the most critical and politically charged customer situations; to lead projects and to motivate others. * Consulting and/or Delivery experience a plus * Bachelor's or Master's degree in Computer Science/Engineering Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter. #AZCXP Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form. Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work. * Leading a high performing team of Data Engineers as a manager, leader, coach and mentor Helping customers migrate and/or build workloads throughout their Azure journey toward production and expanding their cloud footprint on Azure. * Directly engage with customers to validate new solutions and POC's in directly supporting their Azure adoption plan. * Be a thought leader and share knowledge with others through management best practices, solution documents, engage technical communities, build automated self-help solutions and create training. * Act as the subject matter expert across IaaS and PaaS Azure solution, including; Data Estate migration and Data & AI, Data Platform Modernization. * Staying current on latest Azure/Cloud innovations in order to conduct experiments, drive product improvement, and act as subject matter trainer for other engineers. * Interact daily with other FastTrack Engineers to provide technical action plans or take ownership of situations that require escalation. * You will partner with various Azure Engineering subject matter experts to scope and build customer solutions, delivery modules, tools and proof of concepts as needed. * Be a thought leader and Drive strong relationships with our PG with supporting customer feedback, pipeline adoption, and team experience Microsoft Corporation Chicago IL

Principal Program Manager (Fasttrack)

Microsoft Corporation