Principal Program Manager

Company Summary

DISH, an EchoStar Company, has been reimagining the future of connectivity for more than 40 years. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products, and now we are building America's First Smart Network.

Today, our brands include EchoStar, Hughes, DISH TV, Sling TV, Boost Infinite, Boost Mobile, DISH Wireless, OnTech and GenMobile.

Department Summary

Our investment in the future needs those with an eye on the bottom line. Our Billing & Credit teams work behind the scenes, dedicated to ensuring a seamless experience for millions of customers across all our brands while efficiently addressing any billing concerns.

Job Duties and Responsibilities

Key Responsibilities:

• Manages and coordinates the launch, success, and optimization of multiple fraud and credit initiatives

• Develops strategies and best practices to drive improvements to Boost Mobile fraud and credit strategies to reduce loss exposure to the organization and improve overall customer experience through activation

• Partners with application and content teams to improve efficiency and effectiveness of agent resources

• Identify and understand obstacles preventing activations and work collaboratively with partners to address

• Establish effective project communication plans to provide weekly updates on initiatives to team and senior executives

• Provide effective leadership; drive successful, on-time delivery of launch, schedule, scope, and budget for strategic initiatives for Infinite, Boost Mobile, DISH, and Executive mandate, high visibility complex projects

• Conduct and lead team meetings to effectively achieve project goals; obtain feedback and approvals for requirements documents

• Be the business lead/POC representative into IT teams collaborating to ensure all appropriate business team members are included in requirements, use cases, and customer experience meetings, as necessary

• Be a business advocate with various IT and other cross-functional teams; this will require an understanding of the products and services being requested and the impacts to the business

• Create a culture of sharing/learning and motivating amongst team members and cross-functional teams; build team relationships

Skills, Experience and Requirements

Education and Experience:

• BA/BS in a technical or business discipline
• 8-10 years of Project Manager, or equivalent combination of education and experience

Skills and Qualifications:

• Ability to learn quickly, prioritize and work under pressure, adapt to a rapidly changing environment and demonstrate a sense of urgency

• Excel in managing multiple projects at any given time

• Strong executive-level communication (listening, written, verbal, presentation)

• Experience leading major strategic, cross-functional initiatives within large organizations

• Proven ability to solve problems creatively and resourcefully

• Sharp attention to detail is a must; high personal standards for quality and thoroughness

• Experience launching products and services to the consumer market

• Ability to extract, document, and matrix manage cross-functional team tasks to completion

• Ability to advocate for business needs while keeping projects on track

• Experience in the wireless industry preferred

Salary Ranges

Compensation: $110,110.00/Year - $157,300.00/Year

Benefits

We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: DISH Benefits.

The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location. Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check.

The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.