Principal Program Manager, AWS Connections

Amazon.Com, Inc. Seattle , WA 98113

Posted 3 weeks ago

Amazon Connections is an innovative product that gives Amazon employee's a confidential and effective way to give feedback on the workplace and help shape the future of the company. By asking employees daily questions, Connections leverages real time information to learn more about their experiences and become a source of innovation and change. Our goal is to help leaders earn trust, remove barriers and make Amazon an inspiring place to work. Over time, Connections represents an engagement flywheel in which information and insight for the feedback cycle benefit employees and managers around the world.

As the leader for Connections supporting the AWS organization within Amazon, you will own the program elements of this product and will determine the strategy for how this product is fully utilized across teams. You will be working with data scientists in understanding and applying analyses, developing hypotheses, and communicating results. You will support business leaders to translate, interpret, prioritize and communicate results, generate hypotheses, and develop the right actions.

Your Role

You are a thought leader aligned with our AWS organization. You earn trust through deeply understanding your stakeholders and invent new paths to diagnose and solve organizational challenges. You develop diverse strategies to serve diverse client groups. You collaborate through product launch, new feature ideation, and leverage your customer feedback to guide product optimization. You generate insights through developing bold ideas. You are an expert, and influence deep-dives that lead to root causes. You deliver persuasive, evidence-based business cases for action and change that ultimately result in an removing obstacle and improving the employee experience.

Job responsibilities

  • Team leadership and mentoring as an individual contributor.

  • Establishing product and/or feature needs for business; identifying and communicating risks and mitigation plans in collaboration with stakeholders; developing and maintaining goals, milestones and completion dates for Connections road map

  • Promote self-service features that support business decision science, manager capability, and employee experience

  • Defining, driving and championing new technologies, collaborations, and improved processes to define, leverage, and implement world-class experiments that define strategic business questions, include measures of success, data sources, methodology and study design, data set creation, analysis execution, interpretation, presentation and publication of results.

  • Optimizing and using operational metrics to drive process improvement and efficiency with a focus on creating scalable, repeatable research methodologies

  • Overseeing and tracking research, ensuring studies are documented and implementing continuous inspections of study design and data analysis.

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