Principal Production Support Administrator

Principal Production Support Administrator

Position Overview: The Principal Production Support Administrator is primarily responsible for resolving problems in our investment management production systems 24x7 as well as monitoring production systems and deployment coordination in a heterogeneous Windows and Linux environment. This role is also responsible for coordinating and managing production software releases as part of the Software Development Lifecycle.

The individual should be able to function as Project Manager: manage the process from development through deployment to production. The hours for this role will be Monday

• Friday, 11:30am

• 8:30pm; with an on call rotation.

Responsibilities:

• Provide technical support for applications that serve the Investment Management business function.

• Maintain and monitor the operation and integrity of production systems.

• Provide client management including pro-active communications, responsive follow through, and advocacy for client issues within internal departments.

• Prioritize numerous issues of varying severity, and effectively manage the resolution of all issues within accepted service levels. Participate in the Incident Management and Problem Management processes. Perform root cause analysis, resolution and reporting.

• Support the release management process, ensuring that all production changes and releases of in-house and third party applications are processed according to Change Management policies and procedures.

• Act as a technical liaison with outside vendors. Validate, implement and work with the vendor to debug their code for the systems infrastructure of IT application projects as needed. Qualifications:

• 10+ years experience in a Software Engineering / Application Support position

• 5+ years working with workflow /BPM applications • Experience in defining, configuring and optimizing workflow processes

• Common Linux and Windows administration skills

• SQL - good experience with complex queries; Experienced in SSIS package and/or Stored Procedure development

• Experience with web applications such as IIS / Apache

• Experienced in File Transfer Protocols

• FTP, SFTP, HTTPS

• Experienced with an Enterprise scheduler such as Active Batch, Tidal, etc

Secondary technologies (mastery or familiarity with preferred):

• Financial services applications such as: Axioma, HiNet, Latent Zero, trade order management systems, Reuters/Bloomberg data feeds, IBES, BiSam, MarketQA, Charles River
• C++, C#/ASP.Net and VBScript/ASP development experience is desirable
• VMware; Operating System / Network security; TCP/IP networking .