Principal Product Manager, Customer Experience

The Trade Desk New York , NY 10007

Posted 3 months ago


The Trade Desk is leading the way to the future of marketing by changing how advertising is bought and sold. Working with the largest brands and agencies around the world, our technology platform helps consumers discover products they want by enabling advertisers to target and reach them on the right channels at the right time.

Employees join The Trade Desk to discover opportunity, contribute to our customers' success, and be part of building the future of marketing. You'll work with creative, compassionate, and collaborative colleagues that share a passion for making the internet better for all a combination that simply can't be beat.

When you join The Trade Desk, you're joining a family. We have open space work environments, adjustable sitting/standing desks, and a celebrated open-door policy (at all levels) that can inspire out-of-the-box solutions and camaraderie among your coworkers. The competitive compensation packages, full benefits, stock options, and additional discounted stock purchase opportunities, catered lunches, and offsite team building activities may cause slight to severe jealousy among your peers.


We are looking for a driven Principal-level Product Manager who has the ability to learn, convince, prototype, build, measure, and refine the next generation of online advertising tools in a lean/agile development environment. The ideal candidate has worked extensively in partnership with User Experience teams in the past and is an advocate for their product's users.


As the voice of our customers globally, you'll deeply understand how to make users' lives better through software. One of our core product principles is "do the right thing". We expect you to represent our company and exercise good judgement, by balancing the needs of our diverse agency clients. You will accomplish this by teaming up with designers, developers, product managers and business stakeholders to create delightful, engaging experiences. You will gather customer requirements, design prototypes, prioritize and scope releases that represent customers' needs, then work with the rest of the engineering team to build those products and iterate on them over time.

In this role you will own the roadmap and execution for the campaign lifecycle. This includes campaign setup, optimization, through campaign completion and reporting. You will be working with stakeholders all across the globe to bring our shared vision for programmatic advertising to life.


  • Passion -- your work matters. Your features matter. You care and give your all.

  • Grit -- sometimes solutions take creative thinking and multiple iterations. You try many different approaches the right answer.

  • Collaborative -- the best PMs are not necessarily those with the best ideas, but those that ensure the right thing gets done.

  • Selfless -- Product Management is about making sure the best work gets done by the team, and making sure they share in the credit.

  • Empathy -- As a PM you are the voice of the customer and need to represent them from a position of deep understanding.

  • Entrepreneur -- as a PM you need to get out there and convince others of your ideas

  • Excellent communication/presentation skills both in large and small groups.

  • A sustained track record of making significant, self-directed, and end-to-end contributions to large and impactful software projects in a Senior Product Manager role

  • Ability to solve complex problems with creative solutions

  • Experience in driving partnership/collaboration that result in win-win solutions

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

The Trade Desk does not accept unsolicited resumes from search firm recruiters. Fees will not be paid in the event a candidate submitted by a recruiter without an agreement in place is hired; such resumes will be deemed the sole property of The Trade Desk. The Trade Desk is an equal opportunity employer. All aspects of employment will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Senior Product Manager Customer Experience


Posted 1 week ago

VIEW JOBS 9/7/2019 12:00:00 AM 2019-12-06T00:00 Description We are looking fora Senior Product Manager, Customer Experienceto lead end-to-end product management efforts.As a Senior PM, you will conceive, implement and launch enhancements to all touchpoints along our customer journey.Youwill help define the product strategy, develop the product road map, identify product requirements, collaborate with product development on implementation, and then take the product to market. Developing innovative, industry-changing products is at the heart of our business atAppNexus, aXandrCompany, and this is a fantastic opportunity to join the team that sits on the front lines. About theteam: TheAppNexusProduct Management team plays an integral role in our company mission: Make Advertising Matter. Our product managers are systems thinkers who work cross-functionally to make great things happen for the business and our customers. We engage deeply and regularly with users, customer decision-makers, partners, and our customer-facing organizations to identify and validate the opportunities that we pursue. Serving as the critical bridge between our technology and our business, we engage with nearly every part ofXandr, from our sales and services teams to engineering, marketing, and design. We are encouraged to experiment, build, fail fast, and think holistically to create game changing advertising technology innovations. We also like to havefun, andbring in a diverse set of passions and interests from outside of work that help us think creatively on the job. About thejob: * Define the end-to-end customer experience - user experience,interacting withcustomer support, access to documentation, etc.- to create the best possible customer ecosystem that drives satisfaction, efficiency, maximum product utilization, and revenue * Lead the full product life cycle forproducts or services covering concept, specification, design, launch, and enhancement phases * Conduct market research and engage with customers, prospects and partners to identify market needs and opportunities * Collaborate with new business, sales, services, engineering, and ad operationsto understand product gaps * Consolidate, rationalize, and prioritize market requirements into product road map to define go to marketstrategy and timeline for product features and enhancements * Define success metrics * Design functional specifications and make feature, resource, and timeline tradeoff decisions * Collaborate closely with engineering leaders and their teams through all stages of the product development; if needed, take on "Product Owner" role on a scrum team * Lead product roll out efforts with marketing, sales and other client facing teams to createcollateral including white papers, case studies, demos, training material, etc. * Act as the key product evangelist and guidefor external users as well as internal teams Qualifications * 4+ years working in a product management capacity, specifically for customer facing products, managing the development of self-service interfaces and/or workflow automation;experience in online advertising is a plus * Track record of being a customer advocate that can translate customer behavior, needs and wants into thoughtful strategy and design * Experience managing products in a fast-paced, agile environment * Experience working closely with Advertising Platforms and/or with data platforms, data modeling, behavioral targeting technologies, etc. is a plus * Detail-oriented with strong analytical abilities and problem-solving skills * Excellent oral and written communication, negotiation, and interpersonal skills * Ability to work effectively with internalleaders as well as external customers and partners * Demonstrated ability to partnerwith engineering teams in a highly technical environment * Technical background is a plus — BS/MS in Computer Science or related field, or equivalent hands on software development experience More about you: * You are passionate about a culture of learning and teaching. You love challenging yourself to constantly improve, and sharing your knowledge to empower others * You like to take risks when looking for novel solutions to complex problems. If faced with roadblocks, you continue to reach higher to make greatness happen * You care about solving big, systemic problems. You look beyond the surface to understand root causes so that you can build long-term solutions for the whole ecosystem * You believe in not only serving customers, but also empowering them by providing knowledge and tools Job ID 1929890 Date posted 06/11/2019 At&T New York NY

Principal Product Manager, Customer Experience

The Trade Desk