Principal Product Manager - Billing & Charging

Be unstoppable with us!

T-Mobile is synonymous with innovation-and you could be part of the team that disrupted an entire industry! We reinvented customer service, brought real 5G to the nation, and now we're shaping the future of technology in wireless and beyond.

Our work is as exciting as it is rewarding, so consider the career opportunity below as your invitation to grow with us, make big things happen with us, above all, #BEYOU with us. Together, we won't stop!

The Principal Product Manager Billing & Charging is a customer experience evangelist, technical SME, respected leader of execution, and professional relationship builder all rolled into a single dynamic package. Every product at T-Mobile is envisioned and created to achieve a specific business purpose or set of business results.

The Principal Product Manager is ultimately accountable, responsible, and has ownership of T-Mobile's internal and external products, platforms, services, experiences envisioned and created to achieve the specific business purpose or business results. At a high level this means identifying the intersection of customer problems/unmet needs (an opportunity), technical feasibility, business objectives, securing funding, and leading a cross-functional technical and non-technical teams and key stakeholders to deliver against the opportunity.

Principal Product Manager leverages deep customer empathy, strategic thinking, commercial, technical, digital and leadership prowess to successfully deliver delightful and differentiated products that drive growth and positively impact customers lives. The Principal Product Manager in Billing & Charging space will delve into the technical details, demonstrate subject matter expertise in end-to-end technology architecture and system flows.

This person deeply understands how Billing, Product Catalog, CRM, Financing, ERP and Commerce systems interact to deliver seamless customer experience. As a technical SME, they have the knowledge of underlying technologies involved and will assess technical feasibility of a proposed product/feature etc. The ideal candidate will read and discuss API specs, sequence diagrams and database schema/design with comfort.

No day is the same for the Principal Product Manager. Day to day activities or responsibilities include conducting market research; generating product requirements; determining technical specifications; defining long-term strategy of the product; creating the product road map; helping drive and support technical delivery end to end; defining scope for releases/product increments.

A successful candidate will bring a passion for customer LOVE, technology services, strong business acumen and judgment, build ground-breaking products, with a view to have an organization wide impact. They will work with marketing, innovation, business leaders, IT architects and engineers to develop and execute new concepts and technologies that delight customers and deliver substantial value for T-Mobile in the process. They will rally support for their vision across the org and communicate your plans to senior leadership on regular basis.

This role is part of newly formed team in Product, Partnerships & Growth (PP&G) organization within Marketing, focused on developing new capabilities for Rate Plans, Promotions & Discounts and related products. We are looking for a strong product leader to drive our initiatives across the company.

Job Responsibilities:

Product Champion: Communicates, influences, and sells ideas at SVP/EVP/C-Level and below.

This includes regularly delivering product presentations. Drives specific ad hoc analysis and presents information to SVP/EVP/C level and below on request. Contributes to future product feature set and positioning strategies to improve customer experience, and drive or support growth.

Product Ownership: Owns definition and management of Billing and Charging product, end to end for complex or cross-platform solutions of the highest level of complexity and scope.

Responsible for the life cycle/product innovation for key customer experiences within T-Mobile. Partners with business, internal/external stakeholders and Sr. Leadership to understand current customer experiences, identifies areas of opportunity.

Develops deep understanding of Product Landscape via market research and other means. Analyzes in market performance, customer and rep satisfaction from various sources and performs financial and qualitative analysis to complete a prioritized roadmap of activities to balance overall profitability (revenue, costs, growth/churn) with customer experience and other strategic objectives. Manages product against defined KPI's e.g.

CLV, CSAT, NPS. Product manager conducts analysis of quantitative and qualitative data to identify and drive product innovation. When required principal product manager drives end of life business and technical requirements for the product.

Product Requirement Definition: Defines detailed product definition for family of Rate Plan, Promotion and Discount products.

Translates product/platform strategy by writing detailed features and user stories consumable for Dev teams for highly complex products with multiple transactions and touchpoints. Accountable for developing product & service definition that balances needs of the business (financial - net adds/EBITDA), frontline employees (care and sales) & the customer. Often by collaborating & influencing other cross functional leaders in care, sales, legal & accounting to solve complex, multi-faceted problems that delivers solutions that ensure product definition meets both customer/business needs.

Product Experience: Defines and designs customer/rep experience- from how a customer buys the new product to how they interact w/it.

Influences product feature set and positioning strategies to improve customer experience, and drive or support growth. Often makes trade off decisions around financial impact, customer experience and time to market. Develop & deliver effective presentation to executive leadership on product innovation concepts, optimization recommendations and customer experience.

Product Implementation: Owns end to end delivery of the product that meets intent of product/business requirements.

Collaborates with Technology/Engineering teams to design, architect and assemble effective delivery plans using Agile delivery methodology. Runs or contributes significantly to key Agile ceremonies: Program Increment (PI) Planning / Big Room Planning; System Demo; Inspect and Adapt (I&A), etc.

Regularly engages with test developers and test leads to develop and execute against test plans. Owns and manages product backlog and priorities with our business and technology partners. Principal Product Manager will drive the execution of roadmaps, coordinate across multiple teams across T-Mobile on technical dependencies, help define, design, plan, and build major improvements to the Billing & Charging experience. Expert level knowledge of the underlying technology, able to assess technical feasibility of a proposed product/feature etc.

Go to Market: Optimizes portfolio of products and services-determining launch dates, phasing recommendations to optimize EBITDA impacts with customer experience.

Develops and implements plans, manages go to market activities including training, communication, and distribution plans. Leads director/VP level steering level meetings.

Education:

• Bachelor's Degree Computer Science, Engineering, IT or equivalent experience. (Required)

• Master's degree preferred

Work Experience:

• 10+ years in multi-function marketing experience and leading technical implementations

• 10+ years of technical (software development, network development, IT, other related) experience

• Comfortable presenting to all levels of the organization, from front line through the C-Suite.

• More than 10 years Relevant Product Management experience in a Billing, Charging & Account Management environment.

• 8+ years knowledge of wireless services space.

• 8+ years of experience working with Telecom Billing Systems.

• 8+ years experience in building and leading powerful teams.

Licenses and Certifications:

• Certified Scrum Master (CSM) Scrum Product Owner Certification (CSPO) (Preferred)

• Other Technical Certification Agile Certified Practitioner (PMI-ACP) (Preferred)

• At least 18 years of age

• Legally authorized to work in the United States

Washington Pay Range: $181,600 - $245,700

o The pay range above is the general base pay range for a successful candidate in the state listed. The successful candidate's actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay may be above or below this range.

o At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employee's eligible earnings in the prior year.

Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance, while Retail and Business Sales roles are eligible for monthly or quarterly sales incentives. And since we are ALL owners, EVERY employee at T-Mobile is eligible for an Annual Stock Grant. For information about T-Mobile's amazing benefits, check out https://careers.t-mobile.com/culture-and-benefits/

Travel:

Travel Required (Yes/No):

DOT Regulated:

DOT Regulated Position (Yes/No):No

Safety Sensitive Position (Yes/No):No

Washington Pay Range : $181,600.00 - $245,700.00

The pay range above is the general base pay range for a successful candidate in the state listed. The successful candidate's actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay may be above or below this range.

At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employee's eligible earnings in the prior year.

Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance, while Retail and Business Sales roles are eligible for monthly or quarterly sales incentives. And since we are ALL owners, EVERY employee at T-Mobile is eligible for an Annual Stock Grant.

At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members.

Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to paid 12 holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short and long term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance.

We don't stop there- eligible employees can receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile's amazing benefits, check out www.t-mobilebenefits.com.

Never stop growing!

T-Mobile doesn't have a corporate ladder-it's more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it's that shared drive to aim high that drives our business and our culture forward.

T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.