At Amazon, we are working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. If you'd like to help us build the place to find and buy anything online, this is your chance to make history. We are looking for a dynamic, organized, and self-starter product manager to join as the Principal Product Manager, CX in the Amazon Global team.
Amazon's global presence continues to grow quickly offering millions of products to customers across the world. Our vision is to enable customers from anywhere in the world to purchase any product that we offer globally, through a localized experience at a competitive price and superior delivery experience. Given our existing infrastructure globally and earth's greatest selection, we have a unique value proposition that will be difficult to replicate.
In this role, you will own the vision of a localized experience for Amazon's cross-border customers and end-to-end product strategy and roadmap, including the Amazon International Shopping (AIS) experience on worldwide websites. In this role, you will develop and manage the product roadmap, as well as drive strategic initiatives to improve the customer experience for Amazon's international customers across the globe. You will own and deliver multiple initiatives and tech products, and will be required to collaborate with product managers, technology teams, and business leaders across Amazon. The ideal candidate would have a broad skill set including analytical horsepower, business judgment, technical aptitude, strong influencing skills, deep curiosity about how things work, and a passion for creating a world-class shopping experience for our customers. You will work with business and tech teams of all sizes and must have the leadership presence and communication skills to represent the team at all levels. This person must be customer-obsessed, have strong self-motivation, and product/project management skills.
In this role, your key responsibilities will be:
Conceptualize and deliver comprehensive customer insights to better understand opportunities to improve the shopping experience of international customers
Think big and own the long-term vision to improve the cross-border customer experience
Lead and own the CX product roadmap and tech initiatives to improve the end-to-end customer journey
Globalize and scale key cross-border CX products and features across Amazon's websites
Own relationship with internal and external tech and business teams around the globe
Partner with senior leaders to drive cross-organizational initiatives to the finish line