Verizon Communications Waltham , MA 02154
What you'll be doing...
Your passion is delivering new technologies to help business customers with their communications needs. This role will be a key part of the One Talk development team, focused on the customer facing management portal/ mobile application, integration of IT systems, network, and devices, and helping ensure our support teams are well equipped to solve technical or provisioning issues. The candidate will own the requirements and prioritization for the customer service management portal/mobile application and work with the IT development team to develop, test, and deploy these ongoing enhancements using an Agile approach. This position is also responsible for working across a cross functional team to develop user stories and requirements for new features that require integration across IT/provisioning, network, and devices.
Lead the requirements and prioritization of the customer management web portal and mobile application.
Perform final testing and approval of all customer facing aspects of the service management portal and mobile application.
Develop user stories and requirements for ongoing service enhancements with a focus on integrating IT, network, and device needs.
Partner with support teams to identify and resolve any recurring customer impacting IT issue.
Create and maintain provisioning trouble shooting documentation for technical customer support teams.
Determine the development scope and impacted functional teams for new features or enhancements to the service.
What we're looking for...
You'll need to have:
Bachelor's degree or four or more years of work experience.
Six or more years of relevant work experience.
Even better if you have:
Software development lifecycle experience including Agile and Waterfall methods via in-house and/or 3rd party developed solutions.
Technical knowledge of wireless communication solutions and platforms inclusive of the interaction between IT/provisioning, the network, and devices.
Knowledge of mobile device operating systems, applications, and platforms.
VoIP and IP Telephony experience (SIP and RTP/SRTP protocol).
Knowledge of LTE/IMS.
Experience with API based ordering and provisioning and client/server and/or distributed computing architecture.
Experience building customer telephony management portals or applications.
Product & software user experience / user interface (UX/UI) development expertise.
Experience supporting the communications needs of business customers of all sizes.
Solid technical and business acumen with a track record of delivering results.
Experience leading a cross functional team to build requirements/user stories and deliver those requirements to customers with high quality.
The ability to thrive in a fast paced and dynamic environment.
In depth knowledge/expertise on VoIP/VoLTE inclusive of industry RFCs.
In depth knowledge/expertise with API based ordering and provisioning systems in an IMS environment.
When you join Verizon...
You'll be doing work that matters alongside other talented people, transforming the way people, businesses and things connect with each other. Beyond powering America's fastest and most reliable network, we're leading the way in broadband, cloud and security solutions, Internet of Things and innovating in areas such as, video entertainment. Of course, we will offer you great pay and benefits, but we're about more than that. Verizon is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at Verizon.
Equal Employment Opportunity
We're proud to be an equal opportunity employer- and celebrate our employees' differences, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or Veteran status. Different makes us better.