This position plays a critical role in developing the training strategy and driving implementation and adoption of a new IT-wide technical skills training program. The role is responsible for building a training program and supporting infrastructure from the ground up that will equip the IT organization with the ability to support the technical skill development of its workforce and to enable technology adoption. Demonstrated leadership skills, strong large-scale project management skills, information technology expertise, technical training skills, and stakeholder engagement skills will be critical to ensuring program success.
The primary responsibilities include:
Partner with leadership to develop a multi-year training strategy and metrics that will enhance workforce capability to meet business needs and supports the workforce with professional development.
Drive the execution of multiple workstreams for program implementation and adoption by partnering with IT BIOs, stakeholders, and subject matter experts, etc.
Consult with investment project owners, business functions, and teams for their training needs; assist with developing training plans
Design, implement, and manage targeted training programs for large groups
Lead and manage governance groups, establish training implementation standards and policies, align training with business practices and processes
Manage external Suppliers, prepare business cases and financial analysis, measure training effectiveness
Monitoring and tracking program results to measure effectiveness and outcomes
procedures and policies; gaining cross-functional support for objectives and priorities; translating business strategy into actionable
business requirements; obtaining and distributing resources; setting standards and measuring progress; removing obstacles that
impact performance; guiding performance and developing contingency plans accordingly; solving highly complex issues; and
influencing the completion of project tasks by others.
cross-functional relationships; communicating information and providing advice to drive projects forward; adapting to competing
demands and new responsibilities; providing feedback to others, including upward feedback to leadership; influencing, mentoring,
and coaching team members; fostering open dialogue amongst team members; evaluating and responding to the strengths and
weaknesses of self and unit members; and adapting to and learning from change, difficulties, and feedback.
Forecasts business's future technical and operational information needs.
Partners with Executive Leadership to develop and define the business/technology strategy.
Strategically aligns technology plans with business unit and KP's national and regional strategies.
Directs the analysis of region-wide, complex information systems needs in project areas such as new business operating models,
innovative approaches to IT solutions support, market research of emerging or available product functionality and operational
Oversees the implementation of cross-initiative technology or business process integration plans.
Provides leadership through functioning as the key liaison and/or escalation point for business system, data, and/or process
Consults on inter- and/or intra-regional systems and business process activities.
Provides support to cross-functional management and leadership in the development of business relationships that support the
department's objectives to address business and/or technology issues.
Consults on the integration of application systems regarding their operational and training implications.
Provides strategic direction and serves as a liaison to ensure technology or process owners have access to the required
information and training for effective system or process operations.
Negotiates agreements on deliverable due dates, requirements, and resources with leadership.
Develops, prepares, and utilizes reports to track operational performance across the full system lifecycle within and across
business functions or areas.
processes and reports.
Develops, tracks, and oversees annual IT projects, staffing, purchasing, operations, and/or capital budgets.
Leads the development, tracking, maintenance, and reporting of performance metrics (for example, data quality, customer metrics,
Reviews and leverages summary performance metrics and outcomes to drive ongoing operational changes and improvements.
Oversees the delivery of analytics to evaluate and ensure efficient, cost effective operational solutions which support systems
processes and functional requirements.
integrated data quality improvement and training program.
Oversees the resolution of problems in technology and business solutions.
Provides senior leadership with local, national, and international trends and legislative changes in healthcare technology and
goals and objectives.
Ensures alignment, coordination and appropriate representation with other National Initiatives.
Takes accountability for the preparation of source documents and technical/business manuals and enforces the use of established
and documented IT processes, tools, and best practices.
procedures are in place.
identify and document functional requirements, workflow, information sources and system specifications.
Minimum five (5) years in a leadership role working with project or functional teams. Bachelor's degree in Business Administration, CIS, Mathematics, or related field and a minimum ten (10) years experience in business operations, IT consulting, business analysis, or a related field. Additional equivalent work experience may be substituted for the degree requirement.
Three (3) years supervisory experience.
Two (2) years managing operating or capital budgets.
Four (4) years of work experience in a role requiring interaction with executive leadership (e.g., Vice President level and above).
Five (5) years experience working on cross-functional project teams.
Four (4) years experience managing vendor relationships
Primary Location: California,Oakland,2101 Webster 2101 Webster St. Scheduled Weekly Hours: 40 Shift: Day Workdays: Mon, Tue, Wed, Thu, Fri Working Hours Start: 8:00 am Working Hours End: 5:00 pm Job Schedule: Full-time Job Type: Standard Employee Status: Regular Employee Group/Union Affiliation: Salaried, Non-Union, Exempt Job Level: Individual Contributor Job Category: Information Technology Specialty: IT Business Operations Department: IT BIO Travel: Yes, 15 % of the Time Kaiser Permanente is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.
External hires must pass a background check/drug screen. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances, including but not limited to the San Francisco and Los Angeles Fair Chance Ordinances.
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