Principal IT Support Technician

Zynga, Inc. Austin , TX 78719

Posted 2 months ago

Our mission at Zynga is to connect the world through games by building games around core social experiences to deliver deep player engagement, organic acquisition and long term retention. Our portfolio of games include

  • CSR Racing 2, FarmVille, Hit it Rich! Slots, Words With Friends and Zynga Poker.

Key Roles & Responsibilities

  • Assists in the installation, implementation, and upgrades of internal systems and software.

  • Maintain a tracking system for usage evaluation.

  • Maintain all IT end-user equipment, hardware, software, and supplies.

  • Troubleshoots, maintains, and monitors internal hardware, software, printers, plotters, and scanners.

  • Provide support to remote workers and vendors.

  • Excellent communication skills, both written and verbal with the ability to communicate at all levels and the ability to carry out tasks independently in non-standardized (ever-changing) work situations

  • Acts as Project Champion

  • Serves as second and third line support, while assisting with first line responsibilities to Zynga and its subsidiary's employees globally.

  • Third line support entails having a more in-depth knowledge of Zynga's IT services and the maintenance of these services.

  • Participates in IT projects and owns projects pertaining to the technologies supported by IT Operations/Support. This includes maintaining IT systems. e.g. SCCM, JAMF, AD, etc.

  • Helps lead Projects and keeps comments and status updated frequently.

Technical Skills / Knowledge

  • Hardware support of both PC and Mac, software support, AD administration, DHCP, DNS, SCCM and JAMF, imaging, Office 365, MDM, SSO, Exchange, Office 365, Google Drive application support.

  • Requires customer service, service desk, written and verbal skills

  • ITIL best practices

  • Basic networking and server knowledge.

Scope / Impact

  • Project Champion
  • Implement enhancements to ease administration for users, and peers.
  • Troubleshoot and work escalated tickets from Sr Desktop.

  • Identify and propose technical improvements to leadership.

  • Maintain SCCM and JAMF, which includes but is not limited to: doing routine upgrades, importing driver packs, updating task sequences, etc.

  • Jira Service Desk: Metrics and reports build.

Skills & Experience

  • Typically, requires a Bachelor's degree and 2-3 years of related experience; or an advanced degree without experience; or equivalent work experience.

  • 4-6 years+ experience, Technical Skills and Knowledge

  • Work from Home (WFH) - Primary

  • Office visits as and when needed, with IT management approval


  • Assisting projects; planning, prioritizing, and administering work

Zynga is an equal opportunity employer. We are proud of our broad community; we do not discriminate on the basis of race, sex, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, medical condition, disability, or any other class or characteristic protected by applicable law. We welcome job-seekers, players, employees, and partners from all backgrounds. Join us!

We will consider all qualified job-seekers with criminal histories in a manner consistent with applicable law.

Zynga is committed to providing reasonable accommodation to applicants with disabilities. If you need any accommodation during the interview process, please let us know.

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Principal Recruiter


Posted 4 days ago

VIEW JOBS 11/20/2020 12:00:00 AM 2021-02-18T00:00 Join us as we pursue our disruptive new vision to make machine data accessible, usable and valuable to everyone. We are a company filled with people who are passionate about our product and seek to deliver the best experience for our customers. At Splunk, we're committed to our work, customers, having fun and most importantly to each other's success. Learn more about Splunk careers and how you can become a part of our journey. What We Offer You: * A constant stream of new things to learn. * Highly talented and dedicated peers. * Breadth and depth. Do you want to make an impact? The work you'll do will directly impact the experience of our candidates. * Growth and mentorship. We believe in growing our talent through ownership and leadership opportunities. * An open, fun, supportive and collaborative work environment. * We trust our colleagues to be responsible with their time and commitment, and believe that balance helps cultivate an excellent environment. Role: Due to our expansive growth we are seeking an exceptional Sales Recruiter to join our team. You will lead full-cycle recruiting, while sourcing passive sales engineers, and significantly contributing to our growth. Are you someone that can lead by example, deliver great customer service to your hiring managers and candidates, and have high-energy in a rapidly changing environment? This could be the role for you, are you up for the challenge? Location: Person can be located anywhere in the US Responsibilities: * Effectively collaborate with the leadership team to understand their talent needs, and build a staffing plan. * Build a pipeline, and produce a target list of passive candidates for assigned searches through research and heavy sourcing; cold calling, phone screens, and networking. * Effectively use our ATS to track & manage the recruitment process flow. * Post job descriptions in various LinkedIn groups, user groups and niche job boards. * Generate a high volume of quality candidates under tight deadlines. * Manage multiple searches with attention to meeting customer deadlines. * Provide weekly reports and metrics on recruiting activity. * Strategize and develop new "out-of-the box" methods to fill your pipeline. Requirements: * 5+ years of full-cycle recruiting experience at an agency or enterprise software company. Both agency and in-house software pre-sales recruiting experience is preferred. * Strong network and experience recruiting top performing sales engineers and sales professionals in the US and Canada. * Proven success in recruiting for technical and functional sales positions. * Experience in building a robust pipeline of high-caliber software talent, and ability to demonstrate creativity in your search methods. * Excellent communication, social networking, relationship building, advising skills, and the ability to partner effectively with all teams. * Leads by example: A great teammate who is self-directed and highly motivated with a sense of urgency, and has strong organizational and multi-tasking abilities. * Demonstrable ability to successfully prioritize and manage a large and diverse requisition load in a dynamic, constantly changing work environment. * Excellent assessment skills. * Hi-integrity; hi-degree of professionalism, and can be trusted with confidential HR information. * Experience with Jobvite Applicant Tracking System is a plus. Splunk Austin TX

Principal IT Support Technician

Zynga, Inc.