Role: Desktop Support Administrator(WPS) Lead
Location: Orlando, FL
Who are we looking for?
The Desktop Support Administrator role is to provide a single point of contact for end users to receive support and maintenance within the organization's desktop computing environment with Minimum 2 years of Experience which includes installing, diagnosing, repairing, maintaining, and upgrading all hardware and equipment (including but not limited to PC, terminals, printers and scanners) to ensure optimal workstation performance.
Install, upgrade, support and troubleshoot, Windows 7, Windows 10, other OS and Microsoft Office 2013 and any other authorized desktop applications
Install, upgrade, support and troubleshoot for printers, computer hardware and any
other authorized peripheral equipment
Performs general preventative maintenance tasks on computers, laptops, printers
and any other authorized peripheral equipment
Performs remedial repairs on computers, laptops, printers and any other authorized
Customize desktop hardware to meet user specifications and site standards
Performs work in compliance within specified warranty requirements
Returns defective equipment/parts to maintenance inventory, documents customerlevels
repairs, maintains and restocks assigned parts inventory to insure proper spare parts
On-site support and support for Remote sites and work-from-home computing
Diagnosing, verifying, recording and reporting downtime and providing immediate notification for all incidents
Emergency recovery maintenance for Desktops
Diagnosing & troubleshooting virus problems that can be fixed using antivirus tool deployed
Re-installation of the anti-virus packages corrupted or deleted by the users
Day to day troubleshooting activities
Asset lifecycle management, asset tracking, and end-of-life services.
Perform asset management activities to ensure hardware is properly assigned to the end users
Vendor Management (Wherever applicable).
Incident, Problem, and Change Management within the EUC environment.
Ability to Evaluate and test new technology for feasibility and implementation within EUC Environment
Provide technical assistance and training to end users on computer operating systems and standard applications.
Provide Smart Hands support to perform basic technology management tasks that require on-site presence under instruction from such other support groups. IMACDs, Equipment changes, reboots and power cycles. Local servers, BIOS Updates, Local storage appliances
Parts replacement for existing servers resulting out of hardware failure.
Excellent verbal and written communication skill in English Languages.
Experience in a large organization administering, operating, maintaining and securing large-scale enterprise desktop environments.
Working knowledge of ITIL methodologies, such as Incident , Request & Asset management.
Working technical knowledge of current protocols, operating systems and standards.
Ability to operate tools, components and peripheral accessories.
Software and Hardware Troubleshooting
Windows 7, Windows 10 experience
Microsoft Office 2007, 2013Office 2010 support
Enterprise Backup Software
Knowledge of all software applications used within the organization
Effective communication (both verbal and written) skills.
Able to operate effectively in a team environment with both technical and non-technical team members
Able to operate with minimal supervision
Able to manage time effectively, set priorities appropriately, schedule call
Able to operate within customer standard operating procedures.
Working knowledge of SCCM, AD modern technology7/2010 & 2016 and remote-control tools.
Knowledge in Office 365.
Good knowledge on Enclosure cabling and troubleshooting.
Good knowledge on ethernet & Fiber channel connectivity issues.
Network Cabling and Patching Knowledge.
Good knowledge servers raking and de-raking.
Professional image and grooming
Self-confidence and interpersonal skills
Analytical and problem-solving skills
Strong listening skills.