Principal Infrastr Associate

Mphasis Limited Kansas , IL 61933

Posted 2 weeks ago

Who are we looking for?

Provides End User support services at a customer site. Additionally resources may travel to nearby satellite locations of the resident site. These resources will perform in-scope services at the end user desk or services may be delivered in a Walk-in Center where the end user comes for assistance. Tasks performed are incident or service request driven as a standard, but could come directly from high profile customers like VIPs. Supported services include hardware break-fix repair, software break-fix/remediation, Installation, Move, Add, Change and Disposal (IMAC-D) and Lifecycle Refresh on end user hardware and software, Executive Support, Hands and Eyes Support for remote Server and Network teams, and Hardware Depot Management.

Technical Skills:

  • WINDOWS, mainly 10 and office 365. Experience with 7 and 8 is good for background knowledge.

  • SCCM / Imaging

  • Diagnosing problems (troubleshooting)

  • Solid base of knowledge

Process Skills:

  • Timely responsiveness to tasks including timecards, email, etc

  • Client skills focused on high quality communication, setting expectations and then exceeding same

  • Experience using responding to priorities, timely and relevant updates, use of ticket status, prompt closure, mindful of SLA's

Knowledge Skills:

  • Ticketing tool (IT Works or similar)

  • Dell Computer Software / Hardware

  • Networking, Wired & Wireless

  • Switches, cabling, & punch panels

  • Servers 2008 & 2010

  • Bi-lingual English/Spanish

Qualification:

  • A+ would be good to have
  • 5+ years-experience

ITO GENERIC SKILLS - DESKTOP-WINDOWS 2003/2008/2012/2016


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Principal Infrastr Associate

Mphasis Limited