Job ID R045178 Date posted Nov. 09, 2019
Principal Field Service Engineer
Location: McLean, VA
Dell provides the technology that transforms the way we all work and live. But we are more than a technology company we are a people company. We inspire, challenge and respect every one of our over 100,000 employees. We also provide them with unparalleled growth and development opportunities.
We're proud to be in the solutions business at Dell. And our business solutions are built on deep analysis and insight. Our Business Operations team within Business Support develops solutions to current and future challenges. We support activities ranging from marketing and manufacturing to maintenance and more. We define scope and objectives based on a thorough understanding of end users, business needs and processes. From analyzing, evaluating and documenting requirements through to specifying solutions, we strive to improve processes and maximize potential.
As the Field Service Engineer with Dell, your primary responsibility will be to visit customer sites to perform break-fix operations and assure customer satisfaction through prompt case closure and customer communication.
What you can expect:
An introduction to the storage industry, best practices and methodologies and the Dell way of doing business
Hands-on work with Dell products and platforms, operating systems and storage infrastructure tools
The opportunity to gain technical certifications, both Dell and industry-wide
Your principal duty will be to learn, understand and begin routinely performing the following customer engineering responsibilities:
Installation and servicing Dell hardware & software under the guidance of an assigned mentor
Learn the basics of an install cycle: Performance of pro-active maintenance according to established procedures, adherence to proper escalation procedures and keys to success
Perform part replacements as directed by the technical support lab. This includes the timely and accurate submission of all associated documentation, part return within 24 hours of the event
Close all cases at the completion of an event
You understand the importance of a strong sense of urgency, communicating effectively and having a keen attention to detail
You like to have fun and approach your work with passion and enthusiasm
Assure complete customer satisfaction at the assigned accounts by adherence to the following: Prompt onsite arrival time, technical expertise, knowledge of customer environment, professionalism, and periodic visits as needed
What you can learn:
How one of the world's largest technology companies serves its customers through timely communication and best in class service
How to be a productive team member on a virtual, globally dispersed team that is leading and influencing all aspects of our candidate experience and employment brand worldwide
How to lead through influence
Must Have Requirements:
Minimum of 3-5 years of professional IT experience with a Bachelor's Degree in a technical discipline
Must have the ability to obtain and maintain a US Federal Top Secret Clearance (TS-SCI) (*Preference for already haing clearances and a Poly Clearance)
Experience in client facing roles
Ability to Travel, be on call at select times, work OT hours and have a reliable automobile to arrive at customer locations
Must have the ability to lift 30-40 lbs. when necessary
Dell is a collective of customer-obsessed, industry-leading visionaries. At our core is a commitment to diversity, sustainability and our communities. We offer unparalleled growth and development opportunities for our team members. We believe that technology is essential for driving human progress, and we're committed to providing that technology to people and organizations everywhere, so they can transform the way they work and live.
Equal Employment Opportunity Policy
Life at Dell
We offer highly competitive salaries, bonus programs, world-class benefits, and unparalleled growth and development opportunities all to create a compelling and rewarding work environment.
Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Learn more about Diversity and Inclusion at Dell here.
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