Principal Enterprise Analyst, Salesforce (Contract)

Manhattan Associates Atlanta , GA 30301

Posted 5 months ago

Manhattan designs, builds and delivers market-leading supply chain technology solutions for leading companies around the world. We help drive the commerce revolution with unmatched insight and unrivaled technology, connecting front-end revenue and relationships with back-end execution and efficiencyoptimized on a common technology platform. This platform-based approach is enabling leading companies across the globe to Push Possible by getting closer to customers and achieving real-world results.

The Principal Enterprise Analyst role with Manhattan Associates will work closely with internal business customers to understand business requirements and then partner extensively with the Professional Services, Customer Services, Sales, Marketing, Finance and Accounting teams for creation and analysis of business requirements and functional design.

Principal Duties and Responsibilities

  • Operate with a "total service" mindset; in all interactions - for both the process and technical health of the application portfolio managed by the team

  • Coordinate with decision makers, systems owners, and end users to define/document business, financial, operations requirements and systems goals, and identify/resolve systems and process issues

  • Lead/Facilitate design sessions in prototyping new systems and features to enhance business processes, operations, and information process flow

  • Provide thought leadership on how to enhance our systems to make our users more effective

  • Collaborate in the planning, design, testing, and deployment of new applications and enhancements to existing applications

  • Create process flows, specifications, diagrams, and charts in support of overall service management goals, and as support to provide direction to system programmers

  • Coordinate, Support, and Conduct (as needed) in-depth tests, including end-user reviews, for modified and new systems, and other post-implementation support.

  • Coordinate, Support, and Conduct orientation and training to end users for all modified and new systems as needed in a way they can easily learn and apply.

  • Liaise with, and direct the efforts of, software and implementation vendors, 3rd party support, and on/off-shore service and support personnel

  • Provide guidance and/or instruction to junior staff members so they can grow into more amazing people

  • Reinforce process innovation, and a commitment to common platforms and best practices, in support of the service area

  • Partners with internal business constituents to facilitate, implement and support processes and controls that increase overall efficiencies and decrease applicable risks to the enterprise

What's Required of Me?

  • Bachelor's degree in a relevant field

  • 7+ years of experience in business analysis, gathering requirements and implementing packaged application software, specifically Saleforce.com Service Cloud and/or Sales Cloud supporting core business processes

  • 3+ years translating requirements into test cases

  • Experience with Agile methodology and user story definitions

  • Experience with Agile toolsets such as Atlassian platforms

  • Experience documenting Business Process Flows using MS Visio or similar diagramming software

  • Extensive practical knowledge in importing data for use in reporting software, spreadsheets, graphs, and flow charts so we know what we've done and what needs to be done

  • Experience with Confluence, Sharepoint for document management and sharing

  • Experience working with implementation partner vendors

  • Project Mgmt/scrum master experience a plus

  • Salesforce certifications a plus

  • Must be able to effectively communicate (written and oral) with others throughout the organization

  • Got to have the customer service attitude! Internal or external, all our customers are important and having someone who strives for excellence is key

  • Teams are important to us, so they should be important to you! Collaboration and effectively communicating with team members is a must.

  • However, we also have times of independence. Comfort there would be great as well!

What Would Make Me Stand Out?

  • Experience with Salesforce Sales and Service Cloud

  • Experience with FinancialForce PSA

  • Experience with Salesforce customer communities, WAVE and Lightning

#LI-GL1

Manhattan Associates is at the forefront of the most innovative supply chain technologies in the industry. We pride ourselves on promoting a culture that encourages open minds, fosters superior communication and creates opportunity for growth. We are proudly an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a veteran. In the United States, Manhattan Associates participates in the Employment Eligibility Verification Program (E-Verify) operated by the Department of Homeland Security in partnership with the Social Security Administration. Participation in the E-Verify Program allows Manhattan Associates to confirm the employment eligibility of all newly hired employees after the Employment Eligibility Verification Form (Form I-9) has been completed.


icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Enterprise Systems Senior Business Analyst WMS

Chick-Fil-A

Posted Yesterday

VIEW JOBS 12/12/2019 12:00:00 AM 2020-03-11T00:00 Overview The WMS Systems Business Analyst is responsible for the data flows, integrations and configuration of the Chick-fil-A Supply Warehouse Management System. This person is responsible for understanding business needs and working with business owners and IT to define technical requirements to support those needs. This role will be responsible for supporting both the distribution and upstream food production businesses. About Chick-fil-A Supply A wholly owned subsidiary of Chick-fil-A, Inc., Chick-fil-A Supply™ is a distribution service provider focused entirely on serving the unique needs of Chick-fil-A restaurants. Due to steady, year-over-year sales and volume growth, combined with the complexity in our Restaurants, Chick-fil-A Supply supports current and future Restaurant needs through distribution innovation that extends the Chick-fil-A culture of care to those it serves, as well as those it employs. This subsidiary is in the early stages of development and is a dynamic, fast-paced work environment focused on launching this new service to Restaurants across the nation. Responsibilities * Understand business needs and engage with IT to translate needs to technical requirements. * Benchmark business process capabilities and cross-process integration. * Master data setup and configuration in key enterprise systems. * Develop and maintain best practices for TMS usage to meet business needs * Support documentation and management of proposed, new, and existing configurations and integrations. * Provide WMS functional expertise when partnering with business teams to help identify opportunities for improvement. * Provide end to end solution and process expertise when connecting IT and business stakeholders and identifying new IT-enabled solutions. Evaluate packaged solution options against IT roadmap, key requirements, and various constraints. * Develop business case documentation along with financial justification and ROI for all initiatives. Partner with IT leadership to establish project approach and timeline. * Demonstrate skill when documenting current-state and future-state business process and data flows. * Provide leadership during user acceptance testing and ensure that systems address business needs from users' point of view. * Manage multiple projects to coordinate all aspects of implementation and delivery of tasks necessary for successful project execution. * Evaluate timing of software version upgrades and facilitate migrations. Business Requirements o Strong operational experience with enterprise platforms such as ERP, WMS, and TMS o Deep understanding of chain of custody for critical value streams such as lifecycle management, order to cash, and procure to pay o Deep understanding of data relationships to enable downstream performance o Working knowledge of innovations in supply chain, manufacturing and distribution center facilities o Exposure to start-up or new business development environments Customer Relations o Work closely with distribution centers, food production centers, CFA corporate, Operators, and business partners to ensure optimal alignment o Possess intimate knowledge of who the customers are and the ability to put others above himself/herself o Demonstrate the ability to value both relationships and results Minimum Qualifications * Bachelor's degree in Computer Science, Business Administration or related field * 5+ years of experience in IT Business Analyst or related role. * 3+ years of experience with JDA WMS systems. * Excellent business communication and presentation skills. * Ability to effectively coordinate multiple projects involving several departments and external consulting teams. * Excellent interpersonal, analytical, organizational, and problem-solving skills. * Deep understanding of data requirements and flows Preferred Qualifications * Oracle Cloud ERP system experience * Cloud based system experience * 3+ years of experience with JDA TMS (Transportation Management System). * Experience driving integrations between SAAS based enterprise systems and third-party stakeholders * Experience with Master Data Management across enterprise systems * Business process management experience Minimum Years of Experience 5 Travel Requirements 10% Required Level of Education Bachelor's Degree Preferred Level of Education Masters Degree Chick-Fil-A Atlanta GA

Principal Enterprise Analyst, Salesforce (Contract)

Manhattan Associates