Principal Engineer, Operations Technical Support

Be unstoppable with us!

T-Mobile is synonymous with innovation-and you could be part of the team that disrupted an entire industry! We reinvented customer service, brought real 5G to the nation, and now we're shaping the future of technology in wireless and beyond.

Our work is as exciting as it is rewarding, so consider the career opportunity below as your invitation to grow with us, make big things happen with us, above all, #BEYOU with us. Together, we won't stop!

Job Overview

Supports end to end production network and solutions design review, validation, testing and operations acceptance for all new or expansion nodes/platforms or services being introduced into T-Mobile Voice, Data, Messaging and Mobile Internet wireless networks. Performs diagnostic investigation into complex customer-impacting network issues to resolve and identify root causes.

Provide technical leadership, guidance and advice to other engineers who are diagnosing, troubleshooting, testing and operating the network. Evaluate and report on design, reliability and maintenance problems to the relevant T-Mobile design or vendor organizations and provide design recommendations to improve the overall customer experience and to drive long-term service improvements. Position serves as primary interface between T-Mobile and its Vendors for technical escalation and problem management of the production network issues and to provide technical solutions for the system and end-users.

Subject Matter Expert (SME) in multiple disciplines for the overall engineering technical support and engineering design teams. Perform consultative support to T-Mobile Voice, Data, Messaging and Mobile Internet wireless networks. Use professional concepts to carry out expert level diagnostic investigation of customer-impacting network issues across multiple technical disciplines as well as provide advance technical leadership, guidance and recommendation to other engineers who are diagnosing, troubleshooting and testing complex networks and systems.

Identify technical development opportunities for other engineers, develop and implement technical training programs or evaluate offered training programs as needed. Lead technical projects and new product introduction phases inclusive of all operational readiness deliverables. Review design, reliability and maintenance problems with the relevant T-Mobile and vendor organizations and provides design improvement recommendations to improve the overall product and solution robustness, resiliency and long-term supportability.

Works on technical assignments that are difficult, requiring judgment in resolving issues or in making recommendations. Determines methods and procedures on new assignments. Works on assignments requiring considerable judgment and initiative.

Understands implications of work and makes recommendations for solutions. Normally receives little instruction on daily work, general instructions on newly introduced assignments. May be informal team leader.

Job Responsibilities: Resolve highly complex technical design or service issues that cannot be resolved through normal operations and maintenance procedures and provide leadership for root cause analysis to drive issue resolution and limit impact to the customer.. Assist with RPI/RFP/RFQ processes for new technologies and collaborate with T-Mobile Engineering, Product Development and Vendor technical organizations when required to drive long-term product improvements.

The principal engineer is required to engage in vendor management issues, coordinate updates for the national, regional and market teams. Assist Engineering and Vendor teams with the validation of new products and services to ensure trouble free network introduction. The principal engineer will provide expert consultative support during major software upgrades as well as recommend network parameter settings Evaluates, approves and delivers training programs and support documentation to other team members and departments on new operation, maintenance and troubleshooting procedures.

Provide short term work-around solutions and guidance on current network issues. This often requires a great deal of "out of box" thinking and complex analysis of network problems Provide input to Engineering to ensure operational needs are taken into account and assist to define monitoring, troubleshooting, and procedural requirements. Lead efforts to respond to performance related issues and trends prior to impact on services.

Develop proactive initiatives geared towards exceeding network KPIs. Participate in the interview process for other senior level Tier 2 engineers Education: Bachelor's Degree (Required) Work Experience:

More than 10 years Engineering and Operations experience within the telecommunications industry. () Knowledge, Skills and Abilities: Architecture (Required) Modeling (Required) Communication (Required) Reporting & Analysis (Required) Technical Writing (Required) Strategic Thinking (Required) Customer Service (Required) Licenses and Certifications:

• At least 18 years of age

• Legally authorized to work in the United States

Washington Pay Range: $136,100 - $184,200

The pay range above is the general base pay range for a successful candidate in the state listed. The successful candidate's actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay may be above or below this range.

At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employee's eligible earnings in the prior year.

Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance, while Retail and Business Sales roles are eligible for monthly or quarterly sales incentives. And since we are ALL owners, EVERY employee at T-Mobile is eligible for an Annual Stock Grant. For information about T-Mobile's amazing benefits, check out https://careers.t-mobile.com/culture-and-benefits/

Travel:

Travel Required (Yes/No):Yes

DOT Regulated:

DOT Regulated Position (Yes/No):No

Safety Sensitive Position (Yes/No):No

At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members.

Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to paid 12 holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short and long term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance.

We don't stop there- eligible employees can receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile's amazing benefits, check out www.t-mobilebenefits.com.

Never stop growing!

T-Mobile doesn't have a corporate ladder-it's more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it's that shared drive to aim high that drives our business and our culture forward.

T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.