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Principal Engineer I- Telecom Dev

Expired Job

Spectrum Charlotte , NC 28201

Posted 3 weeks ago

JOB SUMMARY

The Principle Engineer I role is to architect, develop, test, deploy, support and provide reporting of telecom-related applications and integrations. These processes include a complex mix of technologies provided by Avaya, Aspect, Nuance, Witness, and other world-class companies.

The Principle will provide application development between the VOIP-based call processing system, speech recognition IVR systems, CTI devices, intelligent call routing systems, a custom compliance and quality recording system, workforce management system, call management system, and all other devices integrated to the enterprise platform. The Principle Engineer I will also work directly with telecommunications vendors and Charter internal contacts to design and develop IVR call flows, screen pop applications, web services, and other primary or integration technologies to create a services-based architecture for all contact center applications to use. They will provide assistance with contact center reporting and other related tasks, interact with the manufacturers' technical support groups to troubleshoot and resolve complex problems, and maintain detailed documentation to include the architectural layout, inter-machine process flow, database schemas and other material related to the telecommunications infrastructure. They will also work as part of the team by providing technology solutions suggestions and recommendations to help enhance or streamline the contact center.

MAJOR DUTIES AND RESPONSIBILITIES

Actively and consistently support all efforts to simplify and enhance the customer experience

Own departmental efforts to ensure SW quality. Lead the adoption of best-in-class software engineering practices, frameworks, and tools. Provide guidance and feedback to other software developers.

Lead SW architecture design and maintenance for Call Center Technology new and existing SW platforms. Focus on key elements such as reliability, extensibility, scalability, security and maintainability.

Work closely with the product managers, architects, and other cross-functional stakeholders to translate overall product portfolio requirements into well-designed, implemented, and documented software

Code and perform unit and integration testing of software to ensure proper and efficient execution and adherence to business and technical requirements

Code, test, and debug new software or software enhancements

Write applications according to specifications

Participate in code review sessions to validate adherence with development standards

Develop and maintain technical documentation

Serve as secondary escalation point to resolve incidents and problems for production applications and web services supported by the team in accordance with identified Service Level Agreements

Collaborate with internal customers and cross-departmental technical teams to identify software problems and communicate remediation plans

Generate a variety of complex and periodic reports and/or data through database

management, data administration, and data extraction

Provide general system users and management with system analysis and feedback

Collaborate on system design by identifying and recommending solution and requirement needs for software enhancements

Maximize the efficiency of the various systems by implementing, testing, monitoring, and auditing new software programs

Participate in continuous performance improvement sessions to discuss opportunities to improve processes or standards

Analyze and resolve systems-related problems by coordinating with in-house personnel to diagnose and fix operational difficulties, as well as consulting, advising, and training on specialized features and functions

Follow established configuration/change control processes

REQUIRED QUALIFICATIONS

Skills/Abilities and Knowledge

Ability to read, write, speak and understand English

Knowledge of Voice, Data, Video, Wireless technologies, both modern and legacy

Expert Understanding of current software design patterns and principles

Skills to identify benchmarks of system performance and the actions needed to improve or correct performance relative to the goals of the system

Ability to handle and communicate issues with ambiguity, uncertainty, and incomplete information when evaluating alternatives and making recommendations

Ability to work seamlessly within a team, as well as manage individual tasks, with little supervision

Technical knowledge of Information Technology field and computer systems

Demonstrated communication skills, written, personal, and presentation), with the ability to easily and effectively engage and negotiate with business stakeholders

Creative and abstract thinking to envision and design innovative solutions to opportunities and challenges

History in working independently, as well as designing, developing and deploying solutions to deliver projects on time with minimal direction

Ability to listen and evaluate all opinions without bias, and contribute to a common culture of excellence

Education

BA/BS in Information Technology, Computer Science, related field or equivalent work experience

Related Work Experience
5 to 8 years' experience with both DBMS such as Oracle and MySQL and NoSQL solutions such as Cassandra
5 to 8 years experience in programming and scripting languages, preferably a mix of Kotlin, Go, Python, Perl, Lua

Experience in building and administering Unix-like systems, including VM, AWS, and container management
5 to 8 years related work experience with Java & J2EE Development (web services, Servlets, JNDI, ejb, jsp, js), JPA/Hibernate, XML , and Application Servers (esp. Weblogic and Websphere).
2 to 5 years' experience with software development methodologies such as 4-D or Agile Scrum/Kanban
5 to 8 years working knowledge of network and PC operating systems, including Linux, Unix and Windows.

Optional 2 years related work experience with Avaya Telecommunications (common telephony concepts, Avaya JTAPI/TSAPI, CMS Reporting, SIP, VXML and CCXML development).

WORKING CONDITIONS

Office environment

The Spectrum brands (including Spectrum Networks, Spectrum Enterprise and Spectrum Reach) are powered and innovated by Charter Communications. Charter Communications reaffirms its commitment to providing equal opportunities for employment and advancement to qualified employees and applicants. Individuals will be considered for positions for which they meet the minimum qualifications and are able to perform without regard to race, color, gender, age, religion, disability, national origin, veteran status, sexual orientation, gender identity, or any other basis protected by federal, state or local laws.

Business Unit: Customer Operations



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Principal Engineer I- Telecom Dev

Expired Job

Spectrum