Principal Digital Business Manager - Omnichannel

At&T Dallas , TX 75201

Posted 7 days ago

AT&T's Mobility & Entertainment group is undergoing a digital transformation that includes quickly evolving our business towards an outside-in, omnichannel approach to maximize our customer experiences by allowing customers to use the channels simultaneously and to seamlessly connect between channels. Are you interested in being a part of this critical initiative that will deliver meaningful connections for our millions of customers? The omnichannel business team is looking for business managers who can think strategically and logically, innovate around customer needs, make data-driven decisions, and influence others through strong communications.

Job responsibilities include:

  • Focusing on the overall customer experience/journey, researching best practices across industries, and analyzing information to identify and prioritize opportunities.

  • Developing business capability hypotheses and owning the business roadmap for omnichannel initiatives.

  • Developing timelines and action plans to mitigate potential risks.

  • Managing relationships and clearly communicating priorities with key stakeholders across all levels.

  • Partnering with stakeholders to create executive communications.

Education: Bachelor of Science or Bachelor of Business Administration degree highly preferred; Master of Science or Master of Business Administration degree desired.

Experience: Typically requires 5-8+ years experience.

Supervisory: No

Job ID 1914310Date posted 03/13/2019

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Principal Digital Business Manager - Omnichannel