Principal Devops Engineer

At NICE, we don't limit our challenges. We challenge our limits. Constantly. We're relentless. We're ambitious. And we make an impact. Our NICErs bring their A game and spend each day turning it into an A+. And if you're like us, we can offer you the kind of challenge that will light a fire within you.

So, what's the role all about?

We are looking for a Principal DevOps Engineer to round out our Site Reliability / DevOps team. This person will be the go-to person for research and development of architectural changes from the infrastructure up. Another important part of this role is helping other engineers on the team design and implement software that scales well and is highly reliable. You will get your hands dirty and refactor existing system / application code yourself (this is a hands-on role).

How will you make an impact?

• Analyze system reliability and performance to address and prevent issues.

• Support services before they go live through activities such as system design consulting, developing software platforms and frameworks, capacity planning and launch reviews.

• Maintain services once they are live by measuring and monitoring availability, latency and overall system health.

• Scale systems sustainably through mechanisms like automation and evolve systems by making code and configuration changes that improve reliability and velocity.

• Participate in on-call rotation for service disruptions

• Identify and diagnose infrastructure issues in a live production environment

• Engage in and improve the whole lifecycle of services-from inception and design, through deployment, operation and refinement.

• Practice sustainable incident response, blameless postmortems, and root cause analysis.

• Other duties as the manager assigns

Have you got what it takes?

• BS degree in Computer Science or related technical field involving coding (e.g., physics or mathematics), or equivalent practical experience.

• 8+ years experience designing, analyzing and troubleshooting large-scale distributed systems

• Sustained track record of creating major improvements in large business-critical systems around stability, security, performance, and scalability.

• Experience in one or more of the following: Java, Python, C#, or JavaScript.

• Excellent communication, analytical, and troubleshooting skills

• Ability to work independently, as well as part of a team, on multiple competing projects

• Ability to debug, profile, and optimize code and automate routine tasks.

• Can effectively facilitate cross-team work and are influential far beyond his or her individual group.

• Strong sense of ownership.

• Life-long learner able to quickly grow new frameworks, architectures, and languages

You will have an advantage if you also have:

• Experience running production systems on AWS

• A deep understanding of REST and network programming

• Experience scaling high-traffic SaaS applications

• Deep knowledge of Kubernetes

• Experience with Application Monitoring Metrics (AWS X-Ray, Cloudwatch, Datadog, etc)

What's in it for you?

Join an ever-growing, market disrupting, global company where the teams - comprised of the best of the best - work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!

Enjoy NICE-FLEX!

At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

About NICE

NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NICE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.

Known as an innovation powerhouse that excels in AI, cloud and digital, NICE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.

NICE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.