Principal Designer, Clinicals

Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.

athenahealth is looking for designers who can dive into complex design challenges and create solutions to help transform the healthcare industry. If you're a talented, innovative, and strategic designer, motivated to make a difference in healthcare, then we want to talk to you.

The Team: The Clinicals Specialties zone focuses on understanding the workflows of emerging specialties, identifying patterns shared across different specialties, and designing products to meet the specific needs of each specialty. Our goal is for every clinician to feel like athenahealth was built for them. We are looking for a multifaceted Principal Experience Designer to work with the Specialties zone. In this role, you will help define the needs of key specialties, inform the strategy of how the zone can best support each specialty, and help build a plan to execute against.

Job Responsibilities

• Conduct generative research efforts to inform strategy and define project scope

• Work collaboratively with cross-functional colleagues to create a long-term vision for a complex set of problems, and break the vision down into manageable phases

• Help teams make tradeoffs and decisions about project scope, design strategy, and implementation

• Proactively seek out and foster connections across product teams to support cohesion and consistency across the full experience lifecycle

• Help teams create a deep sense of empathy for users through storytelling, crafting sharable artifacts, and facilitating workshops

• Guide junior members and cross-functional members of the team through mentorship and design reviews

• Participate in team-wide initiatives to improve design processes and practices

Typical Qualifications

• 8+ years of professional UX experience

• Ability to influence across functions and product areas, and incorporate others' feedback and users to develop a strong point of view

• Deep knowledge of UX practices within Agile software development process, including UX ideation, design techniques, and incorporating user research and evaluative testing

• Enthusiasm for digging into complex problem spaces, with an ability to deeply immerse in a problem, rapidly develop an understanding, and produce actionable insights.

• Extensive experience facilitating, summarizing, and acting on take-aways from user research

• Portfolio demonstrating ability to tell a compelling story about discovering problems, defining solutions, influencing strategy, and collaborating on execution success.

About athenahealth

Here's our vision: To create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.

What's unique about our locations?

From an historic, 19th century arsenal to a converted, landmark power plant, all of athenahealth's offices were carefully chosen to represent our innovative spirit and promote the most positive and productive work environment for our teams. Our 10 offices across the United States and India - plus numerous remote employees - all work to modernize the healthcare experience, together.

Our company culture might be our best feature.

We don't take ourselves too seriously. But our work? That's another story. athenahealth develops and implements products and services that support US healthcare: It's our chance to create healthier futures for ourselves, for our family and friends, for everyone.

Our vibrant and talented employees - or athenistas, as we call ourselves - spark the innovation and passion needed to accomplish our goal. We continue to expand our workforce with amazing people who bring diverse backgrounds, experiences, and perspectives at every level, and foster an environment where every athenista feels comfortable bringing their best selves to work.

Our size makes a difference, too: We are small enough that your individual contributions will stand out - but large enough to grow your career with our resources and established business stability.

Giving back is integral to our culture. Our athena

Gives platform strives to support food security, expand access to high-quality healthcare for all, and support STEM education to develop providers and technologists who will provide access to high-quality healthcare for all in the future. As part of the evolution of athenahealth's Corporate Social Responsibility (CSR) program, we've selected nonprofit partners that align with our purpose and let us foster long-term partnerships for charitable giving, employee volunteerism, insight sharing, collaboration, and cross-team engagement.

What can we do for you?

Along with health and financial benefits, athenistas enjoy perks specific to each location, including commuter support, employee assistance programs, tuition assistance, employee resource groups, and collaborative workspaces - some offices even welcome dogs.

In addition to our traditional benefits and perks, we sponsor events throughout the year, including book clubs, external speakers, and hackathons. And we provide athenistas with a company culture based on learning, the support of an engaged team, and an inclusive environment where all employees are valued.

We also encourage a better work-life balance for athenistas with our flexibility. While we know in-office collaboration is critical to our vision, we recognize that not all work needs to be done within an office environment, full-time. With consistent communication and digital collaboration tools, athenahealth enables employees to find a balance that feels fulfilling and productive for each individual situation.

athenahealth is committed to a policy of equal employment opportunity-that's why we recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law. We're happy to provide a reasonable accommodation, for those with a disability, to complete any part of the application process. If you are unable to access or use this online application process and need an alternative method for applying, please contact us at taoperations@athenahealth.com for assistance.

https://www.athenahealth.com/careers/equal-opportunity