Principal Consultant, Healthcare Process Improvement

Ricoh Americas Corporation Portland , OR 97228

Posted 2 months ago

POSITION PROFILE (This position will have heavy travel and preferred location is the Central or Western U.S.)

The Principal Consultant -- Healthcare Process Improvement will be responsible for partnering with Ricoh customers to provide clinical and business process improvements. This role will focus on creating process change by integrating new processes with appropriate industry best practices to impacted organizations. The role requires a well-rounded principal consultant who can develop analytical insights, apply creative problem-solving skills and provide thought leadership to influence and lead cross-functional teams. This critical role will involve working within and/or leading cross-functional teams that are comprised of individuals from various levels within Ricoh, the customer organization and third party business partners.


  • Identifies documents, analyzes, designs and redesigns clinical and business processes.

  • Plans, performs and implements process improvement and redesign initiatives.

  • Diagrams and evaluates existing processes.

  • Collects data to identify root cause of problems.

  • Measures performance against process requirements. Aligns improvement to performance shortfalls through data trending and analysis.

  • Provides consultation and leads projects to apply process improvement and re-engineering techniques to improve business performance and clinical workflow efficiencies.

  • Develops metrics and analyses data for process measurement, identifying indicators for future improvement opportunities.

  • Scopes, charters and leads all phases of process analysis and design established within a customer's enterprise.

  • Provides consulting to address large scale/highly complex problems where analysis of situations or data requires an in-depth evaluation of business and clinicial process technology and people factors.

  • Uses business and healthcare industry knowledge, process analysis and consulting skills to understand and improve performance in imaginative ways.

  • Responsible for identifying and championing the need for appropriate process perspectives in business discussions and projects.

  • Proficient at scoping complex process analysis and improvement projects and complete development of project charters.

  • Performs cost and benefit analyses and recommendations.

  • Conducts primary and secondary research to identify industry best practices and key drivers for technology and process change.

  • Develop and drive new consulting engagements within existing and net new Ricoh accounts by working closely with the healthcare sales and sales management organization.

  • Responsible for consulting activities for assigned projects of diverse scope and complexity. Leads and facilitates any required project meeting.

  • Organizes leads and facilitates cross-functional project teams.

  • Develops initiative deployment plans recognizing the customer service business dynamics. Deployment plans may include training, communications, change management and monitoring.

  • Delivers customer findings and recommendations presentations.

  • May lead training courses including measurement, analysis, improvement and control.

  • Communicates team progress through regular status updates, executive summaries and team presentations.

  • Contributes to a center of excellence for business process development and the communication and sharing of business process knowledge and tools.

  • Adheres to defined deliverable formats using tools including Process Analyzer, iGraphx, Visio, MS Project, Excel and other desktop products as required.

QUALIFICATIONS (Education, Experience, and Certifications)

  • Bachelor's degree or equivalent work experience required.

  • 8-12 years business, technology, process analysis or consulting experience within the healthcare industry.

  • Experience wih a healthcare provider, healthcare consulting firm or Hospital Information Systems vendor preferred.

  • Use knowledge of healthcare operations (clinical and back-office), healthcare transformation, population health, and other government regulations and trends driving change.

  • Advanced knowledge of the tools, techniques and principles used in business process development, documentation and re-engineering.

  • Advanced proficiency in at least one appropriate process methodology (e.g., ISO, Lean, and Six Sigma).

  • This position requires 50-75% travel.

  • Graduate degree and/or enrollment in a graduate degree program preferred.

  • Lean, Six Sigma or equivalent industry training and experience preferred

Ricoh is an EEO/Affirmative Action Employer -- M/F/Disability/Veteran

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Principal Consultant, Healthcare Process Improvement

Ricoh Americas Corporation