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R13663 Principal Cloud Success Manager (Open)
Job Posting Title:
Principal Cloud Success Manager
The Principal Cloud Success Manager is an evangelist who uses their experience in solutions delivery to help customers migrate to Citrix Cloud. This role is primarily focused on understanding existing Enterprise customer's current on-premise deployments and then helping to guide them to implement their transition to Citrix Cloud.
A strong understanding of Citrix technologies and current direction of industry is a pre-requisite for this role. Excellent communication skills and experience working in a post-sales and/or pre-sales capacity are vital. Broad industry knowledge and certifications in complementary skills and technologies are assumed.
The primary duties for the position include but are not limited to:
Assist in nurturing long-term relationship with key decision makers including C-levels in assigned accounts and developing business value propositions for Citrix Cloud customers.
Understand customer's business strategies and apply our proven Customer Success methodology to lead them through all phases of the implementation journey, with a focus on adoption and customer outcomes.
Facilitate relationships between business and technical teams, identifying business drivers and processes, understanding user-centric design, and providing technical expertise related to Citrix products and the customer's technology environment
Coordinate and drive technical interaction between customers and Citrix Product Management, including via quarterly briefings (QBRs), executive briefings (EBCs).
Solid understanding of Citrix domain, competitive technologies (VMware, F5) and how to position to "win".
Conveys the Citrix vision in terms that are clear and relevant to the customer's business objectives.
Enables the customer to see how a Professional Services and/or Cloud Success engagement will directly lead to their success.
Plans and designs packaged solutions that are appropriate to multiple customers and tailors existing packages to meet region specific requirements.
Supports active product motions in customer accounts and provides technical expertise to guide the customer through Cloud migration.
Leading designs workshop focus on end user journey mapping.
Provides internal technical "thought leadership" and assists with the development of new leading practices.
Acts as a post-sales technical expert.
Provide timely, meaningful, and detailed feedback into the Product and Engineering teams on product requirements.
Aid customers with Total Cost of Ownership (TCO) Analysis with respect to Citrix Cloud deployments.
Advise customers on business process enhancements based on best practices, business knowledge, and visibility into current vs. future state product capabilities
Bachelor's Degree in IT, computer science, or engineering preferred.
Fluent in English.
10+ years of vendor led consulting field experience or equivalent architect role in the networking area and virtualization technologies preferred.
Extensive practical networking knowledge across routing, switching, firewalls, and load balancing as well as general enterprise networking trends.
Outstanding personal track record building business-to-business relationships.
Extensive track record implementing large or complex solutions using Citrix Virtual Apps and Citrix Virtual Desktops are a plus.
Strong technical depth with a significant focus on Citrix products and technologies.
Excellent written and verbal communication skills, with the ability and confidence to present to executives.
Demonstrated technical and delivery expertise to meet deadlines and create effective deliverables.
Established and proven expertise in complex, client-centered technical migration.
Sound business judgment, and proven ability to influence others.
Effectively multitask between initiatives with minimal oversight.
Possess an ability to think out of the box to help create new business processes, positioning statements, product enhancements, and technical tools to aid Cloud migrations.
Ability to manage multiple long-term projects with the context of a dynamic environment.
Ability and willingness to travel domestically and internationally.
Citrix is a cloud company that enables mobile workstyles. We create a continuum between work and life by allowing people to work whenever, wherever, and however they choose. Flexibility and collaboration is what we're all about. The Perks: We offer competitive compensation and a comprehensive benefits package. You'll enjoy our workstyle within an incredible culture. We'll give you all the tools you need to succeed so you can grow and develop with us.
Citrix welcomes and encourages applications from people with disabilities. Reasonable accommodations are available on request for candidates taking part in all aspects of the selection process. If you are an individual with a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at (877) 924-8749 or email us at firstname.lastname@example.org for assistance.
If this is an evergreen requisition, by applying you are giving Citrix consent to be considered for future openings of other roles of similar qualifications.
","title":"Principal Cloud Success Manager
Citrix Systems Inc.