Principal Clerk - Investigations/Program Integrity - Human Services Agency (1408) (144613)

Specific information regarding this recruitment process are listed below

• Application Opening

• March 5, 2024

• Application Deadline

• March 18, 2024

• Compensation: $84,188 - $102,388 Yearly 1408-Principal Clerk | City and County of San Francisco (sf.gov)
• List ID: TEX-1408-144613; RTF0144612-01054912
• Appointment Type: This is a Temporary-Exempt (TEX) Category 17 Appointment and is limited to two (2) years or four (4) six (6) month increments. Temporary Exempt Appointments from Civil Service rules pursuant to San Francisco Charter Section10.104-17 serves for a limited term, at the discretion of the Appointing Officer.

At the San Francisco Human Services Agency, we believe in a San Francisco where everyone has the opportunity and support to achieve their full potential. We are comprised of the Department of Benefits and Family Support, and the Department of Disability and Aging Services (DAS), and are united by our commitment to deliver essential services that support and protect people, families, and communities.

From financial, nutritional and employment support to child and adult protective services, health care coverage, affordable childcare, and in-home services for older adults and persons with disabilities, our team lends support for all in need.

Our Commitment to Racial Equity

As we work towards our vision of an inclusive San Francisco, we embrace our responsibility to root out systemic racism by creating services and a workforce, which reflect the lived experiences and strengths of the people we serve. We are committed to fostering a work environment where our differences are celebrated and everyone has what they need to thrive--no matter their race, age, ability, gender, sexual orientation, ethnicity, or country of origin. Click here to learn more about what this commitment looks like in action.

Role description

Under the supervision on the investigations manager, the principal clerk will supervise, train, mentor, assign work to and evaluate the1404 clerical pool, and periodic PSTs in clerical work related to the Program Integrity/Investigations Program at the Human Services Agency. On regular basis, the Principal Clerk oversees the clerical work associated with the Program Integrity/Investigations Director and other Units within the Program.

According to Civil Service Commission Rule 109, the duties specified below are representative of the range of duties assigned to this job class and are not intended to be an inclusive list; may include additional duties as assigned.

ESSENTIAL DUITES AND FUNCTIONS

• Performs highly responsible, important and difficult clerical work involving the exercise of individual judgment.

• Operates office equipment including calculators, photocopy equipment, computers, CD and DVD burners, microfiche viewers, scanners, FAX machines, postage meters, and power point slide projectors.

• Supervises, trains, mentors, assigns work to and evaluates subordinate personnel in office clerical work.

• Maintains a working knowledge of Department administrative processes and a general knowledge of Department programs.

• Prepares and maintains a variety of Department records and reports by preparing, compiling, and maintaining statistics and records for these reports, and using applicable computer systems.

• Receives and prioritizes requests for confidential information available in the California Law Enforcement Telecommunication System (CLETS). Verifies the requests for information have been made by authorized individuals and include valid HSA case numbers and required case information.

• Operates the CLETS terminal to research the existence of criminal warrants, convictions prohibiting eligibility in public assistance programs, whereabouts of family members of dependent minors, and the criminal histories of prospective foster parents. Interprets and explains the process and results.

• Operates office equipment including calculators, photocopying equipment, computers, microfiche viewers, fax machines, postage meters, and power point slide projectors.

• Performs highly responsible, important and difficult clerical work involving the exercise of individual judgment and by knowing the Special Investigations Unit procedures.

• Maintains a working knowledge of both public assistance and criminal justice databases including CalWIN, Sherlock, CLETS, CMIPS II.

• Prepares statistical program reports, culling information from various databases. Able to identify and report anomalies in computer automated information that may cause inaccuracies in reporting. Participates in workgroup with division analysts and IT staff to assure continued refinements to the data in order to assure accurate reporting.

How to qualify

Experience: Three (3) years of highly responsible and diversified clerical experience including preparing and processing complex detailed work impacting an entire department or section; responding to and resolving difficult day-to-day problems and/or complaints encountered by staff, the public, other individuals, etc. on office operations and procedures; and explaining and interpreting complicated information to departments, staff, the public and/or others.

Substitution:

Any one of the following may substitute for six (6) months of the required experience:

• Completion of a clerical training program (240 hours); OR
• Fifteen (15) semester units (or equivalent quarter units) of coursework from an accredited college or university; OR
• Completion of an approved City and County of San Francisco Clerical Administrative training program (as designated on the job announcement).

Verification of Education and Experience:

Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at https://sfdhr.org/how-verify-education-requirements

Note: Falsifying one's education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline. Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications.

Resumes will not be accepted in lieu of a completed City and County of San Francisco application.

Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores.

SELECTION PROCEDURES

The selection process will include evaluation of applications in relation to minimum requirements and assessment of candidates' job-related knowledge, skills and abilities in an oral interview, which may include a written or performance exercise.

Depending on the number of applicants, the Department may establish and implement additional screening mechanisms to comparatively evaluate qualifications of candidates. If this becomes necessary, only those applicants whose qualifications most closely meet the needs of the Department will be invited to continue in the selection process. Applicants meeting the minimum requirements are not guaranteed advancement in the selection process.

What else should I know?

• Information About The Hiring Process

• Conviction History

• Employee Benefits Overview

• Equal Employment Opportunity

• Disaster Service Worker

• ADA Accommodation

• Right to Work

• Copies of Application Documents

• Diversity Statement

How to Apply

Applications for City and County of San Francisco jobs are only accepted through an online process. Visit https://careers.smartrecruiters.com/CityAndCountyOfSanFrancisco1/ and begin the application process.

• Select the "I'm Interested" button and follow instructions on the screen

Applicants may be contacted by email about this recruitment and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date. Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter. To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com, @sfpl.org, @dcyf.org, @first5sf.org, @famsf.org, @ccsf.edu, @smartalerts.info, and @smartrecruiters.com).

Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.

If you have any questions regarding this recruitment or application process, please contact the exam analyst, Josephus Cassell, by telephone at (415) 439-3410 or by email at josephus.cassell@sfgov.org.

All your information will be kept confidential according to EEO guidelines.

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.