Principal Business Consultant

Nice Systems Chicago , IL 60602

Posted 2 weeks ago

Is your primary goal to help customers optimize and realize ROI for software and technology. Do you manage multiple projects across various domains and products? Do you have some of the best KPI's for system adoption with your customers?

Then you may be a great fit for NICE!

At NICE the Principal Business Consultant (PBC) provides excellent industry best practice guidance to ensure customer fully optimizes their business process and maximizes the full potential of the NICE offered solution. The PBC is also a Lead Consulting Project manager and Program leader creating a business case for a multi-tiered customer offering, leading a multi-product project while building long-term relationships with customers and becoming a trusted advisor.

The PBC will manages customer engagements and acts as lead consulting program manager working with Business Consultants and Program leadership with a strong focus on operational excellence and establishing strategy for business impact. The PBC will have a higher level of individual level accountability to create customer ROI's, customer engagement renewals, business development, business growth as well as contribute to the Master Project plan.

What a Typical Day Looks Like:

  • Discover, identify and create business cases for value of the new product portfolio

  • Responsible for Customer Success

  • Responsible for the successful delivery of business improvement projects resulting in highly satisfied, reference-able clients and measurable business improvement.

  • Responsible for leading consulting projects to drive process improvement and ensure business readiness for optimal adoption and utilization of NICE solutions across the enterprise.

  • Own and manage senior stakeholder relationship and ensure his/her active participation and sponsorship over the course of the engagement

  • Manage client relationships and individual engagements with a strong focus on excellence, a high level of accountability at the individual level, service and support that exceed client needs, individual contributions to drive team performance

  • Manage consulting program with continuous alignment with entire product implementation program

  • Defining success criteria for each product and business unit

  • Translate criteria into workable business case

  • Take business case into action items and solution design

  • Align rollout strategy with use case priorities

  • Secure buy-in from different stakeholders (NICE and Customer)

  • Owns and tracks different business cases against timelines and priorities

  • Provide input into project plan, overlaying VRS activities

  • Executive interface within customers' business lines representing the Project Management Office

  • Single point of communication for business case activity and value realization

  • Aligns requirements from different business units and products into cohesive and standardized practice

  • Ensures Value Realization is happening post go-live

  • Holds all parties (including customer) accountable to agreed plan and pushes execution of action item

  • Develop and maintain relationships with strategic customers to ensure satisfaction

  • Expertly handle large scale customer engagements and the VRS Program with Customers

  • Provide expert guidance and deliver strong advisory best practice Project Management and consulting.

  • Deliver services and solutions that create measurable value and leverage customers investment in NICE technology thereby improving ROI as well as profit for NICE

  • In charge of independently owning Sr. Executive interface, successfully achieving their active engagement. Develop and deliver presentations with strategic recommendations for business impact via NICE Solutions

  • Develop 12 to 18 month evolution roadmap for customer for measurable impact as well as a cross solution portfolio.

  • Develop repeat business opportunities via successful delivery, credibility and thought leadership provided

  • Independently perform financial analysis, benefits and impact analysis and create ROI models for the Quality/ Performance Management specific domain

  • Deliver consulting and project management services that support in business development, renewals and generate demand for follow on VAS services

  • Support NICE Account Executives in identifying additional solution opportunities.

What the Top 5% of Talent Possess:

  • Minimum of 5 years of experience in functions and industries in which NICE provides services; the ideal candidate will come from a leadership role within a top tier consulting firm.

  • Experience with contact center enterprise software

  • Subject matter expertise in diverse service center environments the areas of business operations, performance management and metrics, quality management and training, front and back office.

  • Experience in business process improvement and Customer Success

  • Must have proven ability to independently and effectively handle Sr. Executive audience and stakeholders, provide thought leadership and gain strategic partnership

  • Direct management experience with telephony and service applications a plus

  • Led project teams and demonstrated operational performance improvements with significant benefit.

  • Demonstrated experience with leading organizational change, creating governance teams and center of excellence processes

  • Multi-industry experience.

  • Excellent verbal, written communication and presentation skills are a must.

  • Must be willing to travel up to 60%, live in Detroit or relocate to Detroit

Where we set the Minimum Bar:

  • Bachelors degree in a related discipline.

  • Six Sigma Certification or other Process Improvement Discipline

  • Project Management training/certification

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Principal Analytics Consultant

Hcsc

Posted 3 days ago

VIEW JOBS 4/23/2019 12:00:00 AM 2019-07-22T00:00 Job ID: HF-1030734 Description: At HCSC, building a talent engine for the future is a key priority because we recognize that as our business evolves to reflect the changing world, we must adapt our workforce to meet this challenge. Additionally, with "excellence" as one of our core values, we are focused on improving our success measures and delivering the best possible customer experience. BASIC FUNCTION: The Principal Analytics Consultant is responsible for gathering and assessing business information needs and preparing system requirements. She or he performs analyses, development and evaluation of data mining in a data warehouse environment which includes data design, database architecture, metadata and repository creation. The Consultant will use data mining and data analysis tools, review and validate data loaded into the data warehouse for accuracy, and generate ad hoc reports and regular datasets or report information for end-users using system tools and database or data warehouse queries and scripts. Responsibilities also include integrating data from multiple sources to produce requested or required data elements. The Consultant will program and maintain report forms and formats, information dashboards, data generators, canned reports and other end-user information portals or resources. She or he may also create specifications for reports based on business requests and interact with user communities to produce reporting requirements. In addition, providing technical consulting to users of the various data warehouses and advises users on conflicts and inappropriate data usage will be an important task. Finally, responsibilities include prototyping solutions, preparing test scripts, and conducting tests and for data replication, extraction, loading, cleansing, and data modeling for data warehouses. JOB REQUIREMENTS: * Bachelor Degree with 4 years experience OR 6 years total experience. * Experience in coordinating projects with virtual teams. * Project management skills. * Experience in the Healthcare industry. * Experience in relational and dimensional data models for both logical and physical implementations. * Experience with or specific knowledge of all aspects of business intelligence lifecycle tools, technologies and architectures, including Information architecture, strategies, ETL, data quality, database, predictive modeling, and more. * Experience in data standards, metadata management, information strategies, and business intelligence full life cycle tools and technologies. * Skills in creating and delivering business and technical presentations as a thought leader in information assets, including strategies, methodologies, ROI, Business Intelligence, and Knowledge Management. * Skills in working in a process oriented, fast paced, changing environment, where the value of team and respect for individuals in mandatory. * Recognized as an expert within HCSC * Anticipates internal and or external business challenges and/or regulatory issues; recommends process, product or service improvements * Solves unique and complex problems that have a broad impact on the business * Contributes to the development of functional strategy * Leads project teams to achieve milestones and objectives * Progression to this level is typically restricted on the basis of business requirements PREFERRED JOB REQUIREMENTS: * 4 years of experience in the healthcare industry. * Expertise with analytic tools and applications (Hadoop, Enterprise Guide / Enterprise Miner, Data Science Studio) * Experience anticipating internal and/or external business challenges and/or regulatory issues, and recommending process, product or service improvements. * Experience solving unique and complex problems which have a high impact on the business. * Experience in leading project teams to achieve milestones and objectives. * Clear and concise interpersonal, verbal and written communication skills. * Experience engaging with internal and external customers of analytic work products * PC proficiency with Microsoft applications including Access, Excel, Word and Power Point. * Proficiency in the following three areas: 1. Healthcare Business Acumen * Knowledge of interaction between Patient, Provider, Payer, and Government * Experience with different Payer LOBs (Group, Government, Retail) * Work experience in or exposure to Fee For Value provider programs 2. Knowledge of Health Insurance Data in at least three of the following six domains * Membership * Provider * Medical Claims * Pharmacy Claims * Operations * Revenue 3. Technical Knowledge and Programming Skills * SAS * SQL * R * Python * This position will be based out of Chicago, Illinois. * CA HCSC is committed to diversity in the workplace and to providing equal opportunity and affirmative action to employees and applicants. We are an Equal Opportunity Employment / Affirmative Action employer dedicated to workforce diversity and a drug-free and smoke-free workplace. Drug screening and background investigation are required, as allowed by law. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. Requirements: Expertise Analytics & Reporting Job Type Full-Time Regular Location IL - Chicago Hcsc Chicago IL

Principal Business Consultant

Nice Systems