Principal AMS Services Segment Manager - Services Supply Chain

Job Scope/Summary:

HP is known as the founder of the Silicon Valley back in 1939.+ 80 years after, HP continues to have a brilliant future ahead. One of the key growth strategic areas is the newly created HP Workforce Solutions (HPWS) Business Unit.

Services Supply Chain (SSC) is the "engine" to deliver Spare Parts, Repair and Refurbishment solutions, globally.

In this role, you will be part of the Global Services Delivery Solutions & Sustainability SSC. Our mission is to be a key enabler for HPWS profitability and growth by (1) driving Operational Excellence globally and (2) design, develop and implement new Sustainable Services, Solutions and Capabilities within our leading global supply chain.

As the AMS Services Segment Manager, you will be accountable of the overall Services Supply Chain Operational Excellence which includes both Financials and Delivery Performance. Current Services Business in scope includes Managed Services (MPS, DaaS) and Lifecycle Services (Print and PS commercial Care-packs).

Job specifics/responsibilities:

• Accountable for the Financial and Operational performance of the Business Segments in the Theatre.

• Analyses and identifies root causes of performance deviations.

• Ensures alignment on plans and insights across the organization.

• Build a control and monitoring environment to track the business performance.

• Make decisions on strategic choice points to improve performance.

• Drive change and orchestrate Theatre operational resources to execute strategies and plans.

• Escalate risks and issues at the appropriate management level.

• Put in place a governance to ensure alignment in the execution of plans and improvement actions.

• Build and gain alignment with key stakeholders on POR to improve business performance.

• Single focal point for WDS Theatre Lead for any SSC related topic, both operationally and strategically.

• Understand the customer needs to ensure the SSC is delivering value to the customer.

• Leads strategic initiatives and coordinates deployment plans with members of other teams.

Education (degree) and professional experience required:

• Bachelor's or Master's degree in Engineering, Business Management, Computer Sciences, or equivalent

• Typically, 10-15 years' experience.

• MBA, PMP/PMI, L6S will be a plus.

• Solid experience in Services Supply Chain, Customer Support, Services Delivery Businesses.

Personal skills and qualities:

• Growth mindset. Positive and constructive attitude to challenges.

• Strong leadership. Proactive, autonomous and Entrepreneurship mindset.

• Executive level communication (Director/VP level) and influential skills.

• Strong financial acumen. Cost/P&L management.

• Strong Analytical skills. Root Cause Analysis. Develop and implement action plans.

• Ability to work in a complex, matrix organizations leading virtual teams, and with global stakeholders.

• Structured mindset and approach.