Primary Care Patient Scheduler

Meritas Health is hiring a Primary Care Patient Scheduler for our Call Center team! If you're looking for a great opportunity to serve our community and be part of a growing organization, join our Meritas team!

Here at Meritas our mission is to provide hope and healing to every life we touch. Whether you are serving patients at a primary care practice, specialty practice, or in a support capacity, every team member works together to complete this mission. Joining Meritas means you are joining a family that is committed to serving our community and giving patients better quality of life.

Reasons to Join Meritas:

• Flexible scheduling
• Competitive wages
• Paid time off for personal/vacation/sick
• Six paid holidays per year
• Educational assistance
• Day shift schedules

Job Description:

Under the direction of management, the Primary Care Patient Scheduler is responsible for centrally coordinating out-patient physician office visits and assures accurate processing of appointments for Meritas Outpatient Clinics. Responsibilities include answering incoming phone calls in a timely manner, directing calls as needed and scheduling patient appointments using the EMR system while utilizing a high attention to detail.

Job Duties:

• Efficiently using a high attention to detail
• Handles the scheduling needs for patient appointments by answering incoming calls in a timely and courteous manner, returning patient calls for scheduling concerns, and assisting other schedulers in managing incoming calls
• Searching for patients using two patient identifiers to reduce errors and to avoid creating duplicate accounts
• Completes eligibility verification and registration process accurately and in a timely manner
• Collects patient payments or co-pays
• Ensures all demographic and insurance information is correctly entered into the system.
• Initiates new patient setups in EMR system and schedules interpreter appointments as necessary to assist patients during visit
• Informs the patient or patient representative of any required preparations or instructions prior to appointment as well as confirming the correct check in time and location
• Performs all other duties as assigned

Minimum Requirements:

• High School diploma or GED equivalent
• Minimum one year of experience, in a physician office setting preferred.
• Excellent customer service skills and phone etiquette
• Typing/keyboarding skills required
• Excellent written and verbal communication skills, ability to multi-task and work in fast paced environment
• Basic office skills, critical thinking, detail oriented
• Medical terminology knowledge preferred

More Possibilities:

As the largest network of providers in the Northland, we can offer you more opportunities to grow. Here at Meritas, we believe that together, we will become legendary for our commitment to remarkable patient care. If you are looking to better the lives of those in our community, then join our Meritas family, where your voice counts.

Meritas Health is an Equal Opportunity Employer and values diversity in our organization. We do not discriminate against any applicant for employment or employee on the basis of race, color, religion, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws. Meritas Health is a drug free workplace and conducts post-offer/pre-employment drug screens and background screens.