Primary Care Medical Assistant 1 (9253C) University Health Services #63776

At the University of California, Berkeley, we are committed to creating a community that fosters equity of experience and opportunity, and ensures that students, faculty, and staff of all backgrounds feel safe, welcome and included. Our culture of openness, freedom and belonging make it a special place for students, faculty and staff.

The University of California, Berkeley, is one of the world's leading institutions of higher education, distinguished by its combination of internationally recognized academic and research excellence; the transformative opportunity it provides to a large and diverse student body; its public mission and commitment to equity and social justice; and its roots in the California experience, animated by such values as innovation, questioning the status quo, and respect for the environment and nature. Since its founding in 1868, Berkeley has fueled a perpetual renaissance, generating unparalleled intellectual, economic and social value in California, the United States and the world.

We are looking for equity-minded applicants who represent the full diversity of California and who demonstrate a sensitivity to and understanding of the diverse academic, socioeconomic, cultural, disability, gender identity, sexual orientation, and ethnic backgrounds present in our community. When you join the team at Berkeley, you can expect to be part of an inclusive, innovative and equity-focused community that approaches higher education as a matter of social justice that requires broad collaboration among faculty, staff, students and community partners. In deciding whether to apply for a position at Berkeley, you are strongly encouraged to consider whether your values align with our Guiding Values and Principles, our Principles of Community, and our Strategic Plan.

At UC Berkeley, we believe that learning is a fundamental part of working, and our goal is for everyone on the Berkeley campus to feel supported and equipped to realize their full potential. We actively support this by providing all of our staff employees with up to 80 hours (10 days) of paid time per year to engage in professional development activities. To find out more about how you can grow your career at UC Berkeley, visit grow.berkeley.edu.

Departmental Overview

UC Berkeley's University Health Services (UHS) is a comprehensive college health service providing fully accredited, primary medical care, counseling and psychological services, and innovative health promotion programs for students, faculty, and staff. UHS provides on-campus medical care and coordinates supplemental needs for off-campus care through a network of community specialists and hospitals. UHS manages the student health insurance and workers' compensation insurance programs.

Approximately 65,000 visits occur annually including Primary Care, Urgent Care, Occupational Health and Specialty Clinics. Services are designed to minimize the impact of illness, emotional distress and injury on studies and work. Coupled with health promotion and public health programs, UHS reaches all segments of the Berkeley campus community. Learn more about UHS by visiting our website!

Application Review Date

The First Review Date for this job is: 1/31/2024. This job will remain open until filled.

Responsibilities

Clinic Reception:

• Greets patients, verifies eligibility, accurately completes registration of patients and verifies that compliance forms are complete.

• Schedules/reschedules patient appointments, using a computerized appointment system to maximize clinic efficiency. For Specialty Clinic: Schedules appointments for the speciality physicians.

• Able to set priorities in balancing clinical operations/clinician support with administrative duties.

• Directs or escorts patients as necessary. Assures that patients leaving the area have appropriate instructions, forms and referral information.

• Reviews incoming faxes and distributes to appropriate clinical personnel to handle.

• May assist with running and clearing weekly unresolved appointments.

• Assists with submitting tickets to IT for kiosk or computer issues.

Intake and Checkout:

• Documents chief complaint, and all patient interactions according to established guidelines.

• Takes vital signs and rooms patient as per unit guidelines.

• Documents findings and reports abnormal findings to RN or clinician.

• Instructs patient in specimen collection and performs specific testing as defined by assigned unit., i.e. check visual acuity using Snellen chart and urine dipstick, etc

• May assist with examinations and procedures, using sterile techniques as indicated.

• Reviews after visit summary and assures the client receives appropriate paperwork before they leave.

• Assures that patients leaving the area have appropriate instructions, forms and referral information.

• Assists in maintaining smooth clinic operations and optimal patient flow: demonstrates initiative in carrying out duties. Notices issues with and offers solutions to workflow issues.

• Handles the advice line, answering more complex questions and referring as necessary. Does not include triage, assessment or advice.

• Schedules/reschedules patient appointments, using a computerized appointment system to maximize clinic efficiency. For Specialty Clinic: Schedules appointments for the speciality physicians

• Swabs patients for Strep, Influenza and COVID tests, supports staffing various surveillance sites for COVID tests

• COVID related care as determined by unit

Clinic Maintenance and Supplies

• Demonstrates ability to use equipment correctly and safely. Notices and reports any problems with equipment.

• Performs maintenance on equipment as required.

• Keeps inventory of supplies and restocks in assigned area, as needed, including patient education material. May be responsible for ordering clinic supplies.

• Unpacks and shelves goods received: must be able to lift supplies.

• Cleans and stocks rooms in assigned areas as per protocol.

• Processes contaminated articles, prepares packs for sterilization and sterilizes equipment as needed and per infection control guidelines.

• Other duties as assigned. Professional and career development: staying up to date on required trainings, latest trends, policies/procedures and best practices.

Required Qualifications

Education

• Graduation from high school (or GED) and one year appropriate experience, or an equivalent combination of education and experience. Skills, knowledge and abilities essential to the successful performance of the duties assigned to the position.

Licenses and Certifications

• Current BLS/CPR certification, and Current Medical Assistant Diploma

Knowledge, Skills and Abilities

• Excellent customer service skills

• Demonstrates solid knowledge of the diverse patient groups served at UHS and the scope of services our patient groups are entitled to based on eligibility

• Excellent verbal and written communication skills

• Highly collaborative (team) employee, excellent customer service skills

• Ability to understand and follow written protocols for patient care

• Demonstrates advanced utilization of medical terminology

• Must understand and comply with HIPAA, and all regulations regarding the confidentiality of medical records

• Well-developed people skills and the ability to remain calm under pressure; demonstrated sensitivity to ethnic, culture and lifestyle diversity

• Must be literate with EHR systems and patient tracking

• Must be able to work in a collaborative manner

• Respects and guards confidentiality of patients and other staff Members.

• Respects rights of others. Demonstrates courteous and service-oriented behavior while establishing effective working relationships with other members of the health care team, patients and families.

• Anticipates interpersonal conflict and intervenes to promote resolution of conflict; deals with conflict on a one to-one basis.

• Requests and accepts constructive criticism.

• Shares knowledge in a constructive manner.

• Attends staff meetings and keeps abreast of current issues when not able to attend.

• Actively participates in discussion of problem identification and resolution.

• Demonstrates punctuality to work and required meetings. Maintains good attendance and follows call-in policy as per UHS and unit guidelines

• Demonstrates responsibility and accountability for own practice.

• Promotes collegial relationships among staff

• Demonstrates flexibility; accepts assignment willingly or discusses concerns with supervisor/team leader.

• Coordinates and collaborates with other members of the team to meet unit/UHS goals.

• Demonstrates knowledge of and applies safety principles as identified by UHS.

• Seeks to improve skills and knowledge and meet job related goals, via local, regional and community resources.

Preferred Qualifications

• Current CA phlebotomy certification (CPT1) (if performing phlebotomy)

Salary & Benefits

For information on the comprehensive benefits package offered by the University, please visit the University of California's Compensation & Benefits website.

Under California law, the University of California, Berkeley is required to provide a reasonable estimate of the compensation range for this role and should not offer a salary outside of the range posted in this job announcement. This range takes into account the wide range of factors that are considered in making compensation decisions including but not limited to experience, skills, knowledge, abilities, education, licensure and certifications, analysis of internal equity, and other business and organizational needs. It is not typical for an individual to be offered a salary at or near the top of the range for a position. Salary offers are determined based on final candidate qualifications and experience.

• The budgeted hourly range that the University reasonably expects to pay for this position is Step 1.0 $24.31 - Step 6.0 $26.83.

• This is a full-time (40 hours per week), career position that is eligible for full UC benefits.

• This position is non-exempt and paid biweekly.

How to Apply

To apply, please submit your resume and cover letter.

Other Information

• Your employment is dependent on obtaining and maintaining a credentialing clearance (if applicable), background clearance and medical clearance according to University Health Service policies.

• This position is governed by the terms and conditions in the agreement for the Patient Care Technical Unit (EX) between the University of California and the American Federation of State, County and Municipal Employees (AFSCME). The current bargaining agreement manual can be found at:

Conviction History Background

This is a designated position requiring fingerprinting and a background check due to the nature of the job responsibilities. Berkeley does hire people with conviction histories and reviews information received in the context of the job responsibilities. The University reserves the right to make employment contingent upon successful completion of the background check.

Mandated Reporter

This position has been identified as a Mandated Reporter required to report the observed or suspected abuse or neglect of children, dependent adults, or elders to designated law enforcement or social service agencies. We reserve the right to make employment contingent upon completion of signed statements acknowledging the responsibilities of a Mandated Reporter.

Equal Employment Opportunity

The University of California is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. For more information about your rights as an applicant, please see the U.S. Equal Employment Opportunity Commission poster.

For the complete University of California nondiscrimination and affirmative action policy, please see the University of California Discrimination, Harassment, and Affirmative Action in the Workplace policy.