Primary Care Director
Dept./Program: Primary Care
Division: Health Systems
Reports To: Health Systems Executive Director
Supervises: RN Supervisor, Purchase & Referred Care Supervisor, Medical Office Assistant
Employment Status: Exempt - Administrative
FLSA Status: Exempt
Preference: TERO Ordinance 2017-01, P.L. 93-638
Revision Date: 6/14/2018
The Primary Care Director is responsible for ensuring the efficient, timely and quality delivery of medical care at Dena'ina Wellness Center (DWC). This position provides supervisory leadership, administrative and operational support to the Health Systems Executive Director, medical providers, nursing and ancillary medical staff. This position collaborates closely with the Health Systems Executive Director on issues relating to clinical operations of medical care, and provides operational supervision of the medical team (physicians and mid-level providers). The Primary Care Director actively participates in strategic planning initiatives and performance improvement activities in the area of Primary Care. The Primary Care Director is accountable for operationalizing the Kenaitze Indian Tribe's values and promoting excellence in customer service, productivity, and financial resourcefulness. This position serves as a partner to other (DWC) departments.
Assumes an operational leadership role for Primary Care and ancillary medical team.
Ensures that Quality Assurance Performance Improvement activities are completed in accordance with federal and state clinical guidelines are met.
Works in partnership with Dental, Behavioral Health, Wellness and Family and Social Services units to optimize health outcomes and integrate programs.
Supports integration efforts.
Performs high level problem solving in Primary Care and communicates issues to DWC and Tribal leadership when appropriate.
Ensures active schedule management occurs within Primary Care.
Member of the DWC Health Leadership staff to provide direction in improving the quality and efficiency of medical care including analyzes outcome data to determine trends and recommends modifications of medical flow processes to the DWC Health Leadership Team.
Member of workgroups as assigned.
Assists in developing marketing, customer (un;ina) service and utilization assessment tools.
Confers as needed or when contacted by the medical team regarding the operations in the care and treatment of un'ina.
Facilitate and attend meetings with medical providers. Attend as requested to nursing, ancillary medical and receptionist staff meetings to assure continuity, quality and synergy of efforts.
Facilitates and maintains the empanelment process for all un'inas utilizing the Electronic Health Record (EHR) to oversee the operations of the Primary Care Department.
Utilize key productivity indicators to monitor and increase productivity within position's area of responsibility.
Assumes the leadership role and facilitates training and learning activities of direct reports and their staff.
Actively participates and takes a leadership role in DWC strategic planning initiatives and primary care performance improvement activities.
It is the intent of this job description to highlight the essential functions of the position; however, it is not an all-inclusive list. The incumbent may be called upon and required to follow or perform other duties and tasks requested by his/her supervisor, consistent with the purpose of the position, department and/or the Kenaitze Indian Tribe's objectives.
Medium work Exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.
Stand or Sit (Stationary position)
Walk (Move, Traverse)
Use hands/fingers to handle or feel (Operate, Activate, Use, Prepare, Inspect, Place, Detect, Position)
Stoop, kneel, crouch or crawl (Position self (to), Move)
Talk/hear (Communicate, Detect, Converse with, Discern, Convey, Express oneself, Exchange information)
See (Detect, Determine, Perceive, Identify, Recognize, Judge, Observe, Inspect, Estimate, Assess)
Taste/Smell (Detect, Distinguish, Determine)
Pushing or Pulling
Hazards and Atmospheric Conditions
Category I Duties performed routinely require exposure to blood, body fluid and tissue
Equipment and Tools
List Equipment used for job: Computer, copier, fax, scanner, and other office equipment
List Tools: Standard medical office equipment.
Drives KIT or Personal Vehicle: Personal
Comments: Travel may be required for trainings and meetings
Bachelor's in Healthcare Administration.
Masters in Healthcare Administration preferred.
Five years' experience in overseeing the administrative and operations of a health care facility.
Three years' documented health leadership experience.
Experience working in a multiple medical provider setting.
Demonstrated change management experience.
Knowledge and experience working with Alaska Native/American Indian people preferred.
Knowledge and experience working within the Alaska Native heath system preferred.
Basic Life Support certification required.
Valid Alaska driver license and must remain insurable under the Tribe's policy.
Understand quality improvement methods, such Plan, Do, Study, Act (PDSA) cycles.
Detail oriented with strong interpersonal skills, problem-solving and technical skills.
Dynamic personality with strong leadership and team building approach.
Knowledge of national (i.e., AAAHC, TJC) healthcare accreditation standards.
Ability to communicate and collaborate effectively with members of a healthcare multi-disciplinary team.
Knowledge of integrative care.
Knowledge of state and national regulatory agencies.
Ability to plan and manage the utilization of human capital and financial resources.
Ability to facilitate and lead workgroups.
Ability to promote teamwork and build effective relationships.
Ability to champion strategic goals.
Strong customer service skills.
Kenaitze Indian Tribe