Together, we are creating a dynamic products and services company, dedicated to supporting research that makes a real difference to people's lives. Consider joining us as a Pricing and Proposals Manager in our Sales and Marketing department at Somerset, NJ! We are committed to providing our customers with exactly what they need, from outsourced single studies and the supply of animal models and services, to managing complex programs and the development of long term strategic partnerships.
To drive our business forward, we pride ourselves in recruiting the best - professional, forward thinking, enthusiastic and highly motivated people who are passionate about what we do and believe in what we stand for making a difference in people's lives.
We are evolving to become an outstanding company that will challenge our competitors and be the best company to work withand for. Come and join us - we have an exciting future ahead!
This position sits within the Commercial Services function of Client Services and is responsible for all aspects of proposal management within a defined geography and industry sector. The Proposals Manager is the owner of the process from hand-over of initial enquiry by a Sales Director (via the CRM process) through to completion of the contracting process. It is the responsibility of the Proposals Manager to ensure that a high quality, fit for purpose bid proposal is generated in a timely manner via effective communication of the customer's requirements within the business.
Responsible for the early customer experience with our organization, the Proposals Manager must have a good understanding of the work we perform and the key factors to consider when designing studies. A key attribute is the ability to develop excellent working relationships with colleagues.
Although this position is predominantly internally focused some customer interaction may be required when complex enquiries require detailed discussion during proposal generation.
This job contributes to organizational success by:
Attending and contributing to Sales and Client Services team and departmental meetings
Gathering business intelligence and report back information to relevant personnel
Participating in formal training as appropriate and maintain a record of training
Preparation of timely, consistent and high quality responses for customers as advised via the internal triage process
Using knowledge of the services offered, bring together the information needed or utilise the appropriate experts to provide the relevant details
Working with resource management groups, costing and pricing functions as appropriate
Ensuring that the core information provided by Sales Directors is sufficient to enable a fit for purpose response
Ensuring that the information needed for provision of accurate contracts and AWNs is available
Adherence to assigned KPIs (e.g. defined timescales from receipt of enquiry to delivery of proposal document via Sales Director)
Adherence to the structure and inputs required by the CRM
Working with the Pricing function to ensure that the best knowledge about the customer is applied to study pricing
Working with Legal and Finance Departments to ensure that the correct and appropriate terms and conditions are used
Ensuring that appropriate contracting format is utilised
Work with Operational departments to ensure that resources (e.g. outline protocols) are updated and that you are aware of any changes which may affect the enquiry process
Supporting the Account Management team as required by provision of proposal information for specified accounts.
Identifying opportunities for system and process improvement within the enquiry handling process
As required support production of customer specific RFI responses
Act as the point of contact for Sales Directors, Operational, Finance and other internal customers for interactions on proposals
Developing a strong and collaborative relationship with the Sales Directors to enable provision of high quality proposals
Maintaining a high level of awareness of interactions between Sales Directors, Key Account Directors and their customers.
Developing a strong relationship with other internal customers
Where appropriate engaging with external customers to ensure accurate information is utilized in bid preparation
When requested by the Sales Directors, hosting customer visits and on-site tours.
High degree of commitment to customer service
Planning and time management skills
Excellent written and verbal communication skills
Strong IT skills
Experience of working in a CRO environment is an advantage
An understanding of the product development process
Professional, forward thinking, enthusiastic and highly motivated
Good business acumen
Envigo is an Equal Opportunity Employer Minorities / Females / Veterans / Individuals with Disabilities / Sexual Orientation / Gender Identity