As a Prescription Acquisition Team Lead, you will play a critical role in providing exceptional service to PillPack by
Amazon Pharmacy customers by leading a key Pharmacy Front End Operations team in Boise, ID.
What's This Job All About?
As a Prescription Acquisition Team Lead, you will be responsible for providing oversight, support, and
accountability for a team within the Prescription Acquisition Department. The department consists of several
teams that work together with pharmacies, prescribers, and other key stakeholders within the organization to
ensure that our customers have an exceptional Pharmacy experience. You will play a critical role in assisting our
customers by ensuring that your team is performing to the highest of standards and by exercising clinical judgment
when necessary. You will ensure that we have properly trained technicians, across all shifts, and that their needs
are addressed so they are able to focus on the functions of their role. In addition, one of the most important
aspects of your job is to deliver an exceptional customer experience by leading operational growth through quality,
product, and productivity improvements.
Lead and develop a team of 15-20 direct reports.
Interview, hire, and support documented training for all team members in partnership with Recruiting,
PeopleOps, and Training teams.
Management of weekly schedules and daily task logs.
Maintain policies and procedures for Team.
Act as subject matter expert and provide continuous coaching, mentorship, support and engagement to
Meet deadlines for Team activities that align with the overall goals of implementation, ongoing
operations, and future growth.
Conduct regularly scheduled team meetings and employee 1:1 meetings.
Oversee performance management and employee counseling when necessary.
Consistently maintain and/or exceed the department's defined operational metrics.
Compose and present leadership with business review data and conduct Root Cause analysis around any
areas of improvement.
Collaborate and partner across multiple departments and locations in order to remove roadblocks,
increase productivity, and define workflows.
Complete team-related tasks as license allows.
Provide proactive clinical judgment as license allows.
Customer-centric decision making and commitment to quality.
Accomplish all other required tasks as noted above or assigned by Manager/Director.
Must be L3 or higher, as well as a Nationally Certified Pharmacy Technician.
Consistent top performer in terms of productivity & quality goals; at or above target expectations.
Strong knowledge of pharmacy laws and regulations.
Able to communicate orally and in writing with co-workers, customers, prescribers and external pharmacy
Strong interpersonal skills and attention to detail.
Proficient with provided tools and platforms.
Exceptional organizational skills.
Creative problem-solving skills, to include the ability to create new processes and workflows where none
Ability to thrive in a fast-paced work environment and adjust focus as needed.