Premium Support Technical Account Manager (Proxy)

Symantec Corporation Draper , UT 84020

Posted 7 days ago

The Technical Account Manager for Proxy is a solutions expert focused on Symantec's network protection line of web security products who serves as a trusted advisor proactively helping their assigned customers maximize their investment in Symantec. They drive adoption and consumption of Symantec solutions, assisting customers to realize optimal security posture and respond rapidly when issues arise.

Responsibilities:

  • Maintain knowledge of Symantec Web Security solutions and integrations/interoperability within the assigned customer environments

  • Understand how our customers are utilizing SYMANTEC's Web Security solutions and recommend additional features that can be leveraged to increase their security posture

  • Ensure customer configuration aligns with recommended best practices

  • Build trusted relationships with relevant technical and management stakeholders in assigned accounts

  • Develop and proactively manage strong relationships with internal personnel in related functional areas of SYMANTEC

  • Serve as the technical point of contact and customer advocate to ensure that issues are resolved quickly and efficiently

  • Alert and advise customers around critical vulnerabilities and software updates

  • Some travel may be required to assigned customer locations

  • Be available after hours for customer emergencies on occasion

  • Invest in ongoing self-development to acquire industry relevant skills necessary to satisfy your customer's needs

Qualifications:

  • Minimum of one year's commercial experience within the information technology industry

  • University Degree and/or relevant industry qualifications (CISSP, Security +,CEH ) desired

  • Experience with customer facing technical service delivery

Must have strong interpersonal and effective communication skills

  • Experience with the on-premises portion of the Symantec Web Security core is preferred:

  • Secure Web Gateway (ProxySG/ASG)

  • Content Analysis (CA)

  • Malware Analysis Appliance (MAA)

  • SSL Visibility (SSLV)

  • Management Center (MC)

  • Experience with network troubleshooting using the Wireshark packet analyzer tool required

  • Recent experience supporting Symantec ProxySG, Content Analysis or SSL Visibility is highly regarded.

  • A top secret security clearance and ability to work with US government accounts is highly regarded

========================================

Symantec is an equal opportunity employer. All candidates for employment will be considered without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, state or local law.


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Premium Support Technical Account Manager (Proxy)

Symantec Corporation